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It Helpdesk Intern Jobs in Kansas (NOW HIRING)

BASYS Processing

IT Specialist

Lenexa, KS · Hybrid

... helping to create a company where innovation and care drive meaningful connections Duties ... Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.

GSP Marketing Technologies

IT Technical Support

Lenexa, KS

$20.25 - $27.75/hr

Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems * Provide advanced support for implementation, troubleshooting and maintenance of IT systems * ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems * Provide advanced support for implementation, troubleshooting and maintenance of IT systems * ...

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It Helpdesk Intern information

What does an IT Helpdesk intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as an IT Helpdesk intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

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Infographic showing various It Helpdesk Intern job openings in Kansas as of August 2026, with employment types broken down into 14% Internship, 1% As Needed, 57% Full Time, 25% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Specialist

BASYS Processing

Lenexa, KS • Hybrid

Full-time

Re-posted 19 days ago

Key responsibilities

  • Provide technical support for all areas of IT, including troubleshooting problems and resolving support issues for on-site and remote workers.

  • Install, configure, and update hardware and software such as laptops, mobile devices, and peripheral equipment.

  • Assist in managing user accounts, security access levels, and participate in on-call rotations to ensure continuous IT service support.

Job description

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If youre energized by meaningful work and motivated to make a real impact, youll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And were building a company where innovation, care and accountability shape how we work: together.

Summary

The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization.

Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections

Duties & Responsibilities

Essential Functions

  • Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.
  • Monitor and handle incoming tickets and reassign as needed.
  • Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration.
  • Become a Subject Matter Expert on platform(s) that we utilize.
  • Assist in managing user accounts and security access levels in all systems.
  • Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.

Additional Functions

  • Suggest, maintain, improve, and implement new programs and processes.
  • Meet with internal teams to determine needed resources and requirements.
  • Prepares project status reports by collecting, analyzing and summarizing information.
  • Assist in analyzing issue trends and provide recommendations to improve operational efficiencies.
  • Provide desk and mobile phone support issues.
  • Some storage, operations and administration tasks as assigned.
  • Appropriate use of CRM system to track, document and report work tasks and status.
  • Perform required documentation tasks as required by Technology P&Ps.
  • To remain innovative and efficient, the use of AI is typical and expected within this role and at Basys.
  • Complete other assigned duties as needed.

Requirements

  • This role is eligible for a hybrid schedule. Up to 1 day per week may be worked remotely in accordance with the telecommuting policy.
  • A commitment to:
    • Excellent communication and collaboration, both written and verbal
    • Excellent problem-solving skills and use of judgement
    • Accountability and Ownership for partner-related decisions and outcomes within assigned scope
    • Quality, Accuracy, and Attention to Detail
    • A desire for continuous Improvement and learning
    • Strong customer service and interpersonal skills for dealing with different types of customers and clients.
    • Exceptional analytical skills for analyzing client data.
    • Time management and multitasking skills in order to handle multiple tasks and clients at once.
    • Experience delivering client-focused solutions to customer needs.

Education & Experience

  • Bachelor's degree in Computer Science, Information Technology or other related fields is preferred
  • 1+ Years Experience Supporting IT workstations, applications, and connectivity.
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer

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