It Problem Manager Jobs in Gaithersburg, MD (NOW HIRING)

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking an IT Requirements Manager to support this critical customer mission.

The Requirements Manager will facilitate use case identification, requirements gathering, and stakeholder coordination for technology integration initiatives. This role ensures technology insertions align with mission goals, operational priorities, and measurable outcomes while managing stakeholder expectations and communication.

Responsibilities:

- Lead use case identification and prioritization activities with mission stakeholders

- Gather and document requirements for technology integration pilots

- Facilitate stakeholder workshops and coordination meetings

- Translate mission pain points into technology capability requirements

- Develop business cases and value propositions for technology insertions

- Define measurable objectives and success criteria for pilot initiatives

- Coordinate between technical teams and operational stakeholders

- Document operational workflows and identify friction points for automation

- Support governance review processes with business impact analysis

- Develop metrics frameworks for measuring pilot and production outcomes

- Create stakeholder communications and status reports

- Manage requirements traceability throughout integration lifecycle

- Support leadership alignment activities with briefings and documentation

- Facilitate lessons learned and continuous improvement processes

- Ensure pilot scope discipline and clear exit/transition decisions

Required Skills:

- U.S. Citizenship

- Active Secret clearance; TS/SCI preferred

- Ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD) Suitability

- 5+ years of experience as a business analyst or requirements analyst

- Strong requirements gathering and documentation skills

- Experience with use case development and user story creation

- Knowledge of business process analysis and improvement methodologies

- Excellent facilitation and stakeholder management skills

- Experience with project coordination and tracking

- Strong analytical and problem-solving abilities

- Proficiency with business analysis tools and techniques

- Excellent written and verbal communication skills

Desired Skills:

- Experience supporting federal cybersecurity programs

- Background in technology assessment or capability evaluation

- Knowledge of cybersecurity operations and mission environments

- Experience with agile requirements management

- Familiarity with cost-benefit analysis and ROI calculations

- Experience developing metrics and performance measurement frameworks

- Understanding of federal governance and decision-making processes

Required Education:

BS in Business Administration, Information Systems,or related degree; or HS Diploma and 7+ years of directly relevant experience
Desired Certifications:

- DoD 8140 IAT Level II

- ITIL, CBAP, PMI-PBA

- SaFE

Syndeo: ESS-3616, ESS-3617, ESS-3618

Salary & Benefits

Nightwingoffers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.

Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.