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It Problem Manager Jobs in Toronto, ON (NOW HIRING)

Scotiabank

Global Systems Operator

Toronto, ON

All incidents must be tracked through the incident/problem management tools and escalated if ... What's in it for you? * Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive ...

Walmart

(CAN) Solution Consultant III

Mississauga, ON · On-site

CA$91K - CA$126K/yr

Experience with vendor management, governance, and IT incident/problem management practices preferred. Leadership Expectations: Respect the Individual: Demonstrates and encourages respect for others ...

Sextant Consulting Group

Project Mgr.

Toronto, ON

Strong problem-solving, communication, and leadership skills. The ability to set goals, measure ... What's In It For You: Make an impact - As an employee-owned firm, your contributions directly shape ...

goeasy

IT Service Delivery Analyst

Mississauga, ON

CA$82K - CA$88K/yr

... it. We've earned prestigious accolades such as  Waterstone Canada's Most Admired Corporate ... Problem Management, and Service Request Management. Reporting into the Manager of IT Service ...

goeasy

IT Service Delivery Analyst

Mississauga, ON · On-site

... for it. We've earned prestigious accolades such as Waterstone Canada's Most Admired Corporate ... Problem Management, and Service Request Management. Reporting into the Manager of IT Service ...

OTI Lumionics Inc.

IT Director

Mississauga, ON

CA$105K - CA$175K/yr

Establish and enforce IT policies, procedures, and documentation standards * Direct IT service management practices (incident, change, and problem management) Security & Risk Management * Lead ...

HireValues

Senior Project Manager

Toronto, ON · On-site

... 5). It is has a $1M budget. Team is an scrum team so agile experience is preferred. PM is ... Strong analytical and problem solving skills, particularly critical thinking, with a strong ...

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It Problem Manager information

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Toronto, ON? For It Problem Manager jobs in Toronto, ON, the most frequently searched job titles are:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Toronto, ON as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Engineer, Application Maintenance & Transformation

Royal Bank of Canada

Toronto, ON • On-site

Full-time

Re-posted 16 days ago

Job description

Job Description

Developing SRE automation and operational improvements/solutions, actively participate in deploying software applications and automation tools, and IT infrastructure. Review, verify, and validate the software code developed for quality and performance. Participate in change Management, Incident and problem Management for the platform and/or any dependent components which the product engineering teams rely on for their work. Provides information on the detailed technical design and development of applications using existing and emerging technology platforms. Applies experience, skills, and practices to perform a variety of assignments.
What will you do?

  • 40% of time will be developing SRE automation and operational improvements/solutions.

  • 40% of time actively participate in deploying various operationally critical financial software applications and automation tools, and IT infrastructure. Review, verify, and validate the software code developed for quality and performance.

  • Participate in change Management, Incident and problem Management for the platform and/or any dependent components which the product engineering teams rely on for their work.

  • 10% of time playing the role of scrum master or Kanban driving the team tasks.

  • 10% attending technical meetings, trainings with cross functional teams, Infrastructure and platform teams, performing POC's for roadmap items.

  • Maintain and improve DevOPS pipelines, frameworks, perform chaos engineering activities

  • Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management.

  • Automate alerts for metrics on performance, cost, vulnerabilities, risk, compliance violations.

  • Build frameworks that test the performance and resiliency of our platform services/tools

  • Build/integrate/administer systems and tools that enable engineering teams to observe their applications in production with autonomy (Dashboards, APMs).

  • Improve processes/runbooks and champion automation of any manual items around support.

  • Service level metric understanding and responsible for consistently meeting service-level agreements (SLAs) for services owned by group.

  • Drive a culture of reliability, and ensuring teams are aligned around common priorities and approaches defined by Senior leadership.

  • Assist Sr. Manager in capacity planning and cost optimization.

  • Drive resolution and stakeholder communication during incidents. The candidate should adapt at prioritizing multiple issues in a high stress environment.

What do you need to succeed?

Must have

  • Bachelor of Computer Science, Electrical or Electronics Engineering or related field or equivalent experience.

  • 6+ years' IT experience in software development and/or maintenance or SRE experience.

  • 3+ years' experience working on JavaSpring bootapplications and rest API development.

  • 2+ years' experience working on relational databases - MS-SQL Server or MySQL, MariaDB and SingleStore or any in-memory distributed databases.

  • Experience working on Containerization platforms such as Docker and container orchestration tools like Kubernetes (OpenShift Kubernetes Service preferred).

  • Must have Experience using centralized logging solutions (Splunk, Elk (preferred), etc.) and active monitoring systems (Catchpoint or Dynatrace etc.)

  • Must have Experience deploying and operating cloud-native applications in a Private cloud (OpenShift) or public cloud (Azure and/or AWS preferred)

  • Experience working on SAP Business Objects Business intelligence applications.

  • Must be Self-starter, self-motivated, resourceful, and driven to work with cross functional teams in large enterprises with complex org structures to meet business timelines on delivery.

  • Solid Git skills with experience working on popular CI tools - Jenkins or UCD

  • Experience working on PagerDuty, Postman, ServiceNow, SonarQube, NexusIQ and vault tools.

Nice to have:

  • Exposure to Snowflake environment and experience setting up data pipelines and ETL processes integrating data from various sources into the Enterprise Datawarehouse's or Snowflake.

  • SnowPro Core Certification and/or Exposure to Datawarehouse's like Informatica.

  • Experience implementing dashboards to help teams visualize logs, instrumentation to ensure optimal performance of the platform services, infrastructure, and deployed applications (preferably Grafana).

  • Experience creating runbooks, processes, and test plans around reliability, performance, etc. of infra/applications

  • Exposure to IBM Mainframe tools and environment.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • A world-class training program in financial services

  • Flexible work/life balance options

  • Opportunities to do challenging work


#Ll-POST

    Job Skills

    Agile Methodology, API Documentation, Apigee API, DevOps, Elk Stack, Grafana, Group Problem Solving, Interpersonal Communication, IT Automation, IT Monitoring, Java APIs, MemSQL, Microsoft SQL Server, Red Hat Ansible, Red Hat OpenStack Platform, Snowflake Data Warehouse, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, Splunk, Structured Query Language (SQL), System Applications

    Additional Job Details

    Address:

    RBC CENTRE, 155 WELLINGTON ST W:TORONTO

    City:

    Toronto

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    TECHNOLOGY AND OPERATIONS

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    2026-05-07

    Application Deadline:

    2026-08-14

    Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

    Our Employment Opportunities

    At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

    RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

    Employment Type: FULL_TIME

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