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It Problem Manager Jobs in Gaithersburg, MD (NOW HIRING)

Forbright Bank

IT Administrative Assistant

Chevy Chase, MD · On-site

$61K - $67K/yr

JOB SUMMARY: The IT Administrative Assistant is responsible for supporting the maintenance and ... Outstanding problem-solving and time management skills * Self-motivated, self-directed, and results ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

System One Holdings, LLC

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... problem-solving skills • Effective skill interacting tactfully and effectively in difficult ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... problem-solving skills • Effective skill interacting tactfully and effectively in difficult ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

Castalia Systems

IT Requirements Manager

Washington, DC

$115K - $125K/yr

The IT Requirements Manager will facilitate use case identification, requirements gathering, and ... Strong analytical and problem-solving abilities * Proficiency with business analysis tools and ...

Castalia Systems

IT Requirements Manager

Arlington, VA

$115K - $125K/yr

The IT Requirements Manager will facilitate use case identification, requirements gathering, and ... Strong analytical and problem-solving abilities * Proficiency with business analysis tools and ...

BCMC

IT Requirements Manager

Arlington, VA · On-site

$109K - $134K/yr

We are seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

BCMC

IT Requirements Manager

Arlington, VA · On-site

$109K - $134K/yr

We are seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

Nightwing

IT Requirements Manager

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

Nwis

IT Requirements Manager

Arlington, VA

$77K - $163K/yr

Nightwing is seeking an IT Requirements Manager to support this critical customer mission. The ... problem-solving abilities - Proficiency with business analysis tools and techniques - Excellent ...

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Showing results 1-20

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Gaithersburg, MD

It Problem Manager information

See Gaithersburg, MD salary details

$21.6K

$80.7K

$149.1K

How much do it problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it problem manager in Gaithersburg, MD is $80,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $97,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Gaithersburg, MD? For It Problem Manager jobs in Gaithersburg, MD, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Gaithersburg, MD look for? The top searched job categories for It Problem Manager jobs in Gaithersburg, MD are:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Gaithersburg, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $80,729 per year, or $38.8 per hour.

Network Problem Management Quality Assurance Lead

CACI International Inc

Sterling, VA • On-site

Full-time

Re-posted 14 days ago

Job description

Job Summary:
CACI International Inc is seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of their network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.
Responsibilities:
• Lead the development and implementation of ITIL-based problem management strategies and processes for network operations
• Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement
• Develop and implement quality assurance processes for network problem management
• Analyze problem management metrics and KPIs to identify areas for improvement
• Ensure proper documentation and categorization of network problems
• Collaborate with network engineering teams to conduct root cause analysis, implement preventive measures, and reduce recurring issues
• Develop and maintain quality standards for problem management processes
• Provide training and guidance on ITIL problem management best practices
• Create and present reports on problem management performance to stakeholders
• Drive continuous improvement initiatives within the problem management function
• Lead a team of problem management analysts, providing guidance, mentorship, and performance evaluations
• Coordinate with other ITSM process owners to integrate problem management with incident, problem, and change management processes.
• Drive continuous improvement initiatives
• Report on problem management performance to senior management and stakeholders
• Develop and deliver training programs on ITIL problem management best practices
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 10+ years of experience in network operations, quality assurance, or related roles
• TS/SCI with Poly required
• Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
• ITIL certification in Problem Management
• Strong knowledge of network technologies and protocols
• Experience with quality assurance methodologies and auditing processes
• Excellent analytical and problem-solving skills
• Strong leadership and team collaboration abilities
• Outstanding communication and reporting skills
• Proficiency in ITSM tools and data analysis software
Preferred:
• Knowledge of other IT frameworks like COBIT or ISO/IEC 20000
Company:
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. Founded in 1962, the company is headquartered in Arlington, USA, with a team of 10001+ employees. The company is currently Late Stage.

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