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It Infrastructure Operations Manager Jobs in Tennessee

Monogram Health

Director IT Operations

Brentwood, TN · On-site

... management discipline with modern Site Reliability Engineering practices. The Director ensures that core IT services, infrastructure, and platforms are reliable, secure, cost-effective, and ...

ZipLiens

IT Operations Manager (Hybrid)

Franklin, TN · Hybrid

We're hiring an IT Operations Manager to own Zipliens' internal IT and security operations - a high-trust role at the center of how we protect our systems, our data, and the client relationships ...

ZipLiens

IT Operations Manager (Hybrid)

Franklin, TN · On-site

We're hiring an IT Operations Manager to own Zipliens' internal IT and security operations - a high-trust role at the center of how we protect our systems, our data, and the client relationships ...

ZipLiens

IT Operations Manager (Hybrid)

Franklin, TN · On-site

We're hiring an IT Operations Manager to own Zipliens' internal IT and security operations -- a high-trust role at the center of how we protect our systems, our data, and the client relationships ...

Lyric

Senior Manager, Corporate IT

Nashville, TN · On-site

$126K - $127K/yr

The Senior Manager, Corporate IT serves as the senior technical leader for the Corporate IT ... Review and approve technical designs, infrastructure changes, and operational standards. * Mentor ...

Weigel Stores, Inc.

IT Technician

Powell, TN

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to ... network infrastructure, POS systems, back-office equipment, and peripherals.oPerform post ...

Odulair, LLC

ERP System and IT Specialist

Joelton, TN · On-site

As an ERP System and IT Specialist, you will manage the ERP system, support IT infrastructure, and ensure smooth operations across the organization. Responsibilities : • Integrate, manage and ...

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It Infrastructure Operations Manager information

What does an IT Infrastructure Operations Manager do?

An IT Infrastructure Operations Manager is responsible for overseeing the daily operations and maintenance of an organization's IT infrastructure, including servers, networks, and data centers. They ensure all systems run efficiently, securely, and reliably, while managing a team of IT professionals. Their duties often include implementing best practices, troubleshooting issues, planning for upgrades, and coordinating with other departments to meet the company's technology needs.

What are the key skills and qualifications needed to thrive as an IT Infrastructure Operations Manager?

To thrive as an IT Infrastructure Operations Manager, you need a solid background in IT systems administration, network management, and infrastructure planning, usually supported by a bachelor's degree in computer science or a related field. Familiarity with tools like VMware, Microsoft Azure, ITIL frameworks, and relevant certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Strong leadership, problem-solving skills, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These skills ensure efficient and secure IT operations, minimize downtime, and support organizational goals.

What are some common challenges faced by an IT Infrastructure Operations Manager, and how can they be addressed?

As an IT Infrastructure Operations Manager, you'll often encounter challenges such as managing complex, legacy systems alongside newer technologies, ensuring high system availability, and responding quickly to incidents. Balancing ongoing maintenance with strategic upgrades can be demanding, especially when coordinating with cross-functional teams. Proactive communication, robust documentation, and the adoption of IT service management frameworks like ITIL can help streamline operations and minimize disruptions. Staying current with industry trends and fostering a culture of continuous improvement are also key to overcoming these challenges.

What is the difference between It Infrastructure Operations Manager vs Network Administrator?

AspectIt Infrastructure Operations ManagerNetwork Administrator
Primary FocusOversees entire IT infrastructure, including servers, storage, and network systemsManages and maintains computer networks, including LAN, WAN, and network hardware
CertificationsITIL, CompTIA Network+, Cisco CCNA, VMwareCompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentIT departments, data centers, enterprise environmentsCorporate offices, data centers, network operation centers
ResponsibilitiesInfrastructure planning, system deployment, performance monitoring, securityNetwork setup, troubleshooting, security, and performance optimization

The It Infrastructure Operations Manager has a broader scope, overseeing all aspects of IT infrastructure, while the Network Administrator focuses specifically on network systems. Both roles require similar certifications and work environments but differ in responsibilities and scope.

What is the role of IT Infrastructure Operations Manager?

An IT Infrastructure Operations Manager oversees the daily operations of an organization's IT infrastructure, including servers, networks, and data centers. They ensure system reliability, security, and performance, often managing teams and coordinating maintenance, upgrades, and incident response using tools like monitoring software and ITIL best practices.

What is the role of an IT Infrastructure Operations Manager?

An IT Infrastructure Operations Manager oversees the daily operations of an organization’s IT infrastructure, including servers, networks, and data centers. They ensure system stability, security, and performance, often managing teams, implementing policies, and coordinating maintenance using tools like monitoring software and ITIL frameworks.

What are popular job titles related to It Infrastructure Operations Manager jobs in Tennessee?

For It Infrastructure Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Infrastructure Operations Manager jobs in Tennessee look for?

The top searched job categories for It Infrastructure Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for It Infrastructure Operations Manager jobs?

Cities in Tennessee with the most It Infrastructure Operations Manager job openings:

It Infrastructure Operations Manager jobs near you
Infographic showing various It Infrastructure Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Director IT Operations

Monogram Health

Brentwood, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Position: Director, IT Operations
Monogram Health is seeking an experienced Director, IT Operations to run the day-to-day operation of our enterprise IT environment end-to-end. Reporting to the VP of Cloud Engineering, this leader is the operational counterpart to the VP's architectural and platform mandate: where the VP defines how our cloud and platform foundations are designed, the Director is accountable for how they run - alongside endpoint, identity, collaboration, network, and service management.
This is a hands-on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core IT services, infrastructure, and platforms are reliable, secure, cost-effective, and demonstrably improving over time, measured by service levels, employee experience, and operational maturity, not just uptime.
This role partners closely with Cloud Engineering, Security, Applications, Data, and Business leaders, and is expected to operate as a peer-level technical leader who can push back constructively when operational realities require it. This position reports to the Vice President, Cloud Engineering.
The Director, IT Operations owns the operation of:
  • Microsoft Azure environments (IaaS, PaaS, and supporting services) - operating to the architectural standards and platform patterns set by Cloud Engineering
  • Enterprise networking - operating cloud networks, VPN, firewalls, and connectivity between on-premises, cloud, and remote users
  • Identity & access - Microsoft Entra ID, conditional access, RBAC, and identity lifecycle
  • Microsoft 365 services - Exchange Online, Teams, SharePoint, OneDrive
  • Endpoint and user productivity platforms - device lifecycle, patching, and support
  • IT service management - incident, problem, change, release, and request management
  • Service monitoring, observability, and operational tooling across the IT estate

Responsibilities
  • Run end-to-end IT operations across cloud, network, identity, endpoint, and collaboration platforms
  • Establish and operate Service Level Objectives (SLOs) and error budgets alongside traditional SLAs; use them to drive prioritization between reliability work and change velocity
  • Lead incident response and major incident command for IT services; drive post-incident reviews and ensure systemic remediation
  • Operate mature ITSM practices (incident, problem, change, release) and continuously evolve them - moving routine change toward automated, pipeline-driven flow while preserving controls
  • Operate resilient compute, storage, networking, backup, and disaster recovery in Microsoft Azure to the standards set by Cloud Engineering
  • Run cloud networking, VPN, firewall operations, and secure connectivity between on-premises, cloud, and remote users
  • Own operational readiness for new systems, applications, and platform changes - including go/no-go authority for production cutover
  • Operate Microsoft Entra ID, conditional access, and RBAC in partnership with Security; own identity hygiene and lifecycle execution
  • Ensure reliable, performant delivery of Microsoft 365 services across the enterprise
  • Improve the employee IT experience through automation, self-service, and modern workplace tooling; measure it with experience-level metrics (XLAs), not just ticket SLAs
  • Ensure reliable IT connectivity and service delivery for corporate and clinical operations
  • Promote and operationalize Infrastructure as Code (IaC) and configuration management in alignment with Cloud Engineering's standards
  • Drive automation for provisioning, monitoring, patching, and routine operational tasks; measure and reduce manual toil
  • Selectively adopt emerging automation and AI-assisted tooling where it materially improves reliability, response time, or employee experience
  • Standardize platforms, reduce technical debt, and improve operational maturity over time
  • Partner with Security to operationalize security controls, vulnerability management, and incident response
  • Ensure IT operations meet HIPAA, HITRUST, and internal risk management requirements through evidenced, auditable practices
  • Own operational evidence for audits - logging, access reviews, change records, and configuration baselines
  • Drive FinOps practices across cloud and infrastructure platforms in partnership with Cloud Engineering
  • Own the IT operations budget, forecasting, and vendor spend optimization
  • Manage vendor and managed service provider relationships, including Microsoft
  • Build, lead, and develop high-performing IT operations teams and managers; set career paths for operations engineers, SREs, and service managers
  • Foster strong working relationships with Security, Applications, Data, and Business leadership
  • Translate clinical and business needs into reliable, secure, well-operated IT services

Position Requirements
  • Minimum of seven (7) years in enterprise IT infrastructure and operations, including a minimum of three (3) years in an IT leadership role with production accountability
  • Demonstrated experience operating Microsoft-centric environments at scale (Azure and Microsoft 365)
  • Working knowledge of modern operational practices - SLOs, error budgets, postmortems, observability - layered onto a foundation of mature ITSM
  • Track record of partnering with cloud architecture and platform engineering leaders
  • Experience driving automation and reducing manual toil through IaC and operational tooling
  • Proficiency with FinOps, vendor management, and managed service provider experience
  • Prior experience in healthcare or other regulated environments (HIPAA/HITRUST a plus)
  • Relevant Microsoft and/or ITSM certifications a plus

Benefits
Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
  • Financial & Retirement Support - Competitive compensation, 401k with employer match, and financial wellness resources
  • Time Off & Leave - Paid holidays, flexible vacation time/PSSL, and paid parental leave
  • Wellness & Growth - Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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