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It Helpdesk Manager Jobs in Columbus, OH (NOW HIRING)

Ohio Citizen Action

IT Specialist

Columbus, OH · On-site

... helping power our mission-driven work across Ohio. This role is responsible for managing and maintaining the organization's IT infrastructure; ensuring systems, networks and security operate ...

OhioHealth

Manager-IT Infrastructure

Columbus, OH · Hybrid

We work hard, care deeply and reach further to help people uncover their own power to be healthy ... Sets strategic technology direction for management and administration of key elements of the ...

OhioHealth

Manager-IT Infrastructure

Columbus, OH · Hybrid

We work hard, care deeply and reach further to help people uncover their own power to be healthy ... Sets strategic technology direction for management and administration of key elements of the ...

OhioHealth

Manager-IT Infrastructure

Columbus, OH · Hybrid

We work hard, care deeply and reach further to help people uncover their own power to be healthy ... Sets strategic technology direction for management and administration of key elements of the ...

Illuminate USA

IT Intern

Pataskala, OH · On-site

$14.50 - $19.25/hr

... Help with hardware and software rollouts across the facility. • Maintain accurate inventory records of IT assets. • Work with the IT team on infrastructure and security-related projects. • ...

Ohio Citizen Action

IT Specialist

Columbus, OH

... helping power our mission-driven work across Ohio. This role is responsible for managing and maintaining the organization's IT infrastructure; ensuring systems, networks and security operate ...

Ohio Citizen Action

IT Specialist

Columbus, OH · On-site

$50K - $55K/yr

... helping power our mission-driven work across Ohio. This role is responsible for managing and maintaining the organization's IT infrastructure; ensuring systems, networks and security operate ...

Worthington Steel Co

IT Project Manager

Columbus, OH · On-site

$92K - $108.90K/yr

We are seeking an IT Project Manager to lead the delivery of technology projects supporting manufacturing operations and enterprise systems. This role manages projects of moderate complexity and ...

Illuminateusa

IT Intern

Pataskala, OH

$14.50 - $19.25/hr

Help with hardware and software rollouts across the facility. Maintain accurate inventory records of IT assets. Work with the IT team on infrastructure and security-related projects. Perform other ...

InstantServe LLC

IT Project Manager

Columbus, OH · On-site

$92K - $108.90K/yr

The role is described in detail below: IT Project Manager Project Execution and Management: * Monitor project progress and ensure adherence to timelines, budget, and quality standards. * Coordinate ...

Matic

IT Specialist

Columbus, OH

Manage the full device lifecycle via Microsoft Intune (Autopilot) and Jamf Pro. Own the ... Experience: 2+ years of experience in a similar help desk or technical support role, demonstrating ...

Matic

IT Specialist

Columbus, OH

Manage the full device lifecycle via Microsoft Intune (Autopilot) and Jamf Pro. Own the ... Experience: 2+ years of experience in a similar help desk or technical support role, demonstrating ...

Matic

IT Specialist

Columbus, OH · On-site

Manage the full device lifecycle via Microsoft Intune (Autopilot) and Jamf Pro. Own the ... Experience: 2+ years of experience in a similar help desk or technical support role, demonstrating ...

iSpace, Inc

IT Project Manager

Marysville, OH · Hybrid

$90.50K - $107K/yr

Senior Project Manager IT Location: Marysville, OH (Hybrid - Less than 60%) Duration: 18 + Months Note: As of now, expectation is once a week, but this might change based on client policy or project ...

U.S. Army

Information Technology Specialist

Hilliard, OH · On-site

$40K - $80K/yr

Information Technology Specialist - U.S. Army (Entry-Level, No Experience Needed) Full-time | ... Helpful Skills: * Interest in computer science. * Attention to detail. * Effective communication ...

Walbridge

IT Technician

Millersport, OH · On-site

... helping users transition to new systems and solutions. * Network Support - Assist with basic ... Networking knowledge, including router/firewall configuration and management * Direct end-user ...

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It Helpdesk Manager information

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$36.2K

$80.9K

$120.3K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Columbus, OH is $80,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $96,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Columbus, OH? The most popular types of It Helpdesk jobs in Columbus, OH are:
What are popular job titles related to It Helpdesk Manager jobs in Columbus, OH? For It Helpdesk Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Columbus, OH look for? The top searched job categories for It Helpdesk Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for It Helpdesk Manager jobs? Cities near Columbus, OH with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
IT Specialist

IT Specialist

Ohio Citizen Action

Columbus, OH • On-site

Full-time

Posted 6 days ago

Job description

Salary: $50,000-$55,000/year

Ohio Citizen Action is excited to welcome an IT Specialist to our team who will play a key role in supporting our staff, improving our technology systems, and helping power our mission-driven work across Ohio. This role is responsible for managing and maintaining the organization's IT infrastructure; ensuring systems, networks and security operate efficiently and reliably across all 3 operations sites in OH. Travel will be required as needed


Responsibilities

  • Installing, configuring, and maintaining hardware and software systems, including servers, workstations, and network devices.
  • Monitoring system performance, conducting regular backups, and implementing disaster recovery procedures to ensure data integrity and availability.
  • Managing user accounts, access permissions, and security protocols, including firewalls, antivirus software, and software updates.
  • Troubleshooting hardware, software, and network issues, providing technical support to staff, and resolving IT-related problems efficiently.
  • Collaborating with other organizational professionals, such as the Database Director, to implement system improvements and optimize IT operations.
  • Developing and enforcing IT policies, procedures, and best practices to maintain system security and compliance.
  • Maintaining inventories of IT assets, licenses, and warranties, and ensuring proper documentation of processes and system changes.
  • Travel between OCA sites to perform IT related work and troubleshooting where needed.
  • Routinely meet daily, weekly, and monthly deadlines.
  • Other duties as assigned.


Qualifications

  • Technical expertise in network management, server administration, database handling, and operating systems.
  • Problem-solving skills to diagnose and resolve complex IT issues quickly.
  • Communication and teamwork abilities to provide support and collaborate with colleagues effectively.
  • A bachelors degree in computer science, information technology, or a related field is required.
  • Familiarity with cybersecurity principles, system monitoring tools, and IT compliance standards.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks.
  • Ability to act with integrity, professionalism, confidentiality.
  • Conduct work in a manner that consistently aligns with OCAs core values.
  • Proficient with Microsoft Office Suite, Google Workspace, or related software, and the willingness to learn new systems as needed.
  • Commitment to Ohio Citizen Actions mission and goals.
  • Ability to work independently but with a collaborative approach.


Additional Preferred Skills and Knowledge

  • CompTIA A+ and Network+ certifications are preferred.
  • Voter Activation Network (VAN) experience preferred.
  • Nonprofit or political experience is a plus.
  • Other relevant IT certifications are a plus.