It Operations Manager Jobs in Milwaukee, WI (NOW HIRING)

PKWARE is seeking a strategic and hands-on Manager of Security Operations & Information Systems to lead the company's cybersecurity operations, enterprise IT infrastructure, and security engineering functions. This leader will be responsible for protecting PKWARE's corporate environment, cloud platforms, customer-facing systems, and information assets while ensuring a secure, reliable, and scalable technology environment that supports business growth.

The ideal candidate is equally comfortable discussing cyber risk with executive leadership, directing incident response activities, leading security operations and governance initiatives, and managing enterprise IT systems and teams.

As a member of the technology leadership team, this role will drive cyber resilience, operational excellence, compliance readiness, and continuous improvement across PKWARE's global technology environment.

• Maintain and execute PKWARE's Security Operations strategy and roadmap. Lead SOC activities, threat detection, vulnerability management, endpoint protection, and incident response. Direct cybersecurity response efforts, conduct post-incident reviews, and define security metrics.

• Partner with Legal and Engineering teams in completing customer and vendor assessments. Support SOC 2 initiatives, risk assessments and mitigation strategies.

• Lead enterprise IT operations including infrastructure, cloud environments, identity and access management, end-user computing, collaboration platforms, and network management. Ensure reliability, disaster recovery, and service delivery.

• Secure cloud and SaaS platforms. Partner with DevOps and Engineering on secure architecture, identity governance, automation, monitoring, and Zero Trust initiatives.

• Build, mentor, and manage high-performing Security Operations and IT teams. Oversee budgets, vendors, succession planning, and professional development.

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of progressive cybersecurity, information security, or IT leadership experience.
• 5+ years of experience managing technical teams, including security operations, infrastructure, or enterprise IT functions.
• Hands-on experience with incident response, threat detection, vulnerability management, SIEM, EDR/XDR, IAM, network security, and cloud security.
• Experience with Microsoft 365, Azure security, identity management, and cloud security operations.
• Strong understanding of enterprise infrastructure, cloud platforms, SaaS environments, and business-critical IT systems.
• Experience supporting risk management, compliance readiness, customer security assessments, and executive-level security communications.
• Ability to translate technical security risks into business impact and actionable recommendations for senior leadership.

This is a hybrid role based in Milwaukee, WI. Candidates must be located in the Milwaukee area and able to work regularly from our Milwaukee office.

• CISSP, CISM, GIAC, CCSP, CRISC, or similar professional certification.
• Experience working in SaaS organizations or technology companies with customer-facing security requirements.
• Familiarity with DevSecOps practices and secure software development environments.
• Experience supporting SOC 2, ISO 27001, or similar security and compliance frameworks.
• Experience leading or collaborating with distributed or global teams.

PKWARE is located in Milwaukee, WI, and offers competitive benefits and compensation package.

PKWARE offers the only data discovery and protection solution that locates and secures sensitive data to minimize organizational risks and costs, regardless of device or environment. Our ultra-efficient, scalable software is simple to use on a broad range of data types and repositories, enabling precise, automated visibility and control of personal data, even in the fastest-moving, most complex IT environments. With more than 1,200 customers, including many of the world’s largest financial institutions, retailers, healthcare organizations, and government agencies, PKWARE continues to innovate as an award-winning global leader in data discovery, security, and compliance. To learn more, visit PKWARE.com.

PKWARE provides equal employment opportunity for all employees and applicants for employment without regard to race, sex, color, religion, national origin, ancestry, disability, marital status, veteran status, membership in the national guard, state defense force or any reserve component of the federal or state military forces, age, non-relevant arrest or conviction record, use or nonuse of lawful products off the company's premises during non-working hours, or other characteristic protected by law.