It Service Management Manager Jobs in California

We are looking for an experienced IT Manager to lead and manage IT operations across the US region. This role will act as the regional IT leader, responsible for business applications, infrastructure, and service delivery, while managing a team of 3 professionals across Business Applications, Infrastructure, and IT Service Desk.

The IT Manager, based in Fremont California, will report directly to the Corporate VP of IT and will serve as the key IT partner for business stakeholders in the US.

Pay Range: $160,000- $200,000 Annually (DOE)

Why Nova:

• Certified Great Place to Work: Recognized between 2022-2026 based on employee feedback and consistently ranked among the Top 30 companies in our industry for workplace excellence.
• Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
• Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.

Responsibilities

• Lead and manage the regional IT team, including:
• Business applications analyst
• Infrastructure specialist
• Own IT service delivery and support across all US sites.
• Lead the implementation of IT business applications and IT infrastructure in collaboration with the corporate IT organization.
• Partner with business leaders to understand needs, define requirements, and translate them into IT solutions.
• Collaborate closely with global IT teams to align regional needs with global strategy and policies and standards.
• Perform system analysis activities, including requirements gathering, and process mapping.
• Manage implementation, enhancement, and hands on support of business applications.
• Support business with Oracle Fusion implementation.
• Ensure high-quality IT support, infrastructure stability, and user satisfaction.
• Manage vendors, service providers, and external implementation partners.
• Ensure compliance with global IT policies, cybersecurity standards, and operational procedures.
• Monitor IT performance, identify risks, and implement continuous improvement initiatives.
• Act as the main escalation point for IT issues across the US region

Requirements

• Proven experience as an IT Manager, Regional IT Manager, or similar leadership role.
• Strong experience in systems analysis, including business requirements, process design, and solution implementation.
• Hands-on experience leading IT projects and system implementations.
• Experience managing IT service delivery, infrastructure, and business applications.
• Experience managing or working closely with Service Desk / Help Desk teams.
• Proven experience with Oracle Fusion, strong financial knowledge – an advantage
• Ability to manage a small multidisciplinary IT team.
• Strong stakeholder management and communication skills.
• Experience working in a global or matrix organization.
• Strong problem-solving skills and ability to operate independently.
• Experience in manufacturing, semiconductor, high-tech, or global industrial environments.

Preferred Qualifications

• Experience working with global IT teams and offshore support models.
• Familiarity with ITIL processes and service management tools.

Personal Skills

• Strong leadership and ownership mindset.
• Service-oriented approach.
• Business-oriented thinking with strong technical understanding.
• Ability to prioritize and manage multiple initiatives.
• Excellent interpersonal and communication skills.
• Proactive, hands-on, and results-driven

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at

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