Senior Network Operations Manager Jobs in Tennessee

NOC Operations

• Use established procedures and operational tooling to plan, implement, and safely complete network changes.

• Mentor, onboard, and train junior network engineers.

• Participate in operational rotations and provide break/fix and incident-response support.

• Identify and triage actionable incidents through monitoring systems; analyze and mitigate network events; conduct or support root-cause analysis (RCA); and coordinate follow-up actions with internal support teams and vendors.

• Provide on-call support as required, exercising sound independent judgment in a varied and complex operational environment.

• Participate in major incident calls and use technical and analytical skills to resolve network issues affecting Oracle customers and services.

• Manage fault detection, response, and escalation for OCI systems and networks, collaborating with third-party suppliers through resolution.

Leadership

• Collaborate with GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities.

• Lead, contribute to, and participate in the identification, development, and evaluation of projects and tools that improve GNOC effectiveness.

• Drive runbook audits and updates to maintain compliance and align operational processes with partner service teams.

• Conduct interviews and participate in hiring junior-level engineers.

• Lead and/or represent the GNOC in vendor meetings, service reviews, and governance boards.

• Automation and Scripting

• Collaborate with network automation teams to integrate and improve operational support tooling.

• Develop scripts and automation to reduce manual effort and improve the reliability of routine operational tasks.

• Preferred experience with Python, Puppet, SQL, Ansible, network automation, and databases.

• Project Delivery

• Lead technical initiatives, including the development and improvement of runbooks, methods of procedure (MOPs), operational processes, and team onboarding materials.

• Support the implementation of short-, medium-, and long-term plans to achieve project objectives.

• Regularly engage senior management and network leadership to ensure team priorities and project objectives are met.

TECHNICAL QUALIFICATIONS

Networking

• Strong knowledge of networking protocols and technologies, including BGP, OSPF, IS-IS, TCP/IP, IPv4/IPv6, DNS, DHCP, MPLS, VPNs, and TLS.

• Broad hands-on experience with at least three of the following: Juniper, Cisco, Arista, InfiniBand, firewalls, routers, switches, circuit management, and optical/network transport services.

• Strong analytical skills, including the ability to gather, correlate, and interpret data from multiple sources.

• Ability to diagnose, prioritize, resolve, or appropriately escalate network alerts and faults.

• Experience in a large ISP, cloud provider, or similarly complex enterprise network environment.

• Exposure to commodity Ethernet hardware and networking ASICs, including Broadcom and NVIDIA/Mellanox.

• Cisco, Arista and Juniper certifications are desirable. 

GPU, RDMA, and HPC

• Experience supporting GPU and RDMA network environments is highly desirable.

• Experience supporting high-performance computing (HPC) environments is highly desirable.

• Experience with InfiniBand and NVIDIA networking technologies, including Spectrum, is highly desirable.

Network Design and Lifecycle Management

• Participate in network lifecycle management, including network build, refresh, and upgrade projects.

• Participate in network solution design and design-review activities.

SOFT SKILLS AND OTHER DESIRED EXPERIENCE

• Self-motivated, proactive, and able to work independently.

• Bachelor's degree preferred, with 3-5 years of relevant network operations or engineering experience.

• Strong organizational, time-management, verbal, and written communication skills.

• Comfortable managing a broad range of priorities in a fast-paced operational environment.

• Experience with incident-response plans, processes, and strategies.

• Experience supporting large-scale enterprise infrastructure and cloud computing environments in a 24/7 network operations setting, including willingness to work rotational shifts.