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It Helpdesk Manager Jobs in Cook County, IL (NOW HIRING)

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... management of Intune environment, and function as 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish-English communication skills ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

dbHMS

Entry Level IT Generalist

Chicago, IL · On-site

$18 - $25/hr

Operate and manage the company helpdesk system: * Assist with support of technology infrastructure ... Past IT helpdesk experience. Pay Range: $18 - $25 per hour

Next Step Systems

IT Manager

Chicago, IL · On-site

$97K - $120K/yr

... help desk. This IT Manager role will also collaborate with others on the tech team who manage software and data platforms and assist other key stakeholders with development of scalable business ...

Next Step Systems

IT Manager

Northbrook, IL · On-site

$96K - $118K/yr

We help companies that are looking to hire IT Managers for jobs in Northbrook, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630 ...

Midwest Foods

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person. 1st Shift -10:00AM - 6:00PM; Monday - Friday on ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person. 1st Shift -10:00AM - 6:00PM; Monday - Friday on ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Cook County, IL

It Helpdesk Manager information

See Cook County, IL salary details

$37.6K

$84K

$124.8K

How much do it helpdesk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it helpdesk manager in Cook County, IL is $84,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,300.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Cook County, IL?

The most popular types of It Helpdesk jobs in Cook County, IL are:

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For It Helpdesk Manager jobs in Cook County, IL, the most frequently searched job titles are:

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What cities near Cook County, IL are hiring for It Helpdesk Manager jobs?

Cities near Cook County, IL with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you

IT Help Desk

Tecta Corporate

Rosemont, IL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Position Summary:

Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices.

Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations.

This position will be onsite, Monday through Friday, at our Rosemont, IL office location.

Job Functions:

  • Continuously research and implement endpoint management and security best practices
  • Create and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence)
  • Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handling
  • Administer Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasks
  • Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixes
  • Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transfer
  • Partner with IT Security (and tools such as SentinelOne where applicable) to investigate endpoint alerts and perform remediation
  • Maintain documentation for technical and non-technical audiences (KBs, runbooks, "How-To" guides)
  • Participate in scheduled maintenance windows and occasional after-hours updates as required
  • Travel to remote offices and acquisition sites as needed
  • Other duties/projects as assigned

Knowledge, Skills & Experience (Essential):

  • College degree or equivalent experience
  • 8+ years of IT experience
  • Customer-focused attitude
  • Fluent in Spanish, both verbal and written
  • Extensive experience working in an Active Directory environment
  • Expert-level knowledge and ability to troubleshoot Windows operating systems
  • Knowledge of computer hardware and laptops
  • Deep hands-on experience with Intune
  • Expert-level experience maintaining Windows images and deployments in a distributed environment

Knowledge, Skills & Experience (Desirable):

  • Android tablet management and deployment (Intune)
  • Android/iPhone mobile phone configuration
  • Help Desk Ticket Management (Manage Engine ServiceDesk Plus)
  • Dell Desktops and Laptops
  • Multi-Function Printers (Xerox, Canon, Toshiba, etc.)

Key Competencies:

  • Management of End User Accounts in each of the following:
    • Active Directory
    • O365/Azure Entra ID
  • Windows 10/11
  • Office 365 Suite

Occupational Health and Safety:

  • Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
  • Active participation in activities associated with the management of workplace health and safety
  • Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

Working Conditions:

Physical surroundings: Office/warehouse environment with typical office machines and exposure to noise and temperature.

Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting not to exceed 50 pounds

Travel: As required, typically around 10-20%

Hours: Exempt - Not subject to overtime

Salary Range: $80,000 - $90,000 annually, depending on experience, skills, and qualifications.

At Tecta America, we take care of our team with a solid benefits package that works for you. This includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid holidays, and more.

Employment Type: Full-Time

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