It Program Manager Jobs in Pound Ridge, NY (NOW HIRING)

IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity.

As an IT Operations Manager, you will lead and scale CoreWeave's internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization. This role blends people leadership, operational ownership, and technical oversight, with a focus on building a support model that can scale alongside the company's rapid growth.

You will manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation. You'll work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.

This role requires strong operational judgment, technical fluency, and the ability to lead through ambiguity in a fast-moving environment.

• 5-8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments
• 1-3 years of experience managing or leading IT support teams
• Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling
• Proven ability to manage and prioritize a support queue while maintaining high-quality user experience
• Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365
• Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR)
• Experience improving processes and driving operational efficiency within a support or IT environment
• Strong communication and interpersonal skills, with the ability to partner effectively across teams
• Comfortable balancing hands-on involvement with team leadership responsibilities
• Experience building documentation, playbooks, and repeatable operational processes

• Experience building or scaling IT support teams in high-growth environments
• Exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform)
• Familiarity with compliance frameworks such as SOC 2 or ISO 27001
• Experience supporting hybrid or distributed workforces
• Background in project or program management
• Experience coordinating or delivering cross-functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs)

We believe in investing in our people and value diverse experiences-even if you don't meet every requirement. You may be a great fit if:

• You enjoy building scalable, reliable IT support systems that grow with the business
• You're motivated by improving processes, reducing friction, and increasing operational efficiency
• You take pride in developing people and creating high-performing, service-oriented teams
• You're comfortable navigating ambiguity and making decisions that improve long-term outcomes

At CoreWeave, we work hard, have fun, and move fast. We're in an exciting phase of hyper-growth, building the essential cloud platform for AI innovators. We value curiosity, ownership, and collaboration, and we're not afraid to embrace a little chaos as we scale.

Our core values guide how we work:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We foster an environment that encourages independent thinking, collaboration, and continuous learning. Growth opportunities are expanding rapidly, and you'll work alongside talented teammates who want to learn from you-and help you grow, too.

The base salary range for this role is $157,000 to $210,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).