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It Service Management Itsm Jobs in Virginia (NOW HIRING)

Mindlance

ITSM Configuration Management II

Boston, VA · On-site

Mindlance is hiring an ITSM Configuration Management II to work within the IT Service Management Office. The role governs and manages ITIL Configuration Management in ServiceNow, owns CMS, CMDB, and ...

Saic

IT Systems Engineer

Chantilly, VA · On-site

$90 - $120/hr

The successful applicant will exhibit flexibility in task execution and provide technical expertise on various IT Service Management (ITSM) topics, including service delivery oversight, Event ...

Socket.dev

IT Help Desk Manager

Herndon, VA · On-site

$90 - $120/hr

... IT service management (ITSM) standards. Responsibilities * Team Leadership & Supervision * Manage, mentor, and develop a team of 10-15 Tier 1 agents, promoting a positive and productive work ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

... IT service management (ITSM) standards. Responsibilities Team Leadership & Supervision * Manage, mentor, and develop a team of 10-15 Tier 1 agents, promoting a positive and productive work ...

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It Service Management Itsm information

What is IT Service Management ITSM?

An IT Service Management (ITSM) job involves overseeing and optimizing IT services to meet business and customer needs efficiently. Professionals in ITSM roles focus on service strategy, design, transition, operation, and continuous improvement using frameworks like ITIL. Responsibilities may include incident management, problem resolution, change management, and ensuring service quality. ITSM roles are essential for maintaining reliable IT operations and aligning technology with business objectives.

What does an IT Service Management ITSM professional do?

IT Service Management (ITSM) professionals focus on overseeing and optimizing IT service delivery within an organization. Typical daily responsibilities include managing incoming service requests, resolving incidents, overseeing change requests, and proactively identifying areas for service improvement. You will frequently collaborate with technical teams, business stakeholders, and end users to ensure smooth operations and consistent communication. Additionally, ITSM professionals often work on process documentation, reporting, and implementing best practices to enhance service reliability and efficiency. The role is dynamic and requires adaptability to shifting priorities and the ability to troubleshoot and resolve issues promptly.

What are the key skills and qualifications needed for IT Service Management ITSM?

To excel in IT Service Management (ITSM), you need a solid understanding of ITIL frameworks, process improvement, and incident, problem, and change management principles, often backed by a degree in IT or a related field. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL certifications, is commonly required. Excellent communication, analytical thinking, and stakeholder management skills help professionals lead cross-functional teams and drive service improvements. These capabilities ensure efficient IT service delivery, enhance user satisfaction, and align IT processes with business goals.

What are the 5 stages of IT Service Management (ITSM)?

The five stages of IT Service Management (ITSM) are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages provide a structured approach to delivering and managing IT services effectively, often aligned with frameworks like ITIL. ITSM professionals use these stages to ensure services meet business needs and improve over time.

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For It Service Management Itsm jobs in Virginia, the most frequently searched job titles are:

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It Service Management Itsm jobs near you
Infographic showing various It Service Management Itsm job openings in Virginia as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 85% In-person, 10% Hybrid, and 5% Remote job distribution.

IT Service Management (ITSM) Analyst

Client Solution Architects

Dahlgren, VA • On-site

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Client Solution Architects (CSA) is seeking an IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. The role involves generating documentation, monitoring ITSM processes, and improving the IT experience for stakeholders through metrics and continuous service improvement.
Responsibilities:
• Generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement.
• Manages the coordination with Service Owners to design new services and enhance existing services.
• Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations.
• Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services.
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
• Collaborate with business and technical teams to optimize IT products and services and align them with business objectives.
• This position is required to be designated as IAT II level
Company:
Client Solution Architects is a management consulting company that offers strategic and operational solutions. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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