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It Service Management Itsm Jobs (NOW HIRING)

Capital Bank

IT Service Management Lead

Rockville, MD · On-site

Position Purpose The IT Service Management (ITSM) Lead is responsible for the strategic direction, governance, operational performance, and continuous improvement of the Bank's IT service management ...

Siemens

IT Service Manager

Iselin, NJ · On-site

Additionally, the role will drive and align IT Service Management (ITSM) best practices through effective governance for the GCCH environment specifically related to CMMC, NIST 800-171, and other ...

New

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting. * Collaborate with ITteams to ensure seamless coordination of IT service ...

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How much do it service management itsm jobs pay per year?

As of Jul 29, 2026, the average yearly pay for it service management itsm in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is an IT Service Management (ITSM) job?

An IT Service Management (ITSM) job involves overseeing and optimizing IT services to meet business and customer needs efficiently. Professionals in ITSM roles focus on service strategy, design, transition, operation, and continuous improvement using frameworks like ITIL. Responsibilities may include incident management, problem resolution, change management, and ensuring service quality. ITSM roles are essential for maintaining reliable IT operations and aligning technology with business objectives.

What are the key skills and qualifications needed to thrive in the It Service Management Itsm position, and why are they important?

To excel in IT Service Management (ITSM), you need a solid understanding of ITIL frameworks, process improvement, and incident, problem, and change management principles, often backed by a degree in IT or a related field. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL certifications, is commonly required. Excellent communication, analytical thinking, and stakeholder management skills help professionals lead cross-functional teams and drive service improvements. These capabilities ensure efficient IT service delivery, enhance user satisfaction, and align IT processes with business goals.

What are the typical daily responsibilities of an IT Service Management (ITSM) professional?

IT Service Management (ITSM) professionals focus on overseeing and optimizing IT service delivery within an organization. Typical daily responsibilities include managing incoming service requests, resolving incidents, overseeing change requests, and proactively identifying areas for service improvement. You will frequently collaborate with technical teams, business stakeholders, and end users to ensure smooth operations and consistent communication. Additionally, ITSM professionals often work on process documentation, reporting, and implementing best practices to enhance service reliability and efficiency. The role is dynamic and requires adaptability to shifting priorities and the ability to troubleshoot and resolve issues promptly.

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It Service Management Itsm jobs near you
Infographic showing various It Service Management Itsm job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

IT Service Management (ITSM) Lead

CBIZ, Inc.

Cleveland, OH • On-site

Full-time

Re-posted 19 days ago

CBIZ rating

8.0

Company rating: 8.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

12th of 22 rated bookkeepers and accountants

Job description


#LI-AM1 #LI-Hybrid
Responsibilities
We are seeking an experienced IT Service Management (ITSM) Lead to own, govern, and continuously improve ITIL-based service management practices within a mid-to-large organization. This role is responsible for driving service maturity, establishing governance and metrics, and leading cross-functional adoption of ITIL best practices.
The ITSM Lead will partner closely with key stakeholders to ensure consistent, measurable, and continually improving IT services that align with business objectives.
Essential Functions and Primary Duties
  • Own, govern, and mature core ITSM practices, including Incident, Problem, Change, Knowledge, and Service Catalog Management
  • Develop and maintain policies, procedures, and governance frameworks
  • Establish and manage KPIs, SLAs, dashboards, and executive-level reporting to measure service performance and maturity
  • Drive root cause analysis, process audits, and continual service improvement initiatives
  • Lead cross-team adoption of ITIL best practices and ensure consistent execution across IT
  • Facilitate training sessions, workshops, and stakeholder engagement to promote process adherence and improvement
  • Drive accountability and performance across teams, ensuring measurable service improvements
  • Partner with IT leadership to align service management practices with business needs and regulatory requirements
  • Lead and coordinate the activities of others, providing guidance, direction, and support

Preferred Qualifications
  • 10+ years of experience in IT Service Management or IT Operations leadership roles
  • ITIL® 4 Foundation Certification required; advanced ITIL certifications preferred
  • Demonstrated success implementing, governing, and improving ITSM practices in mid-to-large organizations
  • Strong experience owning and maturing ITIL practices (Incident, Problem, Change, Knowledge, Service Catalog)
  • Proven ability to build metrics, KPIs, SLAs, dashboards, and executive-level reporting
  • Strong analytical and root cause analysis skills with the ability to translate insights into actionable improvements
  • Excellent facilitation, training, and stakeholder engagement skills
  • Strong leadership, collaboration, and time management abilities

Qualifications
Minimum Qualifications
  • College Degree or equivalent required
  • 8 years related experience
  • Expert technical knowledge
  • Knowledge of industry regulations
  • Ability to lead and coordinate the team activities of others
  • Ability to formulate, document and recommend new policies and procedures
  • Able to work in and lead a team
  • Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
  • Ability to travel as required by business and on-call availability

About Us
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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