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It Service Delivery Associate Jobs (NOW HIRING)

Summit BHC

Director of Service Delivery - IT

Franklin, TN · On-site

$209K/yr

Lead and manage the IT Service Delivery team, including service desk, network operations, and infrastructure support. * Develop and implement IT service delivery strategies that align with business ...

Footprint, LLC

NY · On-site

$60 - $80/hr

This role will serve as the onsite IT leader, responsible for the delivery, performance, and continuous improvement of all IT services at the Poland manufacturing facility. The IT Manager will act as ...

Collabera

IT Service Coordinator

Saint Petersburg, FL · On-site

Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Enjoys helping people and delivering outstanding customer service. * Thrives in a fast-paced, high ...

Apex Systems

IT Service Center

Rancho Cucamonga, CA · On-site

Job#: 3044774 IT Service Center Location: Rancho Cucamonga, California (Remote) Role Overview We ... delivering excellent customer service through phone and chat support. Work Environment This is a ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement of enterprise IT services, infrastructure, and end-user support. You will serve as the primary ...

PHMC

IT Service Desk Lead

Philadelphia, PA · On-site

Information Technology (IT) ROLE TYPE: Full-time, exempt JOB OVERVIEW: The IT Service Desk Lead is ... Be responsible for the service desk team's service delivery in accordance with established SOPs and ...

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Director of Service Delivery - IT

Franklin, TN • On-site

Summit BHC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Summit BHCexternal

$209K/yr

Full-time

Posted 7 days ago

Job description

Director of Service Delivery - IT | Summit Healthcare Mgmt | Franklin, Tennessee
About the Job:
PURPOSE STATEMENT:
The Director of Service Delivery is responsible for all information technology service management and end-user services functions across all locations. Service management functions include the Summit IT Service Desk and all associated ITIL processes including, but not limited to, change, incident, problem, asset, and configuration management. End-user services functions include budgeting, procurement, deployment, administration, support, and decommissioning of end-user computing devices including personal computers, tablets, phones, and printers.
Roles and Responsibilities:
ESSENTIAL FUNCTIONS:
  • Lead and manage the IT Service Delivery team, including service desk, network operations, and infrastructure support.
  • Develop and implement IT service delivery strategies that align with business objectives and ensure high levels of performance and reliability.
  • Foster a culture of excellence, accountability, and ongoing improvement within the service delivery team
  • Identifies and prioritizes issues of importance, including those priority issues as set by leadership. Collaborates with department leaders and corporate executive leaders, as needed.
  • Communicates instructions, expectations and timelines clearly and concisely.
  • Manages staff scheduling to maintain productivity levels, curtailing unnecessary overtime and/or excessive staff work hours.
  • Maintains accountability expectations for self and staff in all areas of job performance.
  • Engages staff in quality and safety basics to ensure sustained, measurable compliance.
  • Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff.
  • Hold staff accountable for non-compliance and safety concerns, as well as attendance, following policies, behavior, and adherence to the code of conduct.
  • Oversee the delivery of IT services to all locations, ensuring consistent and reliable performance.
  • IT Service Desk operations and continual service improvement
  • PC procurement and inventory management
  • Desktop support for end users
  • Identity and Access Management (IAM)
  • Implement and monitor service level agreements (SLAs) to ensure high-quality service delivery.
  • Manage and resolve escalated service issues, ensuring timely resolution and effective communication with stakeholders.
  • Identify opportunities for process improvements and implement best practices in IT service management (ITSM).
  • Utilize metrics and performance data to drive continuous improvement initiatives.
  • Ensure compliance with ITIL (Information Technology Infrastructure Library) standards and other relevant frameworks.
  • Manage relationships with IT service providers, vendors, and partners to ensure the delivery of high-quality services.
  • Negotiate contracts and manage vendor performance to meet organizational needs and budgetary constraints.
  • Evaluate and select new vendors as needed to support evolving business requirements.
  • Develop and manage the IT service delivery budget, ensuring efficient allocation of resources.
  • Monitor and control expenditures to meet financial targets.
  • Ensure the effective utilization of IT resources, including personnel, hardware, and software.
  • Collaborate with the SVP of IT and other senior leaders to develop and execute IT strategies that support the organization's goals.
  • Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions.
  • Develop and maintain a roadmap for IT service delivery enhancements.
  • Communicate effectively with business leaders, department heads, and other stakeholders to understand their IT needs and priorities.
  • Provide regular updates on service delivery performance, projects, and initiatives.
  • Promote a customer-centric approach to IT service delivery.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
  • Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent combination of education and experience.
  • Ten or more years of experience in IT service delivery, with at least five years in a leadership role required.
  • Strong knowledge of IT service management delivery, process improvement and best practices.
  • Proven experience managing multi-location IT operations and service delivery.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving abilities and a results-oriented approach.
  • Experience managing budgets and vendor contracts.
  • Experience measuring team and system performance with ability to deliver metrics and KPI's.

LICENSES/DESIGNATIONS/CERTIFICATIONS:
  • Professional and/or technical certifications preferred.

WORK LOCATION:
This position is on-site at the Company's headquarters in Franklin, TN and is not a remote position.
SUPERVISORY REQUIREMENTS:
Five or more years of related management experience required, health care experience preferred
Why Summit Healthcare Mgmt?Summit Healthcare Mgmt offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Summit Healthcare Mgmt is an EOE.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
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About Summit BHC

Sourced by ZipRecruiter

Summit BHC, based in Franklin, TN, USA, is a recognized leader in the field of addiction treatment and behavioral health care services. The company operates a nationwide network of treatment centers aimed at caring for individuals battling substance abuse and mental health disorders. Summit BHC was established with the mission to provide high-quality, addiction treatment and behavioral health services to those in need throughout the United States. With compassion, dignity, and respect as their core values, they endeavor to instill hope during the journey to recovery and beyond.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Franklin, TN, US

Year founded

2013

Social media

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