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It Service Operations Jobs in Arizona (NOW HIRING)

PTG

IT Service Manager

Tucson, AZ · On-site

... IT services in a Managed Service Provider (MSP) environment ... This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and ...

Courser

IT Service Manager

Tucson, AZ · On-site

... IT services in a Managed Service Provider (MSP) environment ... This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and ...

Labcorp

Senior IT Service Technician

Phoenix, AZ · On-site

Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve ... Strong customer service and end-user support skills. * Ability to communicate technical information ...

Labcorp

Senior IT Service Technician

Phoenix, AZ · On-site

Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve ... Strong customer service and end-user support skills. * Ability to communicate technical information ...

Labcorp

Senior IT Service Technician

Phoenix, AZ · On-site

Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve ... Strong customer service and end-user support skills. * Ability to communicate technical information ...

Labcorp

Senior IT Service Technician

Phoenix, AZ · On-site

Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve ... Strong customer service and end-user support skills. * Ability to communicate technical information ...

Govcio LLC

IT Service Technician

Tucson, AZ · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They coordinate and perform operation and/or maintenance activities for networks/servers. They ...

Express Flooring

IT Operations Manager

Phoenix, AZ · On-site

$95K - $105K/yr

Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM ... Supporting the Director of IT by making sound operational decisions and helping ensure the ...

Express Flooring

IT Operations Manager

Phoenix, AZ · Hybrid

$95K - $105K/yr

Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM ... Supporting the Director of IT by making sound operational decisions and helping ensure the ...

Socket.dev

IT Operations Manager

Phoenix, AZ · On-site

$95 - $105/hr

Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM ... Supporting the Director of IT by making sound operational decisions and helping ensure the ...

New

TSMC

Fab IT Service Engineer

Phoenix, AZ · On-site

Today, TSMC Arizona's first fab is in full operations on its N5 and N4 process technology. Its ... Continuous IT System Improvement: Proactively identify product issues or weaknesses and collaborate ...

TSMC

Fab IT Service Engineer

Phoenix, AZ · On-site

Today, TSMC Arizona's first fab is in full operations on its N5 and N4 process technology. Its ... A key role in the IT operations team, responsible for delivering a modern, efficient, and stable IT ...

Banner Health

IT Coordinator II

Payson, AZ · On-site

Payson, Arizona Department Name: IT Service Delivery Work Shift: Day Job Category: Information ... Must be knowledgeable and technically adept in the use and operation of a wide range of desktop ...

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All JobsIt Service Operations JobsIt Service Operations Jobs in Arizona

It Service Operations information

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.
It Service Operations jobs near you
Infographic showing various It Service Operations job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

IT Service Manager

Palmetto Technology Group

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Manager, Services
We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and continuous improvement of service delivery processes. The MSP Services Manager will manage technical teams, oversee projects, and maintain strong client relationships.
Key Responsibilities:
  • Lead, mentor, and manage technical teams, including IT support, systems engineers, and NOC staff
  • Set performance goals, conduct regular evaluations, and foster professional development
  • Ensure the team operates collaboratively, meeting SLAs (Service Level Agreements) and KPIs.
  • Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support
  • Act as an escalation point for critical technical issues and guide teams in resolving complex problems.
  • Develop and enforce processes for incident management, problem resolution, and change management.
  • Serve as the primary contact for key clients, ensuring their needs are understood and addressed.
  • Regularly meet with clients to review service performance, discuss improvements, and identify opportunities.
  • Build and maintain strong, trust-based relationships with clients.
  • Monitor and optimize service delivery workflows to improve efficiency and effectiveness
  • Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations
  • Ensure compliance with industry standards, security protocols, and regulatory requirements.
  • Collaborate with senior leadership to define and implement service delivery strategies.
  • Identify opportunities for new services and enhancements to meet client needs.
  • Stay informed about industry trends and emerging technologies to ensure competitive offerings.
  • Oversee and coordinate IT projects, including deployments, migrations, and upgrades
  • Work closely with project managers to ensure projects are delivered on time and within scope
  • Monitor progress, address risks, and communicate updates to clients and stakeholders.
  • Track and analyze service delivery metrics, such as uptime, resolution times, and customer satisfaction.
  • Generate reports for internal use and client reviews, providing actionable insights.
  • Use data to identify trends, recurring issues, and opportunities for improvement.

Key Qualifications:
  • 5+ years of experience in IT service management, preferably in an MSP environment.
  • 2+ years in a leadership or managerial role.
  • Proven track record of managing technical teams and delivering IT services at scale.
  • Strong understanding of IT infrastructure, including networking, servers, virtualization, and cloud platforms.
  • Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions.
  • Knowledge of cybersecurity best practices and compliance standards
  • Strong leadership and team management abilities
  • Excellent communication and client relationship management skills
  • Analytical mindset with a focus on problem-solving and continuous improvement.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred Experience:
  • Experience with ConnectWise
  • ITIL Foundation or higher.
  • CompTIA Network+/Security+.
  • Microsoft Certified: Azure Administrator Associate or similar.
  • Cisco CCNA or higher.

What we do for you
At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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