ZipRecruiter

Log In

1

It Production Support Jobs (NOW HIRING)

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... Translate product roadmaps into executable project plans, milestones, dependencies, and resourcing ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

IT Support Lead Location: Fort Bragg, NC Clearance Required: Active Secret Clearance Employment Type: Full-Time Salary Range: $150,000 - $157,000 annually Position Overview MKS2 is seeking a highly ...

Keiki Enterprises LLC

IT Support Tech

Doral, FL · On-site

$45K - $60K/yr

... productivity/sales, enhance communications, and modernize the physical space. We have been in ... The IT Support Technician is part of a professional team of people providing high-level customer ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

The company is committed to delivering innovative products that enhance people's lives through ... We are seeking a hands‑on, proactive IT Support Analyst to join our team. This role covers a ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

The company is committed to delivering innovative products that enhance people's lives through ... Provide general IT support for end users, including software and hardware installation ...

Tenneco

IT Site Support

Frankfort, IN · On-site

$20.25 - $27.75/hr

Partners with plant leadership, production teams, maintenance, engineering, and enterprise IT teams to minimize downtime and ensure reliable technology support for office and production environments.

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

... gold production from the property occurred in 1981. The Jerritt Canyon property contains 30,821 ... The Opportunity The IT Support Specialist is responsible for providing reliable, responsive, and ...

Skillcloud HCM

Production Support

Oxford, ME · On-site

$18 - $22/hr

Grover Precision | Production Support | Oxford, Maine Grover Precision, a family-owned business, is ... If you would like more information about how your data is processed, please contact us. apply for ...

FRONTGRADE TECHNOLOGIES

IT Support Specialist

Exeter, NH · On-site

$24 - $30/hr

The IT Support Technician II will be responsible for providing technical support and assistance to ... From engineers and product managers to sales teams, marketers, and skilled manufacturing ...

Jerritt Canyon Gold

IT Support Specialist

Elko, NV

... gold production from the property occurred in 1981. The Jerritt Canyon property contains 30,821 ... The Opportunity The IT Support Specialist is responsible for providing reliable, responsive, and ...

Maravai LifeSciences

IT Support II

San Diego, CA · On-site

$36 - $40/hr

We are global leaders in providing products and services within the fields of nucleic acid ... IT Support II. The IT Support II provides technical support for computer systems, hardware ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIT Production Support Jobs

It Production Support information

See salary details

$10

$34

$66

How much do it production support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it production support in the United States is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.85 per hour, depending on experience, location, and employer.

What is the difference between It Production Support vs Network Support Specialist?

AspectIt Production SupportNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, enterprise IT teams, 24/7 supportNetwork operations centers, troubleshooting network issues
Industry UsageIT service management, application supportNetworking, telecommunications, internet service providers
Common Search/ComparisonYesYes

It Production Support focuses on maintaining and troubleshooting enterprise applications and systems, ensuring uptime and performance. Network Support Specialists primarily handle network infrastructure, troubleshooting connectivity issues, and maintaining network hardware and configurations. While both roles require technical certifications and involve supporting IT environments, It Production Support emphasizes application and system stability, whereas Network Support Specialists concentrate on network infrastructure and connectivity issues.

Is IT production support still in demand?

IT production support remains in demand as organizations rely on maintaining and troubleshooting their IT infrastructure, including servers, networks, and applications. Professionals in this role with skills in troubleshooting, scripting, and familiarity with tools like ticketing systems are valued, especially as digital operations grow more complex. The role often requires certifications such as CompTIA or ITIL and can involve shift work to ensure 24/7 system availability.

What cities are hiring for It Production Support jobs?

Cities with the most It Production Support job openings:

What states have the most It Production Support jobs?

States with the most job openings for It Production Support jobs include:

What are popular job titles related to It Production Support jobs?

For It Production Support jobs, the most frequently searched job titles are:

Infographic showing various It Production Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $72,728 per year, or $35 per hour.

IT Support

South Jordan, UT • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$20.50 - $28.25/hr

Contractor

Re-posted 28 days ago

Job description

Job Title: Service Desk Agent
Job Location:  South Jordan, UT,  84095
Job Duration: 12 months+ Extension
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
  • This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
  • Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
  • Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
 
 
#CareerBuilder #Monster #Dice #Indeed #LinkedIn