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It Operations Support Manager Jobs in Virginia (NOW HIRING)

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day ... Key Responsibilities Internal IT Operations * Provide responsive, customer-focused IT support to ...

Showing results 41-60

It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

What cities in Virginia are hiring for It Operations Support Manager jobs?

Cities in Virginia with the most It Operations Support Manager job openings:

Infographic showing various It Operations Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Operations Manager with Security Clearance

Chantilly, VA • On-site

Other

Medical, Retirement, PTO

Re-posted 26 days ago


Job description

Job Title: IT Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: CACI is seeking a Systems Architect - IT (Technical Lead) in the Chantilly, VA area. The Systems Architect functions as a top technical expert supporting enterprise technical infrastructure and leads all architecture-related technical processes for the program. A qualified candidate will serve as the primary technical authority for system architecture design and integration, working to define and implement IT system architectures for multiple platforms, operating systems, and applications across a large-scale distributed enterprise. As a recognized master in the technical discipline, this individual contributor will implement strategic goals and establish operational plans for the technical area. This role is for an individual contributor at SME level who serves as a recognized master in the technical discipline not a people manager. The focus is on technical architecture leadership, design authority, and strategic implementation rather than direct team management. Responsibilities: * Function as the top technical expert for enterprise IT system architecture supporting operational service delivery * Design and define IT system architecture for integration of multiple platforms, operating systems, and applications across the enterprise, with emphasis on AWS Cloud Services (C2S/C2E) * Analyze system needs, system development, systems process analysis, design, and re-engineering to solve business problems with technology * Determine systems specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security * Coordinate design of subsystems and integration of total system across the large-scale, distributed enterprise IT environment (>10,000 users) * Identify, analyze, and resolve program support deficiencies in operational services * Develop and document the framework for integration and implementation for changes to technical standards in accordance with service level agreements * Assist in the development and management of an architecture governance process * Provide technical leadership and guidance to operations teams, removing technical obstacles to superior performance * Maintain knowledge of emerging technologies and integrate best practices that will have impact on functional results * Communicate with executive leadership regarding technical architecture strategy and implementation * Foster collaborative communication with all internal and external technical partners including operations centers and the enterprise service center Qualifications: Required: * Active/current TS/SCI with Polygraph is required. * Bachelor's degree, or higher, in Computer Science, Engineering, or IT-related discipline * 10+ years of demonstrated experience as a technical expert in enterprise IT architecture and systems design * 8+ years of current experience designing and implementing architectures for large-scale enterprise IT environments (>10,000 users) * Demonstrated experience in systems architecture supporting enterprise operations, including minimum of five years working with IT operations centers * Demonstrated and current experience designing IT system architectures utilizing AWS Cloud Services, with emphasis on C2S/C2E experience * Proven ability to implement strategic goals and establish operational plans for technical areas * Experience developing innovative technical solutions through research and integration of best practices Desired: * Demonstrated experience in enterprise IT architecture with emphasis on IC managed services * AWS Certified Solutions Architect Professional certification is a plus * Experience providing technical leadership and direction to technical teams in operational environments - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $131,800 - $290,000 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.