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It Problem Manager Jobs in Virginia Beach, VA (NOW HIRING)

Dunkin

Manager

Chesapeake, VA · On-site

... it a priority to ensure their success. The Restaurant Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team. If you're a problem solver ...

Dunkin

Manager

Chesapeake, VA · On-site

... it a priority to ensure their success. The Restaurant Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team. If you're a problem solver ...

Dunkin

Manager

Newport News, VA · On-site

... it a priority to ensure their success. The Restaurant Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team. If you're a problem solver ...

Instant Systems Inc

Project Manager

Norfolk, VA · On-site

We are looking for strategic problem solvers who thrive in an autonomous environment of diverse and ... Your energy and expertise is valuable, spend it making a difference on a worthy mission.

Chenega Corporation

IT Systems Administrator

Norfolk, VA · On-site

$90 - $100/hr

Provide problem management and resolution for the backup of network servers using backup software ... Must have the proper and current cybersecurity qualifications to perform IT privileged ...

Wendy's

Shift Manager

Hampton, VA · On-site

$14.75 - $18.75/hr

If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon ... Mad skills in problem solving, customer service and decision making. * Giving and taking direction ...

Wendy's

Shift Manager

Newport News, VA · On-site

$13.75 - $17.25/hr

If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon ... Mad skills in problem solving, customer service and decision making. * Giving and taking direction ...

Wendy's

Shift Manager

Newport News, VA · On-site

$14.25 - $18/hr

If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon ... Mad skills in problem solving, customer service and decision making. * Giving and taking direction ...

Wendy's

Shift Manager

Hampton, VA · On-site

$13 - $16.50/hr

If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon ... Mad skills in problem solving, customer service and decision making. * Giving and taking direction ...

Wendy's

Shift Manager

Newport News, VA · On-site

$13.75 - $17.25/hr

If a Wendy's restaurant was a person, it'd be you: fun, fast, friendly and never out of bacon ... Mad skills in problem solving, customer service and decision making. * Giving and taking direction ...

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Showing results 21-40

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Virginia Beach, VA

It Problem Manager information

See Virginia Beach, VA salary details

$17.8K

$66.4K

$122.7K

How much do it problem manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it problem manager in Virginia Beach, VA is $66,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $80,000.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What job categories do people searching It Problem Manager jobs in Virginia Beach, VA look for?

The top searched job categories for It Problem Manager jobs in Virginia Beach, VA are:

What cities near Virginia Beach, VA are hiring for It Problem Manager jobs?

Cities near Virginia Beach, VA with the most It Problem Manager job openings:

It Problem Manager jobs near you

Manager

Dunkin

Chesapeake, VA • On-site

Full-time

Re-posted 4 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,244 frontline employees who took The Breakroom Quiz

79th of 107 rated fast food restaurants

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.


The Restaurant Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team. If you're a problem solver, with the ability to build a great team and give clear and precise directions time and time again, then apply today!


Benefits of working for a Dunkin' franchisee:

  • Competitive wages
  • Awesome team-oriented environment
  • Lots of potential for growth within the company for those who work hard
  • Arrives on time
  • Great with guests
  • Can foresee problems before they occur
  • A leader and role model for the employees
  • Previous managerial experience strongly preferred
  • Previous fast food/quick service restaurant experience required
  • Top-notch customer service skills
  • Strong verbal and written communication skills
  • Excellent leadership skills
  • Must submit to a background check
Employment Type: FULL_TIME

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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