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It Operations Support Manager Jobs in Florida (NOW HIRING)

Revel Staffing

IT Manager

Fort Myers, FL · On-site

$88K - $108K/yr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

Revel Staffing

IT Manager

Fort Myers, FL · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

Stoke Space

IT Operations Engineer

Cape Canaveral, FL · On-site

Support and maintain computers, phones, printers, peripherals, conference rooms, and other ... Monitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems ...

CACI

IT Operations Analyst

Cape Canaveral, FL · On-site

$46K - $95K/yr

Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type ... Background supporting incident management, service restoration, and operational communications ...

Stoke Space

IT Operations Engineer

Cape Canaveral, FL · On-site

Support operational readiness by ensuring critical IT systems, user workstations, printers ... Monitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems ...

MHI

IT Operations Engineer

Lake Mary, FL · On-site

We value problem solvers, prioritize collaboration, and support each other in an inclusive culture ... • Partner with PMO and IT Applications to execute legacy solution uplift throughout the ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

This role manages endpoint lifecycle operations, technical support processes, IT service delivery, and team performance while maintaining high service standards and collaborating with stakeholders to ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

This role manages endpoint lifecycle operations, technical support processes, IT service delivery, and team performance while maintaining high service standards and collaborating with stakeholders to ...

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ...

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All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Florida

It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

What cities in Florida are hiring for It Operations Support Manager jobs?

Cities in Florida with the most It Operations Support Manager job openings:

IT Manager

Fort Myers, FL • On-site

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

$88K - $108K/yr

Other

Re-posted 18 days ago

Job description

IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.

Key Responsibilities
  • Manage IT help desk operations and support ticketing system
  • Oversee hardware, software, systems, and user-support processes
  • Support network, infrastructure, and endpoint performance
  • Troubleshoot technical issues across departments
  • Maintain IT documentation, system logs, and support procedures
  • Coordinate with vendors for system updates, support, and technology services
  • Track IT performance metrics, service levels, and recurring support issues
  • Improve user experience through timely, professional technical support
  • Identify opportunities to streamline IT workflows and reduce manual workload
  • Maintain confidentiality and comply with healthcare privacy and security standards
  • Perform additional IT-related duties as assigned
AI & Automation Responsibilities
  • Implement or support AI-powered help desk and ticket-routing systems
  • Automate repetitive IT support tasks where appropriate
  • Use AI tools for diagnostics, documentation, reporting, and system monitoring
  • Continuously evaluate opportunities to improve IT efficiency through automation
  • Support responsible use of AI tools in alignment with privacy, security, and organizational policies
Qualifications
  • 2+ years of IT support, systems administration, or related technical experience
  • Experience managing help desk or technical support environments
  • Knowledge of networking, systems administration, endpoint support, and troubleshooting
  • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
  • Ability to automate repetitive IT support processes
  • Strong documentation, organization, and communication skills
  • Ability to work effectively in a fast-paced, on-site healthcare environment
  • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
  • HIPAA training/certification required
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