ZipRecruiter

Log In

1

It Program Manager Jobs in Kitchener, ON (NOW HIRING)

Magnet Forensics

Manager, IT Support

Waterloo, ON · Hybrid

CA$100K - CA$150K/yr

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in ... and recognition programs - Employee committees & resource groups - Healthcare and retirement ...

Linamar

IT Project Manager

Guelph, ON · On-site

Project Manager, IT Job Summary The Project Manager, IT will oversee the planning, design, and execution of IT projects, managing budgets, timelines, and teams while ensuring alignment with business ...

ATS Automation

IT Auditor

Cambridge, ON · On-site

CA$72K - CA$99K/yr

Senior Manager, Audit & Compliance, IT Salary Range: $72,000 - $99,000 CAD ATS Corporation ... the program during the audit as required based on new information and identified risks * Prepare ...

Tri-Mach Group Inc.

IT Specialist

Elmira, ON · On-site

CA$60K - CA$75K/yr

The IT Specialist is responsible for helping users with any technical challenges they may ... Complete network cyber security tasks including management and incident response of anti-virus ...

University of Waterloo

Program Manager

Waterloo, ON · On-site

... 119.28 Posting Information: This posting is for an existing vacancy. Internal posting expires ... The Program Manager will take a substantial leadership role, collaborating with the Principal ...

Magna

Program Manager

Guelph, ON

CA$90K - CA$125K/yr

... technologies. We invest in our employees, providing them with the support and resources they need ... Coordinates communication regarding program information between departments * Ability to meet ...

Magna

Program Manager

Guelph, ON · On-site

CA$90K - CA$125K/yr

... technologies. We invest in our employees, providing them with the support and resources they need ... Coordinates communication regarding program information between departments * Ability to meet ...

Magellan

Program Manager

Kitchener, ON · On-site

CA$65K - CA$85K/yr

New position Job Summary The Program Manager is the primary interface to the customer; therefore ... Personal information associated with any job application will not be shared with or retained by any ...

Dexian

Bilingual IT support

Burlington, ON

Preferred fields of study include Computer Science, Information Technology, Computer/Data Systems Management, or related disciplines. Technical certifications such as HDI Support Center Analyst, HDI ...

Faire

IT Support Technician

Kitchener, ON · On-site

CA$30.30 - CA$41.85/hr

Organized and able to manage multiple tasks at once * Comfortable working in the office and ... Curiosity about new tools and ways to make IT support more efficient Must be able to travel ...

Linamar

Engineer - Program Manager

Guelph, ON · On-site

Keep records, transmit information to other departments. * Complete production and completion ... Lead and co-ordinate project teams which include other engineers, technologists, clients and ...

L3HHCM20

Lead, Program Manager

Dundas, ON · On-site

Lead, Program Manager L3HARRIS WESCAM Division Reference #: 40197 Waterdown, Ontario About L3HARRIS WESCAM As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment ...

next page

Showing results 1-20

All JobsIt Program JobsIt Program Manager JobsIt Program Manager Jobs in Kitchener, ON

It Program Manager information

See Kitchener, ON salary details

$32

$61

$87

How much do it program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it program manager in Kitchener, ON is $61.19, according to ZipRecruiter salary data. Most workers in this role earn between $51.36 and $69.97 per hour, depending on experience, location, and employer.

What is an IT program manager?

IT Program Managers are professionals responsible for overseeing and coordinating multiple technology projects within an organization. They ensure that these projects align with the company’s strategic goals, managing resources, budgets, timelines, and stakeholder communication. Unlike project managers who focus on individual projects, program managers manage a portfolio of related projects to achieve broader business objectives. They play a key role in risk management, resolving issues, and ensuring successful program delivery.

What does an IT program manager do?

An IT program manager works to develop and oversee different programs for an employer. In this career, responsibilities are to create a plan or framework for the program, implement the framework, and oversee teams of employees working on projects. They may be involved in selecting a team projects, planning a budget and timeline, and defining the project scope as it relates to the company’s regular operations. Qualifications often include a bachelor’s degree or master’s degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT program manager, and why are they important?

To thrive as an IT Program Manager, you need expertise in project management, budgeting, and IT systems, often supported by a bachelor’s degree and certifications such as PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project) and enterprise IT platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively coordinate teams and manage stakeholder expectations. These skills ensure successful delivery of complex IT initiatives on time and within scope, driving organizational goals.

What are some common challenges IT program managers face when coordinating cross-functional teams?

IT Program Managers often work with cross-functional teams that include developers, business analysts, QA specialists, and stakeholders from various departments. One common challenge is ensuring effective communication and alignment among diverse team members with different priorities and technical backgrounds. Balancing competing deadlines, managing resource allocation, and navigating organizational changes can also be demanding. Successful IT Program Managers proactively address these challenges by setting clear expectations, fostering collaboration, and regularly updating stakeholders on progress.

What is the difference between It Program Manager vs IT Project Manager?

AspectIT Program ManagerIT Project Manager
ResponsibilitiesOversees multiple related projects, aligns them with business goals, manages program-level risks and resources.Manages individual projects, ensuring specific objectives, scope, and deadlines are met.
CertificationsPMP, PgMP, ITILPMP, CAPM, ITIL
Work EnvironmentStrategic, cross-project coordination, senior management interactionProject execution, team management, stakeholder communication
FocusProgram-level outcomes and strategic alignmentProject-specific deliverables and timelines

While both roles require similar certifications and work in IT environments, an IT Program Manager oversees multiple projects to ensure they align with broader business objectives, whereas an IT Project Manager focuses on the successful delivery of individual projects.

How much does an IT Program Manager earn?

An IT Program Manager's salary typically ranges from $90,000 to $150,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often exceeding $160,000 per year.

What is the average salary of an IT Program Manager?

The average salary of an IT Program Manager typically ranges from $100,000 to $150,000 annually, depending on experience, location, and industry. Senior roles with certifications like PMP or PMI-ACP may command higher salaries, and the role often requires strong project management skills and familiarity with IT systems and tools.
More about It Program Manager jobs

What job categories do people searching It Program Manager jobs in Kitchener, ON look for?

The top searched job categories for It Program Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for It Program Manager jobs?

Cities near Kitchener, ON with the most It Program Manager job openings:

It Program Manager jobs near you

Manager, IT Support

Magnet Forensics

Waterloo, ON • Hybrid

CA$100K - CA$150K/yr

Full-time

Medical, Retirement

Posted 15 days ago

Job description

Who We Are; What We Do; Where We're Going
 
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
 
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
 
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
 
If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

 Role Summary:  

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in delivering reliable, responsive support to employees. This role combines people leadership, technical expertise, and a metrics-driven approach to improving service delivery and employee experience.

 
What You'll Do

  1. Customer-centric Team Leadership 

  • Lead, coach, and mentor a diverse IT support team across locations and time zones. 

  • Set clear priorities, provide regular feedback, and support timely, professional issue resolution. 

  • Experience leading team across multiple time zones 

  1. Seamless Technology Enablement 

  • Oversee employee hardware and peripheral procurement to ensure staff have the tools they need. 

  • Maintain asset management practices that support current needs and future planning. 

  • Ensure all shared office spaces, including meeting rooms, conference rooms, and offices, are equipped with reliable, standardized, and user-friendly A/V technology that supports collaboration and hybrid work. 

  • Support organization wide events such as All Hands meetings and yearly kick-off with technology solutions that enable collaboration for those in office and in remote locations 

  1. Empowering Employee Experiences 

  • Coordinate smooth employee and co-op onboarding and offboarding experiences. 

  1. Responsive Issue Resolution 

  • Improve ticket triage, prioritization, and resolution within defined service expectations. 

  • Act as an escalation point for customer issues, ensuring clear ownership and communication. 

  1. Continuous Improvement through Customer Feedback 

  • Use customer feedback to identify improvements and increase satisfaction. 

  • Partner with cross-functional teams to resolve recurring issues and implement proactive solutions. 

  1. Transparent Performance Measurement 

  • Define and review IT support metrics to identify trends and improve service delivery. 

  • Share performance insights, risks, and improvement opportunities with stakeholders. 

What We're Looking For

  • Bachelor's degree in information technology, computer science, a related field, or equivalent experience. 

  • Experience and proven track record of successfully leading and developing customer centric IT Support process es and team 

  • Previous experience leading IT support teams is considered an asset. 

  • Strong technical expertise across a broad rand of IT systems, hardware and software platforms i 

  • Experience in IT equipment procurement and deployment 

  • Demonstrated experience in leveraging customer feedback to drive continuous improvement  

  • Strong analytical and problem solving skills with commitment to deliver innovative solutions that enhance customer experience.  

  • Excellent communication skills with the ability to effectively engage with customers and stakeholders and deescalate situations. 

  • ITIL foundations certified is an asset 

 Working Conditions:  

  • General office environment/Work-from-home office environment 

  • Required to work in the office 2-3 days/week 

  • Prolonged sitting - 6+ hours  

  • May be required to work extra hours, including on-call support for emergencies 

  • After hours and weekend work is required periodically 

Compensation & Benefits
 
The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
 
$100,000 - $150,000 CAD (CAD) a year 
 
Salary range (min - max)
 
Current Vacancy

Magnet is proud to offer benefits such as: 
 
- Generous time off policies 
- Competitive compensation 
- Volunteer opportunities  
- Reward and recognition programs   
- Employee committees & resource groups  
- Healthcare and retirement benefits 
 
Indicators of Success
 
We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences".  It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have "been there, done that".  We want to be part of your development journey, and we'll learn as much from you as you learn from us. 
 
How We Work
 
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals.
 
We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!
 
The Most Important Thing
 
We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
 
CARE - We care about each other and our mission to make a difference in the world.
OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work.
 
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
 
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
 
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
 
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
 
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 
Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.
apply for this job

Apply