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Senior Help Desk Analyst Jobs in Levittown, PA (NOW HIRING)

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Liberty Personnel, Inc

Help Desk Analyst

Cherry Hill, NJ

$20.25 - $27.75/hr

Help Desk Analyst I'm seeking a Help Desk Analyst for an onsite position with a stable and growing company in the local area. Interested candidates with the following skill set are encouraged to ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

... experience working in single point of contact help desk. • Experience using GroupLink ... Good analytical and problem-solving skills. • Good oral and written communications skills ...

Real Soft

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

... experience working in single point of contact help desk. • Experience using GroupLink ... Good analytical and problem-solving skills. • Good oral and written communications skills ...

HonorVet Technologies

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

... in single point of contact help desk. • Experience using GroupLink's Everything Helpdesk ... Good analytical and problem-solving skills. • Good oral and written communications skills ...

Implify Inc

Help desk Analyst

Blue Bell, PA · On-site

$19.50 - $26.75/hr

Helpdesk Analyst / Insurance Agent / Customer Service Location: Bluebell, PA 19422 Duration: 4+ ... Drug Abuse, Arrests, misdemeanour) Best Regards Nazia Sr. Talent Acquisition Phone : 302-525-2171 ...

Caresoft Inc.

Help Desk Analyst - Level 2

Ewing, NJ · On-site

$27 - $31/hr

Help Desk Analyst - Level 2 Duration : Long Term(Hybrid) Location: Ewing, NJ Skills Professional Experience working in IT Tech Experience working at a call center creating and troubleshooting tickets ...

Implify

Help desk Analyst

Blue Bell, PA · On-site

$19.50 - $26.75/hr

Helpdesk Analyst Implify, Inc is a Global IT Solutions and services firm. Since its inception, Implify, Inc has been providing best-quality and cost-effective IT solutions to fortune 1000 companies ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • ...

AmeriHealth Caritas

Service Desk Analyst II

Robbinsville, NJ · On-site +1

$20 - $27.50/hr

The Service Desk Analyst II provides technical telephone support to providers and family members ... At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy ...

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Senior Help Desk Analyst information

See Levittown, PA salary details

$51.4K

$105.5K

$136.9K

How much do senior help desk analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for senior help desk analyst in Levittown, PA is $105,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $131,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Analyst, and why are they important?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges Senior Help Desk Analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What does a Senior Help Desk Analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What does a senior service desk analyst do?

A senior help desk analyst provides advanced technical support to users, troubleshooting hardware, software, and network issues. They often mentor junior staff, document solutions, and may handle escalated problems using tools like ticketing systems and remote support software.

What is the highest salary for service desk analyst?

The highest salary for a Senior Help Desk Analyst can reach up to $70,000 to $90,000 annually, depending on experience, certifications, and location. Senior analysts with specialized skills in IT support, network troubleshooting, and customer service may earn higher compensation, especially in high-demand markets.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are popular job titles related to Senior Help Desk Analyst jobs in Levittown, PA? For Senior Help Desk Analyst jobs in Levittown, PA, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in Levittown, PA look for? The top searched job categories for Senior Help Desk Analyst jobs in Levittown, PA are:
What cities near Levittown, PA are hiring for Senior Help Desk Analyst jobs? Cities near Levittown, PA with the most Senior Help Desk Analyst job openings:
Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in Levittown, PA as of May 2026, with employment types broken down into 65% Full Time, 29% Part Time, and 6% Contract. Highlights an 66% Physical, 12% Hybrid, and 22% Remote job distribution, with an average salary of $105,550 per year, or $50.7 per hour.
Help Desk Analyst

Help Desk Analyst

Community Options

Princeton, NJ • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

103rd of 227 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting pay is $50,000/annually

Responsibilities

  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned

Minimum Requirements

  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Send Resumes to: Sarah.Panea@comop.org

Community Options is an Equal Opportunity Employer M/F/D/V

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