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It Helpdesk Intern Jobs in Decatur, AL (NOW HIRING)

Hyco Alabama, LLC

IT Specialist

Arab, AL · On-site

The IT Support Technician is the first line of support for users both in the office and ... which help HYCO achieve its core objectives. Qualifications EDUCATION / EXPERIENCE REQUIRED • ...

U.S. Navy

IT Professional

Trinity, AL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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How much do it helpdesk intern jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for it helpdesk intern in Decatur, AL is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
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IT Specialist

Hyco Alabama, LLC

Arab, AL • On-site

Full-time

Posted 6 days ago

Job description

Company Description
Situated in Arab, Alabama, Hyco Alabama, LLC is a U.S. manufacturer of telescoping single and double-acting hydraulic cylinders.
Job Description
The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and computer systems. This includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment while ensuring optimal workstation performance. With a high level of customer service and sense of urgency, you will respond to work requests in-person throughout the manufacturing plant.
DUTIES AND RESPONSIBILITIES
• Local IT support for the Alabama plant - 1st level end-user support
• Operation of local data center (servers and applications)
• Cooperation with Corporate IT and Implementation of Corporate IT Guidelines
• Operation of local IT infrastructure (i.e. network, firewalls, switches, phone system, etc.)
• Assure continuity of the computer system for all system users
• Install selected software and hardware products
• Work closely with vendors to ensure continuity of service and purchase of local IT equipment
• Stay abreast of the latest developments in MIS technology
• Provide technical assistance and advice to users as needed
• Maximize opportunities which help HYCO achieve its core objectives.
Qualifications
EDUCATION / EXPERIENCE REQUIRED
• Associate degree in Computer Science
• 2+ years of experience as a computer specialist
• SAP Basic Skills: User Rights Management, ABAP
• Skills in the Modules PP+QM
• Customizing Skills in SAP
• Experience with day to day server operations.
Additional Information
Hyco Alabama makes Equal Employment Opportunity for all candidates a priority. We are committed to providing a workplace free of discrimination, harassment, and retaliation. We are committed to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, or any other legally-protected status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. If you are unable or limited in your ability to submit your resume as a result of your disability, you can request reasonable accommodations by calling 256.586.8152 and requesting the Human Resources Manager.

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