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It Program Manager Jobs in Kitchener, ON (NOW HIRING)

BWXT

Quality Programs Manager - Nuclear

Cambridge, ON · On-site

BWXT Canada is a subsidiary of BWX Technologies, Inc. (NYSE: BWXT). Follow us on Twitter @BWXT and ... The Quality Program Manager provides strategic leadership and operational oversight for Quality ...

BWXT

Quality Programs Manager - Nuclear

Cambridge, ON · On-site

BWXT Canada is a subsidiary of BWX Technologies, Inc. (NYSE: BWXT). Follow us on Twitter @BWXT and ... The Quality Program Manager provides strategic leadership and operational oversight for Quality ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required. * Capable project/program management skills with the ...

Quadbridge

Account Manager

Kitchener, ON

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to ... Invest in Your Future - Benefit from our RRSP program to help you plan ahead. * Grow With Us - Take ...

Quadbridge

Account Manager

Kitchener, ON · On-site

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to ... Invest in Your Future - Benefit from our RRSP program to help you plan ahead. * Grow With Us - Take ...

Dialpad

Manager, Customer Success

Kitchener, ON

Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required. * Capable project/program management skills with the ...

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It Program Manager information

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$32

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$87

How much do it program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it program manager in Kitchener, ON is $61.19, according to ZipRecruiter salary data. Most workers in this role earn between $51.36 and $69.97 per hour, depending on experience, location, and employer.

What is an IT program manager?

IT Program Managers are professionals responsible for overseeing and coordinating multiple technology projects within an organization. They ensure that these projects align with the company’s strategic goals, managing resources, budgets, timelines, and stakeholder communication. Unlike project managers who focus on individual projects, program managers manage a portfolio of related projects to achieve broader business objectives. They play a key role in risk management, resolving issues, and ensuring successful program delivery.

What does an IT program manager do?

An IT program manager works to develop and oversee different programs for an employer. In this career, responsibilities are to create a plan or framework for the program, implement the framework, and oversee teams of employees working on projects. They may be involved in selecting a team projects, planning a budget and timeline, and defining the project scope as it relates to the company’s regular operations. Qualifications often include a bachelor’s degree or master’s degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT program manager, and why are they important?

To thrive as an IT Program Manager, you need expertise in project management, budgeting, and IT systems, often supported by a bachelor’s degree and certifications such as PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project) and enterprise IT platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively coordinate teams and manage stakeholder expectations. These skills ensure successful delivery of complex IT initiatives on time and within scope, driving organizational goals.

What are some common challenges IT program managers face when coordinating cross-functional teams?

IT Program Managers often work with cross-functional teams that include developers, business analysts, QA specialists, and stakeholders from various departments. One common challenge is ensuring effective communication and alignment among diverse team members with different priorities and technical backgrounds. Balancing competing deadlines, managing resource allocation, and navigating organizational changes can also be demanding. Successful IT Program Managers proactively address these challenges by setting clear expectations, fostering collaboration, and regularly updating stakeholders on progress.

What is the difference between It Program Manager vs IT Project Manager?

AspectIT Program ManagerIT Project Manager
ResponsibilitiesOversees multiple related projects, aligns them with business goals, manages program-level risks and resources.Manages individual projects, ensuring specific objectives, scope, and deadlines are met.
CertificationsPMP, PgMP, ITILPMP, CAPM, ITIL
Work EnvironmentStrategic, cross-project coordination, senior management interactionProject execution, team management, stakeholder communication
FocusProgram-level outcomes and strategic alignmentProject-specific deliverables and timelines

While both roles require similar certifications and work in IT environments, an IT Program Manager oversees multiple projects to ensure they align with broader business objectives, whereas an IT Project Manager focuses on the successful delivery of individual projects.

How much does an IT Program Manager earn?

An IT Program Manager's salary typically ranges from $90,000 to $150,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often exceeding $160,000 per year.

What is the average salary of an IT Program Manager?

The average salary of an IT Program Manager typically ranges from $100,000 to $150,000 annually, depending on experience, location, and industry. Senior roles with certifications like PMP or PMI-ACP may command higher salaries, and the role often requires strong project management skills and familiarity with IT systems and tools.
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Cities near Kitchener, ON with the most It Program Manager job openings:

It Program Manager jobs near you

IT Automation Developer - Microsoft AI & Low-Code Platform

BlackBerry Corporation

Waterloo, ON

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Key responsibilities

  • Build and maintain intelligent automations using Power Automate, Logic Apps, Copilot Studio, and Azure Functions to improve IT and business processes.

  • Design and configure Copilot Studio agents and chatbots for self-service IT support.

  • Create and manage integrations between Microsoft 365, Entra ID, ITSM platforms, and other enterprise systems using connectors, APIs, and Logic Apps.

Job description

Worker Sub-Type:

Regular

Job Description:

About the Role

BlackBerry's IT team is looking for a hands-on IT Automation Developer to design, build, and maintain intelligent automations that streamline how we deliver IT services and support business operations. You'll work across Microsoft's low-code and pro-code ecosystem - Power Automate, Copilot Studio, Logic Apps, and Azure Functions - to replace manual processes with smart, scalable workflows powered by AI.

This role sits at the intersection of IT operations and solution development. You don't need to be a traditional software developer - but you do need a builder's mindset, a passion for automation, and a desire to push into AI-assisted tooling and intelligent workflow design.

Who You Are

You might be a systems administrator, IT analyst, or technical support specialist who has started building automations, scripts, or tools to make your team's life easier. You've probably automated onboarding tasks, built PowerShell scripts to manage Active Directory, created approval flows, or configured integrations between IT platforms. You're curious about AI and low-code platforms, and you're ready to make automation and intelligent solutions your full-time focus.

You thrive on solving real business problems - not on theoretical research. You're comfortable learning new tools quickly, and you enjoy partnering with stakeholders to turn messy manual processes into clean, reliable, automated ones.

Key Responsibilities

  • Build and maintain intelligent automations using Power Automate, Logic Apps, Copilot Studio, and Azure Functions to improve the speed, reliability, and user experience of IT and business processes.
  • Design and configure Copilot Studio agents and chatbots that provide intelligent self-service IT support to employees across the organization.
  • Create and manage integrations between Microsoft 365, Entra ID, ITSM platforms (e.g., ServiceNow, Jira), and other enterprise systems using connectors, APIs, and Logic Apps.
  • Migrate legacy workflow and forms systems to modern cloud-based automation platforms within the Microsoft ecosystem.
  • Partner with IT service owners and business stakeholders - including Product Engineering, Customer Support, and Sales Operations - to identify automation opportunities, gather requirements, and deliver solutions.
  • Explore and implement AI capabilities such as Azure AI services, and Microsoft Copilot features to add intelligence to workflows (e.g., classification, extraction, natural language interfaces).
  • Ensure solution health and compliance by following security standards, identity management best practices, and organizational governance policies.
  • Communicate technical concepts clearly to both technical and non-technical audiences, translating business needs into actionable technical solutions.

Required Skills & Experience

  • 5+ years of experience in IT operations, systems administration, or technical support, with demonstrated progression into automation, scripting, or solution development.
  • Hands-on experience with one or more: Power Automate, Power Apps, Copilot Studio, Logic Apps, or Azure Functions.
  • Scripting and automation experience using PowerShell, Python, or similar languages to automate IT tasks and processes.
  • Working knowledge of identity and access management: Active Directory, Entra ID, OAuth, SAML, SSO, MFA, or PKI.
  • Familiarity with ITSM processes and platforms such as ServiceNow, Jira, or similar; general understanding of ITIL practices (certification is a plus).
  • Strong communication and collaboration skills - comfortable working with IT professionals, senior management, auditors, vendors, and non-technical business users.
  • Excellent problem-solving ability with a knack for breaking down complex manual processes into clean, automated solutions.
  • Customer service orientation with a strong sense of urgency and the ability to balance multiple priorities in a dynamic environment.

Nice to Have

  • Exposure to advanced integration patterns: MCP, multi-agent orchestration, or event-driven architectures - or a strong willingness to learn them.
  • Experience administering or managing M365 tenants, Entra ID, or Azure subscriptions.
  • Experience with REST APIs, JSON, and webhook-based integrations.
  • Familiarity with Azure services (Azure Functions, Azure AI, Azure Service Bus, Key Vault).
  • Experience with AI-assisted productivity tools (e.g., Microsoft Copilot, GitHub Copilot, ChatGPT) to accelerate your work.

Education

A degree in Computer Science, Information Technology, or a related field is an asset - but equivalent hands-on experience is equally valued. If you've spent years solving real IT problems and building automations, we want to hear from you.

Why This Role?

  • Build, don't just maintain. This is a maker role - you'll design and ship solutions that thousands of employees interact with every day.
  • Grow into AI and advanced automation. You'll work with cutting-edge Microsoft AI tooling (Copilot Studio, Azure AI) and have the opportunity to develop skills in areas like multi-agent orchestration and MCP.
  • High visibility, real impact. Your automations will directly improve how BlackBerry delivers IT services, supports customers, and operates at scale.

Scheduled Weekly Hours:

40

Compensation Hiring Base Salary Range:

$90,000.00 - $126,000.00

Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate's qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Bonus:

The BlackBerry Variable Incentive Pay (VIP) program is an organization-wide bonus incentive program which aims to reward full-time eligible employees for their contribution to BlackBerry's success. VIP payments are made in addition to base salary and factor in company's performance as a way for employees to share in BlackBerry's achievements.

Benefits:

The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

Disclosure of Position Status:

This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence:

We donot use artificial intelligence (AI)to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

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