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It Operations Support Manager Jobs in Virginia (NOW HIRING)

SteerBridge

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

This role oversees systems administration, cloud operations, endpoint management, and user support ... Manage daily IT operations across enterprise and regulated environments, ensuring system ...

SteerBridge

IT Operations Manager

Vienna, VA

$120K - $140K/yr

This role oversees systems administration, cloud operations, endpoint management, and user support ... Manage daily IT operations across enterprise and regulated environments, ensuring system ...

Steerbridge

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

This role oversees systems administration, cloud operations, endpoint management, and user support ... Manage daily IT operations across enterprise and regulated environments, ensuring system ...

SteerBridge

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

This role oversees systems administration, cloud operations, endpoint management, and user support ... Manage daily IT operations across enterprise and regulated environments, ensuring system ...

SteerBridge, Inc.

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

This role oversees systems administration, cloud operations, endpoint management, and user support ... Manage daily IT operations across enterprise and regulated environments, ensuring system ...

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team ... Join a well-established technology solutions provider supporting complex IT environments across ...

CACI

IT Operations Manager

Chantilly, VA

Job Title: IT Operations Manager Job Category: Information Technology Time Type: Full time Minimum ... The Systems Architect functions as a top technical expert supporting enterprise technical ...

CACI

IT Operations Manager

Chantilly, VA · On-site

Job Title: IT Operations Manager Job Category: Information Technology Time Type: Full time Minimum ... The Systems Architect functions as a top technical expert supporting enterprise technical ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

ManTech

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

Solid working knowledge of information technology, project management and operations management is ... For our shareholders, Tuvli provides support and employment opportunities and contributes to the ...

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

This position directs second-tier support for end-user hardware, software, applications, servers ... information technology operations, configuration management, change management, systems ...

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

This position directs second-tier support for end-user hardware, software, applications, servers ... information technology operations, configuration management, change management, systems ...

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All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Virginia

It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

What cities in Virginia are hiring for It Operations Support Manager jobs?

Cities in Virginia with the most It Operations Support Manager job openings:

Infographic showing various It Operations Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Operations Manager

Vienna, VA • On-site

SteerBridge
See more jobs at SteerBridgeexternal

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

SteerBridge is a modern technology company delivering innovative, missionfocused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercialgrade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people-especially the veterans whose leadership, problemsolving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

We are seeking an experienced and hands-on IT Operations Manager to lead the day-to-day operation, reliability, and security of our IT infrastructure across multiple environments. This role oversees systems administration, cloud operations, endpoint management, and user support while ensuring our infrastructure remains compliant with federal cybersecurity requirements, including NIST SP 800-171 and CMMC. The ideal candidate combines strong technical depth with the ability to manage priorities, mentor staff, and partner with security, compliance, and leadership stakeholders to keep operations running smoothly and audit-ready.

Key Responsibilities

  • Manage daily IT operations across enterprise and regulated environments, ensuring system availability, performance, and reliability.
  • Administer and maintain cloud infrastructure, including Microsoft 365 GCC High and AWS GovCloud, along with associated identity, security, and productivity services.
  • Oversee endpoint management, patching, and vulnerability remediation in support of RA-5, SI-2, and related security controls.
  • Lead incident response coordination for operational issues, driving root cause analysis and preventive improvements.
  • Ensure IT operations align with CMMC Level 2 / NIST SP 800-171 requirements, maintaining evidence artifacts and supporting audit and assessment activities.
  • Partner with Security Operations, GRC, and leadership to implement and document policies, procedures, and standard operating procedures.
  • Manage user provisioning, access reviews, and offboarding in accordance with least-privilege and separation-of-duties principles.
  • Oversee IT asset inventory, hardware/software lifecycle, and licensing optimization.
  • Supervise, mentor, and develop IT operations and help desk staff, setting priorities and service standards.
  • Manage vendor and service-provider relationships, including procurement, renewals, and support escalations.
  • Monitor operational KPIs and report on system health, service levels, and improvement initiatives to leadership.
  • Take on additional tasks and responsibilities as assigned based on business needs.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field (equivalent experience considered).
  • Experience managing IT operations, infrastructure, or systems administration, including staff or team leadership.
  • Hands-on experience administering Microsoft 365 and Azure/Entra ID environments; experience with cloud infrastructure administration.
  • Strong understanding of endpoint management, patching, identity and access management, and IT security best practices.
  • Familiarity with NIST SP 800-171, CMMC, or similar compliance frameworks.
  • Strong problem-solving, organizational, and prioritization skills in a fast-paced environment.
  • Excellent communication skills and the ability to work across technical and non-technical stakeholders.
  • Ability to meet eligibility requirements to access controlled/regulated environments.

Preferred Qualifications

  • Experience with GCC High, AWS GovCloud, or other government/regulated cloud environments.
  • Relevant certifications such as CompTIA A+, CompTIA Security+, Microsoft (AZ-104/SC-300), AWS, or ITIL.
  • Experience with vulnerability management, SIEM/EDR platforms, or endpoint security tooling.
  • Experience supporting audits, assessments, or evidence collection for compliance programs.
  • Familiarity with scripting or automation (PowerShell, Python) to streamline operations.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays
$120,000 - $140,000 a year
A salary is commensurate with experience and qualifications.   
SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
If you would like information about how your application is processed, please contact us.
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