It Infrastructure Security Operations Lead Jobs

Job Summary:
Boston Health Care for the Homeless Program is dedicated to providing equitable health care for individuals experiencing homelessness in greater Boston. They are seeking a visionary IT Infrastructure Manager to lead the planning, implementation, and support of technology systems that ensure reliable and secure operations for clinical and operational teams.
Responsibilities:
• Lead the planning, design, and continuous improvement of BHCHP’s IT infrastructure to ensure scalability, resilience, and operational efficiency.
• Evaluate and implement new technologies that support BHCHP’s operations, care delivery, and organizational growth.
• Establish and maintain standardized hardware, software, and system configurations across the organization.
• Ensure infrastructure systems support compliance with HIPAA and other healthcare privacy and security standards.
• Partner with the CIO to strengthen cybersecurity posture, including network segmentation, endpoint protection, monitoring, and threat detection.
• Oversee infrastructure controls that protect sensitive patient and operational data.
• Oversee the day-to-day operation and maintenance of critical infrastructure systems, including:
• Enterprise networking and wireless infrastructure
• Cloud platforms and virtualization environments
• Identity and access management systems
• Unified communications and VoIP systems
• Remote access technologies
• Physical security and facility technology systems
• Ensure reliable and secure connectivity across multiple clinical sites and remote workforce environments.
• Maintain robust backup and recovery systems and regularly evaluate their effectiveness.
• Lead infrastructure planning for disaster recovery and business continuity, ensuring critical systems remain available during disruptions.
• Conduct testing and improvement of recovery procedures.
• Provide leadership, mentorship, and technical guidance to members of the IT infrastructure team.
• Foster a culture of collaboration, accountability, and service excellence.
• Support team growth through coaching, training, and skill development.
• Manage relationships with key technology vendors and service providers.
• Lead infrastructure components of IT projects, ensuring alignment with organizational priorities and security standards.
• Balance innovation with responsible stewardship of organizational resources.
• Participate in IT Team on-call rotation duties to support systems outside of normal business hours (1 week approximately every 2 months).
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 10+ years of progressively responsible technical experience in IT infrastructure engineering or operations.
• 3+ years of leadership or supervisory experience managing technical staff.
• Demonstrated experience designing and supporting enterprise IT infrastructure in complex environments, preferably within healthcare.
• Strong working knowledge in areas such as Microsoft ecosystem including Microsoft 365 and identity management.
• Enterprise networking, including routing, switching, WAN technologies, wireless infrastructure, and network access control.
• Windows server administration, Active Directory, and enterprise messaging environments.
• Virtualization and cloud infrastructure.
• Cybersecurity best practices, including network monitoring, intrusion detection, and vulnerability management.
• IP telephony / unified communications systems.
• Secure remote access and distributed workforce support.
• Proven ability to lead technical teams and infrastructure initiatives.
• Strong project management and organizational skills.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
• A collaborative approach and commitment to exceptional internal customer service.
• Flexibility and composure when responding to urgent operational or clinical needs.
Company:
We are the face of health care for Boston's homeless individuals and families. Founded in 1984, the company is headquartered in Boston, USA, with a team of 201-500 employees. The company is currently Growth Stage.