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It Problem Manager Jobs in Maryland (NOW HIRING)

It takes great people to achieve greatness. People with a sense of purpose and integrity. People ... Oversees MSP execution of problem management, performance and capacity management, incident ...

Senior Information Technology Manager

Aberdeen, MD · On-site

$140K - $141K/yr

Ability to evaluate IT products for compatibility, expandability, and supportability * Familiarity with IT service management practices, incident and problem management, and change control * Strong ...

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It Problem Manager information

See Maryland salary details

$19.4K

$72.5K

$133.9K

How much do it problem manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for it problem manager in Maryland is $72,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $87,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Maryland? For It Problem Manager jobs in Maryland, the most frequently searched job titles are:
What cities in Maryland are hiring for It Problem Manager jobs? Cities in Maryland with the most It Problem Manager job openings:
Infographic showing various It Problem Manager job openings in Maryland as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,517 per year, or $34.9 per hour.
Warehouse Inventory Clerk Problem Solver

Warehouse Inventory Clerk Problem Solver

Ryder

Port Deposit, MD

$32.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago


Ryder rating

7.2

Company rating: 7.2 out of 10

Based on 512 frontline employees who took The Breakroom Quiz

185th of 358 rated logistics


Job description

Position Description

Ryder is hiring a Inventory Clerk/Problem Solver in Port Deposit, Maryland - offering weekly pay, excellent benefits, and a career you can feel good about.

Warehouse Inventory Clerk / Driver Positions Pay Weekly

  • Hourly Pay $21.50 per hour
  • Overtime Pay $32.25 per hour
  • Additional Pay: $1.00 per hour when working third shift
  • Schedule: Third Shift Thursdsay-Saturday 6:00 pm - 6:00 am, every other Wednesday 6:00 pm - 6:00 am

Click here to see and hear it from a Ryder Supply Chain Employee:

https://RyderCareers.Video/99-WHSwBenefits

Ryder Warehouse Associates work in clean, organized, and well-run facilities to provide the safest supply chain environment

  • Products Being Handled: Retail Items
  • Equipment: Cherry Pickers, Order Pickers, Pallet Jacks, Forklifts, etc

Various warehouse fulfillment specialist roles at Ryder support distribution across the US. 

Apply Here with Ryder Today

Spots are filling fast - click apply now to secure your spot.

We have all benefits other Warehouse Distribution Facilities offer WITHOUT the WAIT!

  • Warehouse Positions Pay Each Week
  • Paid Training and support to take your next step
  • Medical, Dental, Vision, 401 K etc. Start at 30 Days
  • Paid Time Off
  • 401 K offers a company match
  • HIGH VALUED Stock at 15 % Employee Discount
  • Employee Discounts that save you money on Tools, Cars, Hotels, Electronics/Appliances, Cell Phones, Travel, and muchmore
  • Safety Gear PROVIDED
  • Caring Leadership prioritizing safety - every shift, every role.
  • Focus on continuous improvement designed for success

Your drive. Your career. Start driving your future with Ryder today. Click Here to See All Ryder Careers: https://jobs.ryder.com/jobs/

At Ryder, you will be part of a team-first culture built on respect when joining a community of proud women and men in Supply Chain, including many Military Reservists and Veterans.

EEO/AA/Female/Minority/Disabled/Veteran

Requirements
  • High school diploma or equivalent perferred
  • One (1) year or more previous warehouse experience preferred
  • One (1) year or more experience operating forklift equipment preferred
  • One (1) year or more Microsoft Office (Excel, Outlook, PowerPoint, Word, etc.) preferred
  • Depending on location may be required to be equipment certified
  • Ability to recognize and read location, date and product codes
  • Strong verbal and written communication skills
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Ability to work independently and as a member of a team
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detail oriented with excellent follow up practices

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Responsibilities
  • Conduct cycle counts and inventory audits.
  • Conduct audits of inbound and outbound shipments.
  • Participate in physical inventories as necessary.
  • Provide floor support to Operation Supervisors and hourly associates regarding inventory issues.
  • Resolve inventory discrepancies as needed.
  • Maintain Good Manufacturing Practices (GMPs) with emphasis on safety.
  • Ensure inventory accuracy to meet client demands
  • Performs other duties as assigned.

 Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Employment Type: OTHER

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