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It Rmm Engineer Jobs in Des Plaines, IL (NOW HIRING)

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$19.75 - $27/hr

... to senior engineering teams in a timely manner • Manage multiple active client issues ... IT equipment up to 50 lbs. • Valid driver's license and reliable personal vehicle required ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

Provide initial communication and triage for complex issues, escalating to senior engineering teams ... Ability to occasionally lift and transport IT equipment up to 50 lbs. * Valid driver's license and ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

Provide initial communication and triage for complex issues, escalating to senior engineering teams ... Ability to occasionally lift and transport IT equipment up to 50 lbs. * Valid driver's license and ...

Impact Networking

Technical Account Manager

Chicago, IL · On-site

$95K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Many prioritized margins while the people doing the work and the clients relying on it became an ... Partner with internal service, engineering, and project teams to route and validate remediation ...

Impact Networking

Technical Account Manager

Bolingbrook, IL · On-site

$95K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Many prioritized margins while the people doing the work and the clients relying on it became an ... Partner with internal service, engineering, and project teams to route and validate remediation ...

Impact Networking

Technical Account Manager

Bolingbrook, IL · On-site

$95K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Many prioritized margins while the people doing the work and the clients relying on it became an ... Partner with internal service, engineering, and project teams to route and validate remediation ...

Aldridge Electric, Inc.

IT Client Services Manager

Libertyville, IL · On-site

$92K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain an accurate inventory of all IT assets and manage the refresh cycle for aging hardware ... Familiarity with Remote Monitoring and Management (RMM) tools like Level.io. * Leadership Skills:

Aldridge Electric, Inc.

IT Client Services Manager

Libertyville, IL · On-site

$92K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain an accurate inventory of all IT assets and manage the refresh cycle for aging hardware ... Familiarity with Remote Monitoring and Management (RMM) tools like Level.io. * Leadership Skills:

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Showing results 21-28

All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Des Plaines, IL

It Rmm Engineer information

See Des Plaines, IL salary details

$36.5K

$90.8K

$152.5K

How much do it rmm engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it rmm engineer in Des Plaines, IL is $90,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $110,100.00 per year, depending on experience, location, and employer.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Des Plaines, IL?

For It Rmm Engineer jobs in Des Plaines, IL, the most frequently searched job titles are:

What job categories do people searching It Rmm Engineer jobs in Des Plaines, IL look for?

The top searched job categories for It Rmm Engineer jobs in Des Plaines, IL are:

What cities near Des Plaines, IL are hiring for It Rmm Engineer jobs?

Cities near Des Plaines, IL with the most It Rmm Engineer job openings:

It Rmm Engineer jobs near you
Infographic showing various It Rmm Engineer job openings in Des Plaines, IL as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, 5% Contract, and 1% Nights. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $90,784 per year, or $43.6 per hour.

Field Support Technician

Aqueity

Downers Grove, IL • On-site

$19.75 - $27/hr

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Aqueity is looking for a customer-facing Field Support Technician to serve as the critical link between their Managed Services clients and internal technical support team. This role focuses on delivering onsite technical support, troubleshooting end-user and infrastructure issues, and ensuring clear communication throughout the support lifecycle.
Responsibilities:
• Provide hands-on technical support at client sites across hardware, software, and network environments
• Provide initial communication and triage for complex issues, escalating to senior engineering teams in a timely manner
• Manage multiple active client issues simultaneously, prioritizing effectively to meet client response and resolution targets
• Identify and communicate recurring issues or site conditions to internal teams
• When not deployed to client sites, provide remote technical support including handling tickets, responding to service requests, and assisting with equipment staging and preparation
• Represent Aqueity professionally in every client interaction; conduct, communication, and responsiveness directly reflect on the company
• Accurately document troubleshooting steps, resolutions, and time entries within the ticketing system
• Keep clients informed on issue status, timelines, and next steps in clear, non-technical language
Qualifications:
Required:
• Minimum of high school diploma required
• 2+ years of experience in an end-user technical support role or equivalent combination of education and experience
• Proficiency with Windows operating systems, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, common business applications, printers, VoIP systems, and wireless networks
• Basic understanding of cybersecurity best practices and awareness of common threats
• Strong organizational and time management skills with the ability to handle multiple priorities simultaneously
• Excellent verbal and written communication skills with a customer-focused mindset
• Ability to maintain professionalism and composure in high-pressure or time-sensitive situations
• Ability to occasionally lift and transport IT equipment up to 50 lbs.
• Valid driver's license and reliable personal vehicle required
Preferred:
• Experience with ConnectWise, Kaseya, or similar RMM/PSA platforms
• Familiarity with firewalls, networking equipment, and cybersecurity tools
• Familiarity with Azure or cloud-based environments
• CompTIA A+, Network+, Security+, or Microsoft certifications
• Experience working with an MSP or IT consulting firm
Company:
Chicago IT Support & Cybersecurity Services Company Founded in 1996, the company is headquartered in Downers Grove, USA, with a team of 11-50 employees. The company is currently Early Stage.

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