It Helpdesk Manager Jobs in Levittown, PA (NOW HIRING)

Description

Job Title: IT Manager    

Full-Time, 12 Month, Role Level 4

Reports To: Chief Operating Officer

Supervisor: No

Who We Are:

YouthBuild Philadelphia (YBP) Charter School is a tuition-free, public charter high school, with a singular focus on supporting youth aged 17-20 who have been pushed out of traditional schools. During our 1-year alternative program, Youthbuild facilitates a warm, loving culture that uses a variety of structures to build community, such as a restorative-justice approach to discipline, weekly community meetings, and school-wide service projects. Students are empowered to attain their high school diploma and vocational certifications, while receiving unconditional support by the staff around them. At YouthBuild, we work intentionally to disrupt the cycle of poverty and support our students to achieve post-secondary success (4-year college, 2-year college, vocational training program, or liveable wage job). Visit https://www.youthbuildphilly.org/ to learn more.

The Opportunity:

The YouthBuild IT Manager will be responsible for managing day to day IT operations including providing direct IT support to staff, managing IT inventory, collaborating with our MSP vCIO, managing vendor relationships, and advising our COO and leadership team on future product adoption. The successful candidate will take a flexible and hands-on customer service approach, should have excellent organizational and technical skills, and a strong track record of successfully managing multiple priorities and ensuring that staff technology is consistently up and running.

Who You Are:

• Invested in our core values - Respect, Excellence and Perseverance.
• Equity-focused and believe that all students can achieve. 
• Passionate about community service and civic engagement.
• Collaborative and dedicated to personal and professional development.
• A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, or related field and/or CCNP, MCSE, AWS, ITIL, PMP certifications, etc. preferred
• Minimum of 3 years experience in IT
• Demonstrate a hands on customer service approach that helps support the day-to-day IT operations
• Thorough understanding of and experience with PCs, Macs, Chromebooks, iPhones, Google Apps
• Experience with VMware, Microsoft server operating systems, Active Directory, Xerox (or comparable) printers and print management software,, Meraki switches and access points, Fortigate firewalls, preferred
• Experience with school information systems (PowerSchool or similar) and related data systems preferred
• Strong organization and task management skills and ability to balance and triage competing priorities
• Strong written & verbal communication skills
• Resourceful and able to find creative solutions, thinking beyond current systems and approaches toward continual improvement, as well as ask for support when needed
• Desire to be part of a hardworking, collaborative, fun and values-driven team.
• Strong commitment to educational equity and social justice for low-income communities of color. Demonstrated commitment to progressive social change and ability to engage in strategic and analytical thinking around issues of social justice.

What You'll Do:

• Collaborate with the COO to create, monitor, improve, own, and execute IT standard operating procedures that ensure all IT hardware, software, and network systems are consistently up and running, meet student/staff needs
• Directly respond to support tickets and ensure they are resolved and closed out efficiently and effectively with clear communication to staff who submitted them throughout
• Manage IT vendor relationships (MSP, Xerox, Xtel, Comcast, SHI and other VARs, Apple, Deanslist, Powerschool, Schoolytics, SWIPE, Verkada etc.)
• Maintain hardware inventory (Staff laptops, staff phones, student Chromebooks, iPads, peripherals etc) including inventory tracking, ordering, annual upgrade planning, warranty repairs, replacements etc.
• Serve as primary administrator for YB systems
• Work closely with YBP's leadership and our MSP vCIO to maintain and update cybersecurity incident response plans, monitor for emerging external threats, and respond to incidents if and when the arise
• Collaborate with the COO and MSP vCIO to write RFPs and request quotes from vendors in line with YB's financial policies for infrastructure, hardware, and software purchases
• Provide ongoing training for staff on cybersecurity policies, procedures, and best practices including managing our KnowB4 phishing simulations
• Collaborate with the Evening School Operations Manager to provide follow-up support on issues they were not able to resolve the previous evening
• Other duties as assigned by the COO 

What We Offer You: 

• Generous time off
• Medical, dental, and vision insurance 
• Flexible spending accounts
• 401(k) savings plan with an employer match
• Employer paid parental leave, life insurance, short-term disability and long-term disability 
• Educational assistance and professional development opportunities to enhance skills and career growth
• Supportive and collaborative work environment
• Strong community support and involvement

Salary Range:

New YouthBuild staff can expect a starting salary of between $75,000-$85,000 based on years of experience, education, and certifications, if applicable.

During the application process, applicants will have the opportunity to discuss our employee total rewards package and additional benefits.