It Helpdesk Triage Technical Support Jobs (NOW HIRING)

Description

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We're not just building a better logistics platform - we're redefining the future of automotive transportation.

About the Role:

The Information Technology Helpdesk Intern is responsible for helping us fulfill service and helpdesk requests, set up new users, and provide level 1 support at our Tempe, AZ office location.

The role is an hourly position, and we are looking for up to 20 hours of support for 12-16 weeks with the option to extend hours and duration upon mutual agreement. 

If this sounds just like you, then please read on! If you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.

What You Will Be Doing:

• Image and re-image PCs and configure new and existing PCs and Macs for deployment.
• Assist with user PC setups and swaps, which includes helping with the setup of new user PCs and the swapping of old equipment, including data transfers.
• Provide level 1 technical assistance to users at various levels, resolving hardware and software issues.
• Assist with addressing IT helpdesk tickets in a timely fashion.
• Help with IT inventory management, including both hardware and software assets.
• Support employee roster management, tracking and auditing via on- and off-boarding activities.
• Generate sign-ins and credentials for new hires during the onboarding process.
• Support ad-hoc IT projects as needed.
• Other duties as assigned.

Requirements

What You Bring to the Team by Way of Skills and Experience:

• High School Diploma or equivalent required.
• Currently pursuing a degree in Information Technology, Computer Science, or a similar field.
• Ability to handle a variety of duties in a fast-paced environment.
• Positive, service-oriented attitude.
• Basic understanding of IT principles and practices.
• Familiarity with applications and systems such as OneDrive, SharePoint, Office 365, Active Directory, Azure AD/Entra ID, and Teams.
• Excellent communication and interpersonal skills.
• Capacity to work both independently and collaboratively within a team.
• Ability to recognize problems, strategize and problem solve

What is in it for You and Why you Should Apply:

• Market-competitive pay based on education, experience, and location.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure:

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.