ZipRecruiter

Log In

1

It Service Operations Jobs in Arizona (NOW HIRING)

GardaWorld Federal Services

IT Specialist

Surprise, AZ · On-site

GardaWorld Federal Services is a company focused on providing security services, and they are seeking an IT Specialist to support their detention facility's information technology operations. The ...

GardaWorld Federal Services

IT Specialist

Surprise, AZ · On-site

GardaWorld Federal Services is a security services company, and they are seeking an IT Specialist to support the detention facility's information technology operations. The role involves maintaining ...

La Frontera Center Inc.

IT Technician

Tempe, AZ · On-site

... within the IT Service Management (ITSM) tools and OneNote. * Familiarize and train end-users with basic software, hardware, and peripheral device operation. * Ability to support and perform ...

Reyes Beverage Group

IT Support Specialist

Phoenix, AZ · On-site

$27 - $32/hr

Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members * Provide accurate ...

pds

IT Operations Technician

Kingman, AZ · On-site

$30 - $34/hr

IT Operations Technician - 2 OPENINGS Start: ASAP Location: Kingman, AZ - work is ONSITE Contract ... Service and Personal Service - The ability to effectively anticipate and meet internal customer ...

previous page

Showing results 41-60

All JobsIt Service Operations JobsIt Service Operations Jobs in Arizona

It Service Operations information

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.
It Service Operations jobs near you
Infographic showing various It Service Operations job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

IT Specialist

GardaWorld Federal Services

Surprise, AZ • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
GardaWorld Federal Services is a company focused on providing security services, and they are seeking an IT Specialist to support their detention facility's information technology operations. The role involves maintaining computer systems, network infrastructure, and providing technical support to facility personnel to ensure secure and reliable IT operations.
Responsibilities:
• Install, configure, maintain, and troubleshoot computer systems, printers, network devices, communication equipment, and operational technology used throughout the detention facility.
• Provide technical support to facility personnel regarding hardware issues, software functionality, network connectivity, user access problems, and system performance concerns.
• Monitor and maintain network infrastructure, internet connectivity, wireless systems, security systems, and operational communication platforms to ensure uninterrupted service.
• Assist with maintaining surveillance systems, electronic access control systems, radio communications equipment, and other operational security technologies as assigned.
• Perform system updates, software installations, account management, password resets, data backups, and preventative maintenance activities on facility IT equipment.
• Respond to IT service requests, system outages, technical emergencies, and operational technology concerns in a timely and professional manner.
• Maintain accurate documentation related to system configurations, inventory records, maintenance activities, user support requests, and equipment accountability.
• Coordinate with outside vendors, contractors, telecommunications providers, and facility leadership regarding technical support services and system maintenance activities.
• Ensure all IT operations comply with company policies, cybersecurity requirements, operational security procedures, and applicable regulatory standards.
• Support audits, inspections, compliance reviews, and operational assessments related to information technology systems and facility operations.
• Monitor inventory levels for IT equipment, replacement parts, cables, software licenses, and operational technology supplies while coordinating procurement requests as necessary.
• Maintain professionalism, confidentiality, strong technical skills, and effective communication while supporting safe and efficient detention facility operations.
Qualifications:
Required:
• Must possess three (3) years of experience in a helpdesk, desktop support, or junior systems administrator role.
• Must possess a valid CompTIA A+ Certification or similar IT credential.
• Must possess proficiency across the entire foundational tech stack, including desktop operating systems (Windows/macOS), basic networking (routers, switches, Wi-Fi), identity management (Active Directory/Entra ID), and cloud suites (Microsoft 365/Google Workspace), to independently troubleshoot and maintain an organization's day-to-day infrastructure.
• Must be able to provide proof of citizenship or legal US work authorization.
• If prior active-duty military, must provide copies of DD214(s) showing discharge condition.
• Must consent to fingerprinting.
• Must be at least 21 years of age.
• Must possess a high school diploma or equivalent.
• Clean criminal record and ability to pass a comprehensive background check and security screening.
• Ability to pass a preemployment medical assessment and drug screening.
• Excellent communication, observation, and report-writing skills.
• Ability to remain calm and effective under pressure and in high-stress situations.
• Ability to work flexible shifts, including nights, weekends, and holidays.
Preferred:
• Preferred CompTIA Security+ Certification.
Company:
GardaWorld Federal Services has provided tailored security, risk management and business solutions in complex and high-threat environments. Founded in 1995, the company is headquartered in Mclean, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

Apply