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It Operations Assistant Jobs in Alabama (NOW HIRING)

Protective

IT Operations Technician

Birmingham, AL · On-site

Monitors internal and external websites utilizing available monitoring resources * IT Operations ... Actively assist in the creation of new techniques, technologies and ideas that will enable more ...

Quadrus Corporation

IT Intern

Huntsville, AL · On-site

$14 - $18.75/hr

The successful candidate will support daily IT operations, assist with technical troubleshooting, and contribute to infrastructure projects that enhance organizational efficiency. Job Duties:

New

Quadrus Corporation

IT Intern

Huntsville, AL · On-site

$14 - $18.75/hr

The successful candidate will support daily IT operations, assist with technical troubleshooting, and contribute to infrastructure projects that enhance organizational efficiency. Job Duties:

Quadrus Corporation

IT Intern

Huntsville, AL · On-site

$14 - $18.75/hr

The successful candidate will support daily IT operations, assist with technical troubleshooting, and contribute to infrastructure projects that enhance organizational efficiency. Job Duties:

Lear Corporation

IT Supervisor - Plant

Ashford, AL · On-site

$86K - $105K/yr

This role sits at the intersection of IT, operations, and regional teams, and is essential to keeping the plant running safely, efficiently, and in line with Lear values and governance standards.

ITW Automotive

IT Support Lead

Decatur, AL · On-site

$17.75 - $24.25/hr

The IT Support Lead is responsible for onsite IT operations and end-user support for a ... Support account provisioning, password resets, MFA enrollment, and user access management. * Assist ...

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It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Alabama?

The most popular types of It Operations jobs in Alabama are:

What are popular job titles related to It Operations Assistant jobs in Alabama?

For It Operations Assistant jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in Alabama look for?

The top searched job categories for It Operations Assistant jobs in Alabama are:

It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IT Operations Technician

Protective

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Protective Life rating

8.4

Company rating: 8.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

124th of 315 rated insurance

Job description

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

This position is part of a team responsible for providing 7x24x365 support in diagnosing operational issues with applications, operating systems and hardware, leveraging industry standard tools and techniques to identify solutions to technology-related issues in Protective Life Corporation's Data Center Operations.

Responsibilities:

    • Distributed System/Network/Environmental/Mainframe Monitoring 

    • Ensures mainframe and distributed system availability and production scheduling.

    • Monitors mainframe and AS400 operations using TSO, OMEGAMON, TMON, and mainframe consoles.

    • Monitors servers and applications utilizing WhatsUp Gold and available resources. 

    • Monitors network infrastructure using SolarWinds and available resources. 

    • Monitors facility environmental systems using Environet and available resources.

    • Monitors business-critical APIs utilizing the available monitoring resources.

    • Monitors internal and external websites utilizing available monitoring resources

    • IT Operations Support

    • Executes manual cycles and jobs using IBM z/OS mainframe and AS400 to ensure timely service level agreements (SLA) in support of corporate business operations.

    • Executes daily checklist tasks to ensure operational efficiency and effectiveness to meet business SLAs.

    • Provides Control-M support to application development and other IT operations teams, as required (i.e., manipulating errored jobs, holding and releasing jobs for delayed cycles, etc.)

    • Accomplish daily turnover and status reports, as required.

    • Identify, report, coordinate, and document system abnormalities. 

    • Responsible for assisting the Technical Support Center telephone support, as needed.

    • Customer Support and Communication

    • Utilizes on-call calendars and established procedures to escalate events appropriately.

    • Formats and transmits vetted communication for Informational, Maintenance, and Emergency Events.

    • Promptly and professionally receives and responds to customer requests and ensures timely follow-up. 

    • Escalation and communication of issues, events, and outages within the guidelines of DCO procedures. 

    • IT Operations Management

    • Reviews ITOM platform discovery and mapping scans to correct and validate any identified discrepancies.

    • Reviews ITOM event management alerts for completeness and correctness to minimize event noise.

    • Collaborates with IT owners and the ITOM platform owner, as needed, to resolve any issues.

    • Information Technology Serivce Management (Incident/Problem/Change Management)

    • Uses incident management software to log, document and close customer requests, as required.

    • Uses problem management software to create, document, and complete problems, as required.

    • Uses change management software to create, document, and complete changes, as required.  

    • Responds to operator alerts, messages, notifications and other error indicators from monitoring systems. Completes triage in-line with Incident Resolution Documents, procedures, and operating instructions.

    • Accurately documents, escalates, and makes notification to on-call teams to expedite event remediation.  Provide technical point of escalation for production systems, application and technical issues, equipment failures and environmental conditions to the appropriate team to ensure timely resolution.  

    • Works to resolve routine Data Center Operations equipment problems or issues.

    • Reviews scheduled DCO changes for potential impact to customers.   

    • Attends weekly change management meeting to participate in review of upcoming changes. 

    • Disaster Recovery

    • Participates in Disaster Recovery activities as required.

    • Acts as a liaison between Technical Services, Production Control, and other Information Technology teams to resolve issues.

    • Performs backup operations, as required.

    • Continuous Process Improvement

    • Works with DCO management to ensure that processes and services are continuously monitored for quality, cost-effectiveness and efficiency. 

    • Proactively seeks to identify opportunities for process workflow improvements and operational efficiencies and provides recommendations for implementing changes. 

    • Actively assist in the creation of new techniques, technologies and ideas that will enable more proactive resolutions to issues and potential issues.

    • Assist in developing, documenting, testing and the implementing of processes and procedures.

    • Engages in process and quality improvement activities. 

    • Provides process improvement recommendations to team leads and managers. 

    • Training/Administration

    • Complete all assigned training prior to required completion dates. 

    • Attend all Information Systems, Corporate and OJT training as assigned by management.

    • Strives to achieve a high degree of position qualification by continually increasing knowledge and skills in-line with improvements and changes to the enterprise IT environment, tools, and processes.  

Work Experience, Education, Certification / Training Required:
 

  • Ability to work various hours, shifts, holidays and overtime as required.

  • Minimum of 1-3 years of technical school training or equivalent work experience in a related field is required. Technical certifications (e.g., CompTIA A+, Network+) or relevant coursework is a plus.  

  • Minimum of 1-3 years of professional, technical, and customer support experience in a corporate environment is required. 

  • Prior ServiceNow, Mainframe and/or Control-M experience is a plus.

  • Basic familiarity with Microsoft Windows operating systems and Microsoft Office.

Knowledge, Skills and Abilities Required:

  • Soft Skills

  • Team-first mindset.

  • Accepts change in a productive manner and contributes to efficient implementation. 

  • Strong attention to detail and ability to multi-task.

  • Strong interpersonal, oral and written communication skills.

  • Strong customer service skills and a genuine desire to solve issues that arise.  

  • Quick learner, comfortable picking up new tools, and technical concepts with guidance.

  • Great analytical and problem-solving skills.

  • Technical Knowledge and Skills

  • Working knowledge of Microsoft Windows operating systems and Microsoft Office. 

  • Understanding of LAN, WAN and Citrix environments.

  • Understanding of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and Subnets.

  • Good analytical, problem solving and technical troubleshooting skills.

  • Abilities:

  • Ability to complete job requirements work with minimal supervision.

  • Lifting and transporting moderately heavy objects, such as computers and peripherals.

  • Ability to lift 30 pounds regularly and 50 pounds occasionally.

$41,600 - $52,500 a year
Protective's targeted salary range for this position is $41,600 to $52,500. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. 
Employee Benefits:  
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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