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It Operations Support Manager Jobs in Minnesota (NOW HIRING)

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

... day operational IT support at the customer location. The engineer will ensure the smooth ... Support Active Directory user management. * Install, configure, and troubleshoot Windows operating ...

DivIHN Integration Inc

R&D IT Site Lead

Plymouth, MN · On-site

You will manage a team of FTEs/Partners and be responsible for ensuring the operations of our IT infrastructure, labs, and systems to support the research and development activities of the ...

Robert Half

IT Manager

Minneapolis, MN · On-site

$95K - $110K/yr

We are seeking an experienced IT Manager to serve as the company's sole IT resource , providing end ... Support core business and operational platforms used across production and office functions ...

Kids for the Future

IT Manager

Golden Valley, MN · On-site

$101K - $131K/yr

Provide leadership for day-to-day IT operations, including networking, cloud platforms, infrastructure, end-user support, and service management. * Ensure high availability, performance, and ...

Socket.dev

IT Manager

Golden Valley, MN · On-site

$130K - $165K/yr

Information Technology Position Summary The IT Manager provides a mix of hands‑on and ... and support strategic company direction. * Operations and Leadership: Budget development and ...

Proctor & Gamble

Site Digital IT Manager Internship

Andover, MN · On-site

$15.50 - $20.75/hr

Foundational knowledge of network operations or application management. * IT Security Awareness: Understanding of cybersecurity standards and the ability to support P&G's cybersecurity initiatives to ...

RJM CONSTRUCTION

IT Manager

Golden Valley, MN · On-site

$98K - $120K/yr

The IT Manager provides a mix of hands-on and organizational leadership for all information systems ... support strategic company direction.Operations and LeadershipBudget development and evaluation ...

RJM CONSTRUCTION LLC

IT Manager

Golden Valley, MN

$99K - $121K/yr

The IT Manager provides a mix of hands-on and organizational leadership for all information systems ... and support strategic company direction. Operations and Leadership * Budget development and ...

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All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Minnesota

It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

What cities in Minnesota are hiring for It Operations Support Manager jobs?

Cities in Minnesota with the most It Operations Support Manager job openings:

IT Client Support Specialist

Minneapolis, MN • On-site

AWT Labels & Packaging
Printing and Printing Services • 51 - 200 employees
Learn more about AWT Labels & Packagingexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description
AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com
AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off.
AWT has the following position open in our Minneapolis, MN location:
The schedule for this position is M-F, Hours are - 8am - 5pm. Additional days and hours may be necessary due to production requirements.
Required Job Duties
The IT Client Support Technician role will serve as a member of the overall AWT IT organization, focused primarily on supporting production and front office client technologies and equipment throughout the enterprise. This role will be an entry-level contributor with growth opportunities across AWT IT. This position will be on-site in the Minneapolis facility, and be primarily tasked with performing PC deployment operations such as OS and application installation and configuration, preparing devices for shipment to end users, and assisting employees with the initial setup and login to newly deployed PCs. While the role will prioritize the execution of client deployment tasks, the role will also participate in general support and projects for all AWT locations.
Responsibilities:
  • Support core IT infrastructure through PC builds and configurations
  • Unpack new hardware, and prepare configured hardware for shipment
  • Physically deploy client hardware to end users
  • Assist end users with new PC logins, use, and configuration
  • Provide general IT service desk functions and end user support
  • Assist in projects and efforts driven by AWT leadership
  • Contribute ideas and recommendations to IT leadership within overall AWT IT
  • Take work direction from IT infrastructure leadership and Senior IT peers.
  • Work within applicable AWT IT and Security policies.
  • Assist in general IT troubleshooting as needed.
Requirements
Who does the IT Client Support Technician work with?
The IT Client Support Technician will work with AWT IT peers & leadership, local business leadership, and users within the AWT facilities. This role will take primary work direction from the IT Support Manager.
Qualifications and Education Requirements
  • 1-3+ years IT support experience
  • Team focused and self-motivated
  • Proficient in end-user computer technologies
  • Experience with Windows OS, Microsoft 365, and other common technologies
  • Experience configuring and administering Microsoft Intune and Autopilot a plus
  • Strong in ideation and problem solving
  • Aptitude to learn, grow and stay current with technology evolution
  • Level 1-2 hands-on experience supporting LAN/WLAN technologies
Preferred Skills
  • Windows 11
  • Microsoft 365
  • Microsoft OneDrive
  • Microsoft Intune
  • Microsoft Autopilot

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