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It Operations Support Manager Jobs in Florida (NOW HIRING)

CarbonCREI

IT Operations Manager

Miami, FL · On-site

We are looking for an IT Operations Manager who will support both organizations and take ownership of the systems, accounts, hardware, and day-to-day technology our teams rely on to do their jobs.

NCCER

IT Operations Manager

Alachua, FL · On-site

Description The IT Operations Manager leads day-to-day IT operations and employee technology support across a mixed Windows and Apple (macOS) environment. The role ensures that systems, networks ...

Sodexo Live!

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new ...

Sodexo

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new ...

Sodexo

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new ...

Jj

Operations Support Manager

Jacksonville, FL · On-site

... Technology (MSAT), Plant Operations, Quality Standards, Resource Management, Sustainability, Team Management, Technologically Savvy, Validation Master Plans, Value Stream Mapping (VSM)

Exxact Express

IT Operations Specialist

Lakeland, FL · On-site

Title: IT Operations Specialist Type: Full time, Salaried **This is an onsite role in Lakeland ... Management Systems (TMS), and support various technological initiatives across the organization.

Chewy

IT Site Support Manager II

Ocala, FL · On-site

Chewy is looking for an IT Site Support Manager II to join our MCO1 Fulfillment center team and ... The ideal candidate will provide IT operational oversight at the MCO1 Chewy Fulfillment Center ...

Chewy

IT Site Support Manager II

Ocala, FL · On-site

Chewy is looking for an IT Site Support Manager II to join our MCO1 Fulfillment center team and ... The ideal candidate will provide IT operational oversight at the MCO1 Chewy Fulfillment Center ...

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All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Florida

It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

What cities in Florida are hiring for It Operations Support Manager jobs?

Cities in Florida with the most It Operations Support Manager job openings:

Technology Operations Analyst - IT Operations & Support

Davie, FL • On-site

180 Seminole Hard Rock Support Services
See more jobs at 180 Seminole Hard Rock Support Servicesexternal

Full-time

Posted 29 days ago

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming, Hard Rock International and their subsidiaries and/or franchisees.  The ideal candidate must possess excellent verbal and written communication skills (must be able to articulate technical information at the end user level), excellent telephone skills, strong problem solving skills, detail oriented and the ability to work independently with little supervision. Individual will be responsible to monitor systems and respond to system alerts, answer calls received at the Service Desk and address emails received into the operational mailbox. The analyst will be responsible for installing software on computers and troubleshooting application and network issues in a multi domain Active Directory environemnt across a global WAN.

The IT Operations Analyst I will be responsible for creating system and application accounts. When system outages occur the analyst will send emails reporting system outages and/or updates, update the notes in the ticket and escalate cases according to established guidelines.

Operations Center and Service Desk responsibilities:

  • Answer phone calls coming into the IT Operations Center. Provide level I / II support and achieve a first call resolution rate greater than or equal to 70%.
  • Logging calls into the Service Now IT Service Management ticketing system.
  • Communicate status of requests to customers, as needed.
  • Log and dispatch incidents and support requests.
  • Ticket administration: Monitor and process tickets from the ticketing system and e-mail queue.
  • Monitors, interpret and address system events displayed in the NOC.
  • Create and maintain active directory and other application accounts.
  • Maintain departmental knowledge base and contribute to current documents.
  • Escalate incidents to senior technicians and management as required.
  • Open requests for service with 3rd party service providers.
  • Communicate major incident to impacted parties and send outage alerts.
  • Operate and exercise procedures according to established operational policies and procedures.

Job Requirements:

  • A minimum of two years of experience in the IT industry required with experience in the technology field for hotels or gaming resorts preferred.
  • Must be available to work different shifts that will include nights and weekends.
  • Two or more years of professional experience in pc/server/network architecture and operations.
  • Proficient in the support of Windows7 and Windows 10 operating systems.
  • Proficient in the support of Office 2016 and Office 365.
  • Two or more years of professional experience with Gaming systems, POS, Hotel PMS, ERP and audio video systems.
  • A bachelor’s degree in computer science, or equivalent related technical experience preferred.
  • A+, N+ or MCP certifications preferred.
  • ITIL certified preferred.