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It Helpdesk Coordinator Jobs in Decatur, IN (NOW HIRING)

medplast

IT Administrator

Fort Wayne, IN · On-site

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

medplast

IT Administrator

Fort Wayne, IN

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

medplast

IT Administrator

Fort Wayne, IN

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

Viant

IT Administrator

Fort Wayne, IN · On-site

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

Nexus Technology Partners

IT Technician

Fort Wayne, IN · On-site

... help clients adopt modern tools. Being a subsidiary of Sturges Company Holdings, we have a ... The Role As an IT Technician, you'll provide a wide range of support across our diverse client base.

Circle Logistics

IT Specialist

Fort Wayne, IN · On-site

Be the first call for helpdesk tickets - diagnosing and resolving issues fast, and with a smile ... Handle office administration duties - vendor coordination, supply ordering, onboarding logistics ...

Maumee River Roofing

IT Intern

Fort Wayne, IN · On-site

$12.50/hr

IT Intern Maumee River Roofing - Fort Wayne, IN Pay: $12.50 per hour Job Type: Internship ... Help maintain and update our CRM (Customer Relationship Management) system and project management ...

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It Helpdesk Coordinator information

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$13

$20

$29

How much do it helpdesk coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk coordinator in Decatur, IN is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $23.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Coordinator, and why are they important?

To thrive as an IT Helpdesk Coordinator, you need strong technical troubleshooting skills, a solid understanding of computer systems and networks, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Outstanding communication, multitasking, and problem-solving abilities help you effectively assist users and coordinate team efforts. These skills and qualities are vital to ensure timely resolution of technical issues and maintain smooth IT operations.

What are some common challenges faced by IT Helpdesk Coordinators, and how can they be effectively managed?

IT Helpdesk Coordinators often encounter challenges such as managing high volumes of support tickets, prioritizing urgent issues, and ensuring clear communication between users and technical staff. To effectively manage these challenges, coordinators should implement robust ticketing systems, establish clear escalation procedures, and maintain strong organizational skills. Building positive relationships with both the IT team and end users also helps foster a collaborative environment, making it easier to resolve issues efficiently and prevent recurring problems.

What does an IT Helpdesk Coordinator do?

An IT Helpdesk Coordinator oversees and manages the daily operations of an organization's IT helpdesk. They are responsible for coordinating support requests, assigning tickets to technicians, ensuring timely resolution of technical issues, and maintaining communication between users and the IT team. Additionally, they may develop processes for tracking issues, provide reporting on helpdesk performance, and assist in training helpdesk staff. Their role is essential in ensuring that employees have reliable technical support and that IT issues are resolved efficiently.

What is the difference between It Helpdesk Coordinator vs IT Support Specialist?

AspectIt Helpdesk CoordinatorIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk, office, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesCoordinate support tickets, assist users, escalate issuesDiagnose, troubleshoot, resolve technical issues
Employer & Industry UsageIT departments, tech support firmsIT departments, tech support, service providers

The It Helpdesk Coordinator primarily manages support workflows and assists users, focusing on coordination and communication. In contrast, the IT Support Specialist directly diagnoses and resolves technical problems. Both roles require similar certifications and work environments, but their core functions differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Decatur, IN? The most popular types of It Helpdesk jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for It Helpdesk Coordinator jobs? Cities near Decatur, IN with the most It Helpdesk Coordinator job openings:
It Helpdesk Coordinator jobs near you

Project Coordinator, IT Infrastructure

World Wide Technology

Fort Wayne, IN • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

World Wide Technology rating

7.7

Company rating: 7.7 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

77th of 204 rated it services

Job description

Eligible Work Locations: Remote - Nationwide, United States

Project Coordinator, IT Infrastructure

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the PMO?

As a Project Coordinator, you will be working on exciting infrastructure driven projects for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year. From employing our methodologies at hundreds of sites to leveraging complete enterprise design services, customers trust our infrastructure experts to assess the technology they have today and design the solutions they need for tomorrow.

Responsibilities:

  • Tracking and understanding documentation deliverables for multiple small IT projects
  • Gather documentation from the customer
  • Assist with or manage the oversight of all aspects of project life cycle to include initiation, planning, execution, controlling and closing; taking project through final implementation
  • Ability to develop and maintain relationships with internal & external stakeholders
  • Demonstrated skill with Microsoft Excel
  • General understanding of project scope, and objectives
  • Basic understanding of project team roles and functions to effectively assist in coordinating activities/tasks
  • Follow best practices and ensure that requirements are met and documented
  • Document project risks, assumptions, and constraints and aid in implementing approved actions and workarounds designed to mitigate project risk events
  • Monitor status of all identified risks in order to minimize the impact of the risks on the project
  • Financial management of project budgets to ensure all budgets, forecasts and costs are measured, tracked and reported for project success
  • Use appropriate tools and techniques to identify and quantify variances
  • Document measurement criteria for success with the help of Project Managers or other Leads
  • Assist in managing changes to the project scope, project schedule, and project costs
  • Ensure that all issues are captured, resolved and that resolutions are documented and communicated
  • Actively participate and/or lead project meetings, and follow up on action items.
  • Provide input regularly for status reports including program portfolio reviews
  • Assume responsibility and coordination for a wide variety of project and/or program related tasks

Qualifications:

  • Bachelor's Degree in Business, IT, or related field or equivalent experience
  • 2+ years of IT Project Coordination/Project Management experience required
  • Experience supporting external customers in a professional services and/or managed services environment
  • Exposure to Infrastructure technology projects and project management
  • Experience working as an IT project coordinator or similar role
  • Advanced Skills in MS Office applications including Excel, Word, SharePoint, Smartsheet and Outlook
  • Experience with Multisite hardware deployments
  • Experience with MS Project
  • Experience with financial processes; ability to understand, analyze and create financial reports
  • Understanding of project management industry standard framework and the development life cycle
  • Ability to work independently and aggressively track project timelines
  • Experience with T-scheduling for planning, monitoring, and controlling of project timelines, making sure projects are completed on time & within budget
  • Excellent documentation skills and attention to detail
  • Ability to effectively communicate well with customers and co-workers (written, verbal, and presentation)
  • Strong team building skills
  • Excellent problem solving skills

Want to learn more about Infrastructure Services? Check us out on our platform:https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all
full-time employees:

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $51,600.00 to $64,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please emailtaposting@wwt.com.

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