... line IT support and customer service for our User Community. This role will also provide ... Previous support/Help Desk experience preferred * Computer Science or related IT discipline ...
... line IT support and customer service for our User Community. This role will also provide ... Previous support/Help Desk experience preferred * Computer Science or related IT discipline ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... line IT support and customer service for our User Community. This role will also provide ... Previous support/Help Desk experience preferred * Computer Science or related IT discipline ...
Quick apply
... line IT support and customer service for our User Community. This role will also provide ... Previous support/Help Desk experience preferred * Computer Science or related IT discipline ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...
It Service Desk Manager information
See Reno, NV salary details
$36.4K - $47.3K
6% of jobs
$47.3K - $58.2K
6% of jobs
$58.2K - $69.2K
9% of jobs
$71.3K is the 25th percentile. Wages below this are outliers.
$69.2K - $80.1K
19% of jobs
The median wage is $87.1K / yr.
$80.1K - $91K
15% of jobs
$91K - $101.9K
12% of jobs
$108.2K is the 75th percentile. Wages above this are outliers.
$101.9K - $112.9K
14% of jobs
$112.9K - $123.8K
5% of jobs
$123.8K - $134.7K
5% of jobs
$134.7K - $145.6K
5% of jobs
$145.6K - $156.5K
3% of jobs
$36.4K
$94.2K
$156.5K
How much do it service desk manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for it service desk manager in Reno, NV is $94,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $112,200.00 per year, depending on experience, location, and employer.
What does an IT Service Desk Manager do?
An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.
What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?
To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.
What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?
IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.
What is the difference between It Service Desk Manager vs It Support Specialist?
| Aspect | It Service Desk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, HDI, CompTIA A+ | CompTIA A+, HDI, Microsoft Certified |
| Work Environment | Team leadership, strategic planning, overseeing support teams | Providing technical support, troubleshooting, user assistance |
| Employer & Industry Usage | IT departments across industries, corporate environments | Help desks, technical support centers, internal IT teams |
The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.
What are the most commonly searched types of It Service Desk jobs in Reno, NV?
The most popular types of It Service Desk jobs in Reno, NV are:
What job categories do people searching It Service Desk Manager jobs in Reno, NV look for?
The top searched job categories for It Service Desk Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for It Service Desk Manager jobs?
Cities near Reno, NV with the most It Service Desk Manager job openings:
Full-time
Re-posted 28 days ago
Job description
***** This position will be a Saturday-Wednesday schedule (8:00AM-5:00PM)
Job Summary:
Primary role of the ITSC Support Specialist is to provide exceptional front line IT support and customer service for our User Community. This role will also provide maintenance of computer desktop environment by analyzing requirements, resolving problems, installing software and hardware solutions and supporting the IT Service Center. This includes but is not limited to taking and responding to tickets, emails, calls and walkups from users requesting IT service and support
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responds to all forms of User support requests included but not limited to – ITSC Phone Coverage, email to the ITSC, face to face requests and network / system outages.
- Opens ITSC Tickets and provide status updates.
- Provides a high level customer service experience.
- Provides follow-up calls to ensure satisfactory issue resolution.
- Builds and maintains working relationships with all IT Peers.
- Assists with the imaging, installation, configuration and testing of the desktop environment.
- First level response for all Desktop hardware/software problems: Identify source and trends of technical problems to prevent future occurrences.
- First level support to diagnose printer/printing issues.
- Recommends ways to improve product and service support levels.
- Assists in the maintenance and support and creation of User Id’s and User security.
SAFETY RESPONSIBILITY STATEMENT
Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures. Reports ALL workplace incidents to supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety-related activities as part of regular job responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Associates degree (B. A.) from a college or university OR degree from an accredited Technical Institution OR at least one year of related experience and/or training; or equivalent combination of education, technology certifications and experience.
- A broad technology background is critical
- Broad knowledge of/experience in end user computing, thin clients, Citrix Desktop, PC and Mac OS X Workstation based applications and hardware required
- Strong proficiency in Microsoft Office suite (i.e. MS Word, Power Point, Excel, Outlook)
- Previous support/Help Desk experience preferred
- Computer Science or related IT discipline coursework preferred
- Customer service background a plus
- WAN/LAN networking experience a plus
- Server Systems Administration / Active Directory a plus
- Ability to support the NOW Health Group smartphone environment a plus
LANGUAGE SKILLS
- Good oral and written communication skills and ability to communicate clearly and concisely
- Spanish language skills is a plus
- Ability to effectively present information and respond to questions from users
- Ability to read, analyze, apply and improve technical procedures
- Ability to read and interpret documents such as procedure manuals, business periodicals professional journals, operating and maintenance instructions, and safety rules
REASONING ABILITY
- Sound decision making and trouble-shooting ability
- Ability to proactively analyze problems and suggest solutions
OTHER SKILLS AND ABILITIES
- Strong organizational skills with demonstrated ability to manage multiple tasks simultaneously and manage time effective
- Prioritizes and shifts direction as needed
- Good attention to detail skills
- High sense of urgency to complete tasks and follow up in a timely manner to issues not immediately resolved
- Strong interpersonal and teamwork skills
- Exhibits a positive image and excellent customer service skills to internal and external customers at all times, including patience to work with all employees of the company, strong listening skills, and ability to be a calming influence
- Some weekend, off hours and on call support may be required
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to remain at stationary work location and occasionally move from place to place within work facility. Employee is regularly required to use the telephone and computer. The employee will occasionally move, raise, lift and/or place equipment (i.e. printers) weighing up to 20 lbs.
Specific vision abilities required by this job include close vision. Employee is required to travel and work at different facilities based on business need.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job (i.e. supporting PC’s, printers), the employee may occasionally be required to work near moving mechanical parts and may be exposed to herbal aromas, dust, and/or airborne particles, with some classified as allergens and/or irritants.