It Service Manager Jobs in Anderson, SC (NOW HIRING)

The Site IT Manager is fully accountable IT leader for all IT services at the Seneca campus. The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT strategies, platforms, and policies, while directly supporting site leadership and business operations. The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and technology adoption, local execution and outcomes, and partners with regional and global IT teams to ensure enterprise capabilities are delivered effectively at the plant. He/she leads the plant specific IT team and their development. Key responsibilities   Business Partnership, Governance & Business AlignmentAct as the primary IT business partner and single point of contact and accountability for both the DMS and BES business units within the Seneca campus.Represent the full scope of enterprise IT services at the site and coordinate with service teams to ensure alignment with business requirements and priorities.Shape and lead local digital roadmap in alignment with regional roadmaps and enterprise strategiesEnsure clear communication of IT priorities, service performance, risks, and improvement actionsEnsure site‑level adherence to global IT governance, standards, and architectural principles  Manufacturing IT / OT & CybersecurityOwns site‑level execution and governance of IT and alignment with OT environments, including local MES, SCADA, connectivity, and engineering systemsEnsure compliance with IT/OT cybersecurity requirements, including asset inventory, segmentation, vulnerability remediation, and change controlsCoordinate with regional and global cybersecurity teams to remediate risks and incidentsEnsure business continuity, disaster recovery, and resilience plans are implemented, tested, and maintained at the site  Digital Transformation & Technology AdoptionLead local adoption of enterprise AI, digital platforms, tools, and processesSupport change management by guiding site stakeholders through new technologies and ways of workingExecute site components of regional and global digital initiatives, ensuring consistency and reuseIdentify adoption barriers, local risks, and improvement opportunities and escalate as required  IT Operations, Performance & Escalation ManagementOwn end‑to‑end IT service performance at the site, across enterprise and local servicesAct as the site escalation point for IT incidents, service degradation, and operational risksCoordinate local and enterprise service teams to ensure timely resolution and root‑cause eliminationParticipate in regular service reviews with site leadership and ensure SLA and KPI adherence (supported by service excellence)Ensure operational compliance, audit readiness, data protection, business continuity planning and enforcement of IT and IT/OT policiesManage local vendors and service providers in alignment with enterprise agreements  Site Project & Portfolio ManagementLead and coordinate site‑level execution of IT projects and initiativesManage site‑specific IT roadmap, projects, including scope, schedule, risk, and vendor coordinationEnsure alignment with global, regional priorities, PMO standards, and enterprise delivery modelsProvide transparency on project status, dependencies, and business impact  Talent Leadership & Capability DevelopmentLead, coach, and develop local IT team, for their professional skills and experiencesEnsure site IT capabilities across operations, IT/OT, cybersecurity, and digital technologiesFoster a culture of ownership, service excellence, safety, and continuous improvementActively participate in regional IT communities and capability‑building initiatives  IT Financial ManagementManage site IT financials, including budget, forecast, and actualsEnsure cost transparency and compliance with approved spendingSupport regional IT investment planning with accurate site‑level input Considerations for Reporting & ScopeReports to the Regional Senior IT Manager, dotted line to Plant ManagerActs as IT Single point of contact for plant leadershipOwns end‑to‑end IT accountability at the siteLeads local IT resources and coordinates enterprise service teams and providersOperates within the global IT operating model and standards What we believeInclusion-We value diversity in people, ideas, and experiences.Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.Excellence- We contribute to our developments by seeking knowledge and sharing information.Responsibility- We care about our local communities and the global environment.SafetyThis position is required to comply with the Seneca Safety Program, including all applicable safety rules, practices, and training requirements. This includes the proper use of equipment, protective devices, and personal protective clothing as mandated by the employer. The individual is expected to perform all duties in a manner that prioritizes the prevention of workplace accidents and illnesses. They must take all reasonable precautions, given the circumstances, to ensure the safety of themselves and their coworkers. Additionally, the individual is responsible for promptly reporting any injuries, hazardous conditions, incidents, or unsafe occurrences to their immediate supervisor.Education & ExperienceBachelor's degree in Information Technology, Computer Science or related field required; a Master's Degree is preferred.6+ Years of related IT management experience required.CISM (Certified Information Security Manager) preferred.Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.A technically strong individual with a broad and deep knowledge of network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.