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It Production Support L2 Jobs (NOW HIRING)

OMNIVISION

IT Support Engineer

Santa Clara, CA · On-site

The IT Support Engineer provides support to employees experiencing technical problems and performs ... Prior experience supporting L1 and L2 requests in IT would be helpful for this position. Job ...

Texas State Library and Archives Commision

... IT production support operations. Extensive experience in 24x7 Application support Analyst mindset Debug issue and identify right team to fix it Understand Architecture and debug the code (not ...

CONMED

Lead IT Security Engineer

Largo, FL · On-site

Support compliance with IT security guidance, SOX, ISO27001 & EU GDPR / NIS2 * Identify and remediate product vulnerabilities (secure firmware, APIs, connectivity) * Support coordinated vulnerability ...

Techvilla Solutions

IT End User Analyst

Miami, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications. * Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications. * Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

Techvilla Solutions

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications. * Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

Techvilla Solutions

IT End User Analyst

Doral, FL · On-site

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications. * Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

Techvilla Solutions

IT End User Analyst

Miami, FL

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications. * Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

Techvilla Solutions

IT End User Analyst

Kendall, FL · On-site

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications. * Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

Techvilla Solutions

Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications. * Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

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It Production Support L2 information

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$52

$70

How much do it production support l2 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it production support l2 in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What are popular job titles related to It Production Support L2 jobs?

For It Production Support L2 jobs, the most frequently searched job titles are:

Infographic showing various It Production Support L2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Information Technology_USA - USA_Developer

Jacksonville, FL • On-site

Real Soft, Inc.
IT Services • 501 - 1,000 employees
Learn more about Real Soft, Inc.external

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Alpharetta, Atlanta, GA
Duration: 6 months
skill id: 10819126
Competencies: 8-10+ years experience
Core .NET Technologies
Must Have Technical/Functional Skills - Business Analyst with support knowledge
Experience Required
• Business Process Analysis:
- Analyze and document current business processes, identifying areas for improvement and optimization.
• Demonstrated competency in the design, programming and testing of web-based applications.
• Work effectively as part of a team and work with others across the organization to achieve a common goal.
• Analytical thinker with ability to conduct research, data analysis and resolve complex problems quickly.
• Excellent critical thinking skills; using logic and reasoning to identify strengths and weaknesses of alternative
• solutions, conclusions, or approaches to problems.
• Collaborate with stakeholders to understand and define business requirements. Strong sense of urgency; ability to execute quickly and efficiently.
Roles & Responsibilities
• Monitor production systems from a business impact perspective and review alerts, incidents, and dashboards.
• Assess and prioritize incidents based on customer, store, and operational impact.
• Act as the business point of contact during production issues and outages.
• Coordinate with support (L2/L3), monitoring/SOC, development, QA, and external teams.
• Validate environment stability (Production, Staging, QA) and flag configuration issues.
• Support incident triage, distinguishing incidents, defects, and enhancements.
• Communicate clear, business-friendly status updates to stakeholders and leadership.
• Support post-deployment monitoring and hyper care to ensure business stability.
• Identify recurring issues and support preventive monitoring and risk mitigation.
• Ensure incidents are closed only after business confirmation, not just technical resolution.
Generic Managerial Skills - Excellent problem solving and Thought Leadership
Education - Associate degree required, or equivalent work experience. Bachelor's Degree preferred, Project Code :

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