ZipRecruiter

Log In

1

It Service Desk Associate Jobs in Nebraska (NOW HIRING)

Stefanini

IT Service Desk Support

Omaha, NE

Our IT staffing services free you from the challenges of finding, recruiting, training and ... Desk (a ticket tracking software). * Experience and proven ability to proactively seek ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location ... Log, track, and categorize all support requests using an IT service management (ITSM) ticketing ...

New

Kidwell

Support Desk Engineer

Lincoln, NE · On-site

The IT Service Desk Support Specialist is responsible for incident management and front-line ... Bachelor's or Associate's Degree in related field or equivalent experience required * 2+ Years ...

Insight Recruitment

IT Support Manager

Omaha, NE · On-site

Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... IBM PC Intel and compatible architectures preferred. • Knowledge of enterprise grade IT Service ...

Ameritas

IT Intern - Endpoint Services

Lincoln, NE · On-site

$13 - $17.50/hr

Ameritas is seeking an IT Intern to drive the business by providing desk side support for IT ... Execute associate moves with building services. * Prepare and deploy PC equipment. * Provide basic ...

next page

Showing results 1-20

All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Nebraska

It Service Desk Associate information

See Nebraska salary details

$8

$19

$36

How much do it service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it service desk associate in Nebraska is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $22.69 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

What are the most commonly searched types of It Service Desk jobs in Nebraska? The most popular types of It Service Desk jobs in Nebraska are:
What are popular job titles related to It Service Desk Associate jobs in Nebraska? For It Service Desk Associate jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Nebraska look for? The top searched job categories for It Service Desk Associate jobs in Nebraska are:
It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,199 per year, or $19.3 per hour.

IT Service Desk Support

Stefanini

Omaha, NE

Contractor

Re-posted 14 days ago

Job description

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently.



Qualifications
  • Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful
  • Experience in problem solving, and software installs remotely using LANDesk helpful.
  • Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
  • Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
  • Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software).
  • Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk.




Additional Information

Work Schedule: Night Shift





Apply