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It Helpdesk Jobs in Great Neck, NY (NOW HIRING)

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY · On-site

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Vanguard Group Staffing

IT Help Desk Associate

New York, NY · On-site

$25 - $30/hr

IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These ... Answering incoming calls for the Helpdesk * Assisting users with their computers, laptops, printers ...

The Atlantic Group

IT Analyst

Manhattan, NY

Provide IT helpdesk support, resolving hardware, software, and network issues * Support and maintain Windows 11, Lenovo X1, Windows Servers, and macOS platforms * Troubleshoot and support networking ...

Heidi Health

IT Administrator

Manhattan, NY · On-site

Heidi IT Administrator Healthcare needs a better rhythm: one that keeps care continuous and deeply ... We're a team of doctors, engineers, designers, researchers, and creatives building tools that help ...

Heidi Health

IT Administrator

New York, NY · On-site

$110K - $135K/yr

We're a team of doctors, engineers, designers, researchers, and creatives building tools that help ... You'll work closely with our Operations & Strategy Lead to shape our IT strategy, with the ...

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It Helpdesk information

See Great Neck, NY salary details

$13

$25

$36

How much do it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk in Great Neck, NY is $25.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Great Neck, NY? The most popular types of It Helpdesk jobs in Great Neck, NY are:
What cities near Great Neck, NY are hiring for It Helpdesk jobs? Cities near Great Neck, NY with the most It Helpdesk job openings:
It Helpdesk jobs near you

Temporary IT Helpdesk

DHD Consulting

Englewood Cliffs, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the job Temporary IT Helpdesk
User IT Support

  • On-site or remote support for IT-related hardware and software issues.
  • Technical support for business applications such as MS Teams, MS Office, Trellix (security
solution), and internal systems such as GSI and PiLOS.
  • Setting up, configuring, and maintaining user devices, including laptops, printers, and
mobile devices.
  • Installing, configuring, modifying, and performing minor repairs on hardware and software
as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
  • Managing VPN access for remote users, supporting password resets, installation or
reinstallation, and ensuring smooth connectivity to the internal network.
  • Diagnosing and resolving issues related to hardware, software, operating systems, and local
network connectivity to maintain business continuity.
  • Providing warehouse operations support via phone or live chat in case of technical issues.
  • Supporting users during the onboarding/offboarding process to ensure a smooth transition of
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).
IT Asset Management
  • Maintaining up-to-date inventory and documentation of IT assets and configurations.
  • Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
equipment in offices and warehouses.
  • Reviewing new requests for all IT assets or accessories.
  • Obtaining quotes to determine the best purchase option after comparing prices and
specifications.
  • Verifying all items upon arrival and ensuring delivery to the correct location.
  • Handling the procurement process for IT equipment, including laptops, network equipment,
and peripherals needed for office and warehouse environments.
  • Ensuring proper allocation and maintenance of equipment and maintaining records of asset
lifecycle (deployment, upgrade, repair, disposal).
  • Collaborating with vendors to ensure timely delivery and installation of purchased
equipment.
  • IT Documentation and Reporting
  • Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
  • Creating user guides or quick reference materials for common tools or procedures.
  • Generating regular reports on weekly Helpdesk activities.

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