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Strathcona County

Strathcona County

20 jobs near Columbus, OH

Strathcona County

Watch Clerk

Sherwood Park, AB · On-site

This position is part of Strathcona County Enforcement Services, an integrated public safety service that works in close collaboration with the RCMP, County departments, and external partners to ...

Strathcona County

Budget Coordinator

Sherwood Park, AB · Hybrid

The Budget Coordinator supports organization-wide budget development and is responsible for coordinating the collaborative creation of Strathcona County's rolling multi-year operating and capital ...

Strathcona County

Equipment Operator

Sherwood Park, AB · On-site

Strathcona County is a specialized municipalitylocatedin the heart of Alberta. Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our ...

Strathcona County

Labourer II

Sherwood Park, AB · On-site

Strathcona County is a specialized municipalitylocatedin the heart of Alberta. Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our ...

Strathcona County

Accounting Analyst

Sherwood Park, AB · Hybrid

Strathcona County is a specialized municipalitylocatedin the heart of Alberta. Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our ...

Strathcona County

Lifeguard IV

Sherwood Park, AB · On-site

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our ...

RCMP and Enforcement Services Customer Service Representative

Strathcona County

Sherwood Park, AB • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 12 days ago

Job description

The RCMP & Enforcement Services Customer Service Representative is the first response to client inquiries at the RCMP and Enforcement Services detachment front counter and is responsible to identify the nature of the complaint or inquiry, determine the immediacy of need and to respond professionally for services in emergency and non-emergency situations.   
 

This posting is for 1 temporary full-time position up to 9 months.

Key Responsibilities:

  • Receive, generate and process front counter inquiries for investigative and information files, prepare complaint files, and provide clients with advice and direction to appropriate resources  
  • Perform data entry into RCMP and Enforcement Services record management systems and complete criminal record checks  
  • Accept payments, process deposits and issue receipts for warrant fines, services and permits  
  • Identify and document all visitors/contractors and provide security escorts within the building  

Qualifications and Skills:

  • High School Diploma and 3 years of related work experiencepreferably within a policing or enforcement services environment
  • Post-secondary education in a related field or a certificate in Emergency Communications is preferred  
  • PROS End users certification is an asset  
  • Ability to maintain a professional and positive image with good interpersonal, written and verbal communication skills  
  • Effective time management skills and the ability to prioritize a large workload and remain focused during frequent interruptions  
  • Strong analytical skills with the ability to think and act quickly in stressful situations  
  • Ability to remain objective and diplomatic, exercise mature judgement and maintain the highest level of confidentiality  
  • Working knowledge of RCMP and County policies, procedures, Criminal Code, federal and provincial statutes, municipal bylaws and court documents  
  • Proficient using RCMP and County Software and equipment including PROS, JOIN, NPIRS, CPIC, CIIDS, ROSS  

Conditions of Employment:

  • Ability to obtain an RCMP Enhanced Reliability Security Clearance  
  • Availability to work days, evenings, weekends  
     

Strathcona County's RCMP and Enforcement Services detachment front counter hours are from 7:30AM-6:30PM (Monday to Friday) and from 9:00AM-1:00PM (Saturday).    

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta.  Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.  

Why Join Strathcona County: (depending on position)

  • Competitive salary and comprehensive benefits package, which includes:
    • Extended health and dental coverage    
    • Health and wellness spending account    
    • Life and disability insurance
    • Retirement and pension programs  
    • Earned day off program
    • Employee and family assistance program
  • Commitment to employee development, through internal and external training and development opportunities
  • Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.  

This competition may be used to fill future vacancies for similar positions within the next 6 months.  

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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