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It Service Manager Jobs in Remote, OR (NOW HIRING)

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It Service Manager information

See Remote, OR salary details

$26.5K

$104K

$159.3K

How much do it service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for it service manager in Remote, OR is $103,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $128,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $103,982 per year, or $50 per hour.

IT Technician

Privacy Policy - Southport Lumber Co.

Coos Bay, OR • On-site

Full-time

Re-posted 3 days ago

Job description

  • Provide daily help desk support for employees, including troubleshooting computers, monitors, printers, phones, scanners, email, and basic software issues.
  • Set up, configure, and maintain workstations, laptops, printers, mobile devices, and other office technology.
  • Support onboarding and offboarding by managing user accounts, setting up equipment, updating access, and collecting returned devices.
  • Support Microsoft Office, Outlook, Teams, SharePoint, and other commonly used business applications.
  • Help maintain user accounts, passwords, permissions, and access requests under the direction of the IT Manager or designated leadership.
  • Troubleshoot basic network connectivity issues, including Wi-Fi, internet access, shared drives, and printer connections.
  • Track, document, and follow up on IT support requests to ensure timely resolution.
  • Maintain accurate inventory records for computers, phones, printers, software licenses, and related equipment.
  • Assist with routine system updates, hardware replacements, software installations, and basic preventative maintenance.
  • Support cybersecurity practices by helping employees follow safe technology use, password, email, and data protection procedures.
  • Coordinate with outside vendors or service providers when needed.
  • Escalate complex technical issues to the IT Manager, outside support provider, or appropriate vendor.
  • Maintain confidentiality of company, employee, financial, and business information.

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