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It Infrastructure Operations Manager Jobs in Edmonton, AB

EPCOR

Analyst, IS Infrastructure PMO

Edmonton, AB · On-site

The Analyst also provides ongoing IT Capital and Operations support. We welcome applications from ... with IT Projects Admin andother duties as required by the Manager, Infrastructure Program ...

Aspire IT Systems LLC

Be Seen First

Account Executive - Remote - Canada

Edmonton, AB · Remote

CA$90K - CA$240K/yr

Aspire IT Systems delivers enterprise networking, network security, cloud infrastructure, and AV ... Build and manage a qualified pipeline through outbound prospecting, partner engagement, referrals ...

Recruitment Partners

Director of IT

Edmonton, AB · On-site

... operational and strategic goals * Report directly to the Executive Committee, presenting ... Sage, CRM, and loyalty systems * Oversee the security and maintenance of cloud infrastructure ...

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All JobsIt Infrastructure Operations JobsIt Infrastructure Operations Manager JobsIt Infrastructure Operations Manager Jobs in Edmonton, AB

It Infrastructure Operations Manager information

What does an IT Infrastructure Operations Manager do?

An IT Infrastructure Operations Manager is responsible for overseeing the daily operations and maintenance of an organization's IT infrastructure, including servers, networks, and data centers. They ensure all systems run efficiently, securely, and reliably, while managing a team of IT professionals. Their duties often include implementing best practices, troubleshooting issues, planning for upgrades, and coordinating with other departments to meet the company's technology needs.

What are the key skills and qualifications needed to thrive as an IT Infrastructure Operations Manager?

To thrive as an IT Infrastructure Operations Manager, you need a solid background in IT systems administration, network management, and infrastructure planning, usually supported by a bachelor's degree in computer science or a related field. Familiarity with tools like VMware, Microsoft Azure, ITIL frameworks, and relevant certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Strong leadership, problem-solving skills, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These skills ensure efficient and secure IT operations, minimize downtime, and support organizational goals.

What are some common challenges faced by an IT Infrastructure Operations Manager, and how can they be addressed?

As an IT Infrastructure Operations Manager, you'll often encounter challenges such as managing complex, legacy systems alongside newer technologies, ensuring high system availability, and responding quickly to incidents. Balancing ongoing maintenance with strategic upgrades can be demanding, especially when coordinating with cross-functional teams. Proactive communication, robust documentation, and the adoption of IT service management frameworks like ITIL can help streamline operations and minimize disruptions. Staying current with industry trends and fostering a culture of continuous improvement are also key to overcoming these challenges.

What is the difference between It Infrastructure Operations Manager vs Network Administrator?

AspectIt Infrastructure Operations ManagerNetwork Administrator
Primary FocusOversees entire IT infrastructure, including servers, storage, and network systemsManages and maintains computer networks, including LAN, WAN, and network hardware
CertificationsITIL, CompTIA Network+, Cisco CCNA, VMwareCompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentIT departments, data centers, enterprise environmentsCorporate offices, data centers, network operation centers
ResponsibilitiesInfrastructure planning, system deployment, performance monitoring, securityNetwork setup, troubleshooting, security, and performance optimization

The It Infrastructure Operations Manager has a broader scope, overseeing all aspects of IT infrastructure, while the Network Administrator focuses specifically on network systems. Both roles require similar certifications and work environments but differ in responsibilities and scope.

What is the role of IT Infrastructure Operations Manager?

An IT Infrastructure Operations Manager oversees the daily operations of an organization's IT infrastructure, including servers, networks, and data centers. They ensure system reliability, security, and performance, often managing teams and coordinating maintenance, upgrades, and incident response using tools like monitoring software and ITIL best practices.

What is the role of an IT Infrastructure Operations Manager?

An IT Infrastructure Operations Manager oversees the daily operations of an organization’s IT infrastructure, including servers, networks, and data centers. They ensure system stability, security, and performance, often managing teams, implementing policies, and coordinating maintenance using tools like monitoring software and ITIL frameworks.

What job categories do people searching It Infrastructure Operations Manager jobs in Edmonton, AB look for?

The top searched job categories for It Infrastructure Operations Manager jobs in Edmonton, AB are:

It Infrastructure Operations Manager jobs near you
Infographic showing various It Infrastructure Operations Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Manager, IT Support, Operations and Security

Strathcona County

Sherwood Park, AB

Full-time

Medical, Dental, Life, Retirement

Posted 20 days ago

Job description

Are you a strategic IT leader with a passion for technology operations, cybersecurity, infrastructure, and customer service excellence?

Strathcona County is seeking an experienced and collaborative leader to join Information Technology Services (ITS) as the Manager, IT Support, Operations and Security. Reporting to the Director, Information Technology Services, this role provides leadership and oversight for the County's core technology infrastructure, service desk and customer support functions, IT operations, security programs, and facility technology services.

As a key member of the ITS leadership team, you will help shape technology strategy, guide critical technology investments, ensure operational resilience, and lead a multidisciplinary team responsible for delivering secure, reliable, and high-performing technology services that support County operations and services to residents.

Key Responsibilities:

  • Provide strategic leadership and direction for IT support, operations, security, and infrastructure services across the organization
  • Develop and implement branch strategies, business plans, priorities, and performance measures aligned with corporate and departmental objectives
  • Foster a culture of innovation, continuous improvement, accountability, and customer-focused service delivery including providing outstanding VIP support services
  • Act as a trusted advisor to senior leadership regarding technology opportunities, risks, and investment decisions
  • Lead and mentor a diverse team of technical professionals and leaders while supporting employee development and succession planning
  • Oversee the delivery and performance of critical technology infrastructure, including networks, servers, cloud services, telecommunications, and enterprise systems
  • Ensure the availability, reliability, scalability, and performance of technology services supporting County operations
  • Lead operational planning and service management processes to maintain business continuity and operational resilience
  • Establish service standards, monitor performance metrics, and drive process improvements to enhance service delivery
  • Provide leadership and oversight for cybersecurity programs, services, and initiatives
  • Identify, assess, and mitigate information technology risks to protect County assets, systems, and information
  • Ensure security controls, monitoring practices, and incident response capabilities remain effective and responsive to emerging threats
  • Support compliance with applicable regulatory, legislative, and corporate security requirements
  • Develop and manage branch operating and capital budgets
  • Optimize resources and technology investments while balancing operational requirements and organizational priorities
  • Oversee vendor relationships, contracts, and procurement activities related to technology services
  • Ensure effective stewardship of County resources through sound financial and operational  
  • Build and maintain strong partnerships with internal departments, external vendors, and regional partners
  • Collaborate across ITS branches to support enterprise technology initiatives and provide underlying infrastructure services to all technology initiatives for a diverse client base
     

Qualificationsand Skills:

  • Degree in Computing Science, Information Technology, Information Systems, Business Technology Management, or a related discipline  
  • Minimum of 10 years of progressively responsible experience in technology operations, infrastructure, security, or support services, including at least 5 years in a leadership role managing technical teams, supervisors, or complex operational function
  • Demonstrated experience leading enterprise infrastructure, service management, and cybersecurity programs  
  • Experience in municipal government, public sector, or other complex service delivery environments  
  • Professional certifications such as CISSP, CISM, ITIL, PMP, CGEIT, or related credentials are considered assets
  • Strong understanding of modern IT infrastructure, cloud technologies, cybersecurity principles, operational support models, and service management practices  
  • Strong understanding of Microsoft M365, Azure, * as a Service technologies, AI, application hosting, and application management
  • Proven leadership skills with the ability to develop high-performing teams and foster a positive workplace culture  
  • Excellent strategic planning, analytical, and problem-solving abilities  
  • Strong financial and business acumen, including budget development and resource planning  
  • Exceptional communication and relationship-building skills with the ability to influence and collaborate across all levels of the organization  
  • Demonstrated ability to manage competing priorities in a complex and evolving environment  
  • Strong understanding of risk management, business continuity, and operational resilience practices


Conditions of Employment:

  • Submission of a Satisfactory Criminal Record Check  

 
Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta.  Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.  

Why Join Strathcona County: (depending on position)

  • Competitive salary and comprehensive benefits package, which includes:
    • Extended health and dental coverage    
    • Health and wellness spending account    
    • Life and disability insurance
    • Retirement and pension programs  
    • Management Flex time
    • Employee and family assistance program
  • Commitment to employee development, through internal and external training and development opportunities
  • Well-being programs and a safety culture focused on physical and psychological health in the workplace


Equivalencies of education and experience may be considered.

*Interviews will take place early/mid-September

This competition may be used to fill future vacancies for similar positions within the next 6 months.  

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply