It Infrastructure Program Manager Jobs in Philadelphia, PA

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking a highly skilled and experienced Program Manager (Health, IT) to join our IT team. This position will be full-time, hybrid, and is a contract position.

What You'll Do

• Lead Health Information Network (HIN) initiatives that increase provider adoption, engagement, and utilization across the healthcare ecosystem

• Develop and manage program plans, timelines, risks, deliverables, and stakeholder communications while ensuring adherence to project management best practices

• Serve as the primary liaison between state agencies, healthcare providers, internal teams, and third-party vendors

• Design and implement performance metrics, dashboards, and reporting frameworks to measure campaign effectiveness and provider engagement

• Analyze HIN data, campaign results, and stakeholder feedback to identify trends, opportunities, and areas requiring strategic adjustment

• Create executive-level presentations and reports for Department of Health leadership and other state stakeholders

• Design, deploy, and analyze complex stakeholder surveys using tools such as SurveyMonkey, Qualtrics, NoviSurvey, or similar platforms

• Develop actionable recommendations based on survey findings, provider feedback, and program performance data

• Translate complex health IT concepts, interoperability standards, and data exchange processes into clear, business-friendly communications

• Create educational materials, presentations, and outreach content that demonstrate the value of HIN participation

• Develop and execute provider recruitment and engagement strategies to expand HIN membership and participation

• Build and maintain relationships with healthcare organizations, providers, administrators, and community partners

• Design and deliver training programs, coaching materials, and knowledge resources to support outreach teams and supervisors

• Partner with vendors to define reporting, dashboard, analytics, and operational requirements

• Monitor vendor performance and ensure deliverables meet quality standards, business objectives, and contractual expectations

• Identify program challenges, remove barriers to adoption, and proactively drive solutions with minimal supervision

What You'll Need:

Required:

• Bachelor's degree in Health Informatics, Public Health, Healthcare Administration, Information Systems, or a related field

• 5+ years of program management experience within healthcare technology, health information exchange, interoperability, or related healthcare environments

• Experience working with state, regional, or enterprise Health Information Networks (HINs) or Health Information Exchanges (HIEs)

• Demonstrated success managing complex programs, vendors, stakeholders, and cross-functional initiatives

• Strong background in healthcare data analytics, reporting, and performance measurement

• Experience designing surveys, conducting research, and translating findings into actionable business recommendations

• Proficiency with survey platforms such as SurveyMonkey, Qualtrics, NoviSurvey, or similar tools

• Experience creating dashboards and data visualizations using tools such as Power BI, Tableau, Excel, or equivalent platforms

• Working knowledge of healthcare interoperability standards, including HL7, FHIR, Direct Messaging, and related frameworks

• Understanding of health information exchange architecture, healthcare data flows, and interoperability concepts

• Experience leveraging AI and advanced analytics tools, including platforms such as AWS Bedrock and large healthcare datasets

• Exceptional written, verbal, presentation, and stakeholder communication skills

• Ability to translate highly technical concepts into clear and compelling messaging for non-technical audiences

• Strong analytical, problem-solving, and critical-thinking capabilities

• Proven ability to work independently, manage competing priorities, and deliver results with minimal direction

• Experience influencing stakeholders and building relationships across healthcare organizations and government entities

Preferred:

• Master's degree preferred

• PMP, CAPM, CAHIMS, CPHIMS, or related certifications preferred

• Knowledge of HIPAA, healthcare privacy regulations, and data security requirements preferred

• Experience with healthcare quality improvement methodologies, change management, or clinical operations preferred

• Familiarity with the New Jersey healthcare landscape and provider community preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.