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It Service Manager Jobs in Remote, OR (NOW HIRING)

World Vision

Senior Applications Administrator

OR · On-site +1

$80K - $109K/yr

This individual will partner closely with IT Operations, Security, Infrastructure, Identity & Access Management, Human Resources, and business stakeholders to improve service delivery, increase ...

U.S. Navy

IT Support Specialist

Myrtle Creek, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

North Bend, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Roseburg, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

North Bend, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Sutherlin, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Lakeside, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Myrtle Point, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Coos Bay, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Roseburg, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Gold Beach, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Roseburg, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Bandon, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

North Bend, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Winston, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Powers, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Riddle, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Roseburg, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Gold Beach, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Coos Bay, OR

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Remote, OR

It Service Manager information

See Remote, OR salary details

$26.5K

$104K

$159.3K

How much do it service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for it service manager in Remote, OR is $103,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $128,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

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The top searched job categories for It Service Manager jobs in Remote, OR are:

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Cities near Remote, OR with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $103,982 per year, or $50 per hour.

Senior Applications Administrator

OR • On-site, Remote

World Vision
1 - 5K employees
Learn more about World Visionexternal

$80K - $109K/yr

Other

Posted 17 days ago

Job description

World Vision is hiring a Senior Applications Administrator to serve in the Marketing Division.
At a Glance
Role: Senior Applications Administrator
Reports to: Director of Information Systems
Location: Remote
Required Experience: Bachelor's degree in information systems or other related fields preferred. In addition to above: Requires three to five years of experience administering applications in an enterprise environment. Requires in-depth knowledge and experience with multiple enterprise applications.
Work Authorization: Must be authorized to work in the U.S.A for any employer.
Estimated hiring range: $96,500 - $137,000
The Job
We are seeking an experienced and highly motivated Senior Applications Administrator to own and evolve our Freshservice platform and supporting IT service management (ITSM) processes.
This role serves as the primary platform administrator for Freshservice, responsible for configuring, optimizing, and automating service management processes across Incident, Request, Change, Asset, and Knowledge Management. The ideal candidate combines strong platform administration expertise with workflow automation, systems integration, and user provisioning experience.
This individual will partner closely with IT Operations, Security, Infrastructure, Identity & Access Management, Human Resources, and business stakeholders to improve service delivery, increase operational efficiency, and enhance the employee support experience.
Help carry out our Christian organization's mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word, and sign. sign.
Responsibilities
  • Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
  • Serve as the primary administrator and subject matter expert for the Freshservice environment.
  • Manage platform configuration, forms, workflows, automations, service catalogs, business rules, SLAs, and integrations.
  • Maintain and enhance the IT Support Portal, Service Catalog, Knowledge Base, and Change Management Portal.
  • Configure and optimize Incident, Problem, Change, Request, Asset, and Release Management processes.
  • Manage platform updates, testing, documentation, and continuous improvement initiatives.
  • Monitor platform performance, data quality, and adoption metrics.

You Bring These Skills
Workflow Automation & Orchestration
  • Design, develop, and maintain workflow automations supporting employee onboarding, offboarding, transfers, and leave-of-absence processes.
  • Build and support integrations between Freshservice and enterprise systems including Active Directory, Microsoft Entra ID, Microsoft 365, HR systems, and collaboration platforms.
  • Develop automation solutions using PowerShell, APIs, workflow engines, and integration platforms.
  • Identify opportunities to reduce manual effort through process automation and self-service capabilities.

Identity & Access Provisioning
  • Configure and maintain automated user provisioning and deprovisioning processes.
  • Support Active Directory and Entra ID account lifecycle management workflows.
  • Manage role-based access assignment, group memberships, and licensing workflows.
  • Ensure provisioning processes align with organizational security and compliance requirements.

IT Service Management Leadership
  • Serve as a trusted advisor on ITSM best practices and governance.
  • Lead platform enhancements that improve service quality and operational efficiency.
  • Facilitate adoption of standardized service management processes across IT teams.
  • Support Change Advisory Board (CAB) processes and change management governance.
  • Develop reporting, dashboards, and metrics to measure platform effectiveness and service performance.

Stakeholder Engagement
  • Collaborate with business and technology teams to understand requirements and implement solutions.
  • Provide guidance and training to service desk personnel, application owners, and IT support teams.
  • Create and maintain technical documentation, process documentation, and knowledge articles.
  • Manage relationships with Freshworks support and third-party vendors.

Requirements
  • Bachelor's degree in information systems or other related field preferred.
  • In addition to above: Requires three to five years of experience administering applications in an enterprise environment.
  • 3+ years administering enterprise service management or workflow platforms.
  • 1-3 years of hands-on Freshservice administration experience.
  • Strong understanding of ITIL and IT Service Management principles.
  • Experience designing and implementing workflow automations.
  • Experience with Active Directory and Microsoft Entra ID administration.
  • Experience with user account lifecycle management and provisioning processes.
  • Experience with PowerShell or similar scripting languages.
  • Familiarity with REST APIs and system integrations.
  • Demonstrated ability to troubleshoot complex platform and workflow issues.

Salary & Benefits
WVUS Pay Grade Level: 227
Estimated hiring range: $96,500 - $137,000
The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate's geographic location, job-related experience, and applicable laws. For information about World Vision U.S' comprehensive benefits package, please visit this link.
About World Vision
We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For over 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.
What Happens Next?
Due to the high volume of applications, only short-listed candidates will be contacted for an initial phone conversation with a recruiter. We encourage you to submit a PDF resume and a cover letter. Our goal is to fill this vacancy with the right person in the shortest amount of time.

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