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Remote It Helpdesk Jobs in Decatur, IN (NOW HIRING)

... or remote technical seminars. • Resolve software and related hardware issues for current ... You should have a core background in either QC Microbiology or Laboratory IT Systems, with ...

... information * Daily use of standard remote office technology, including a computer, phone, and ... Retirement Savings: 401(k) with company match to help you plan for the future * Time Off: Paid ...

... information * Daily use of standard remote office technology, including a computer, phone, and ... Retirement Savings: 401(k) with company match to help you plan for the future * Time Off: Paid ...

Dot Net Developer

Fort Wayne, IN · On-site +1

$47.50 - $63/hr

... sector IT support, consulting, project management and application services with contracts in the Federal, State and Municipal spaces. This a hybrid remote and on-site role. Compensation will be ...

Dot Net Developer

Fort Wayne, IN · On-site +1

$47.50 - $63/hr

... sector IT support, consulting, project management and application services with contracts in the Federal, State and Municipal spaces. This a hybrid remote and on-site role. Compensation will be ...

Psychiatrist (Remote)

Fort Wayne, IN · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

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Remote It Helpdesk information

See Decatur, IN salary details

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How much do remote it helpdesk jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote it helpdesk in Decatur, IN is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What job categories do people searching Remote It Helpdesk jobs in Decatur, IN look for? The top searched job categories for Remote It Helpdesk jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Remote It Helpdesk jobs? Cities near Decatur, IN with the most Remote It Helpdesk job openings:
Senior Sourcing Analyst, IT and AI Procurement

Senior Sourcing Analyst, IT and AI Procurement

Crowe LLP

Fort Wayne, IN • Remote

$63K - $130K/yr

Full-time

Posted 6 days ago


Job description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Senior Sourcing Analyst partners closely with the Assistant Director Procurement and business stakeholders to support strategic sourcing, contracting, vendor management, and procurement initiatives. This role is responsible for supporting sourcing strategy development, RFx events, contract negotiations, spend analysis, vendor management, cost savings, and project execution of vendor contracts.

This role will support sourcing projects from intake through contract execution and collaborate with Legal, Finance, Technology, and stakeholders to achieve objectives. This role is heavily focused on Software procurement in a Professional Services environment.

This position is expected to independently lead smaller sourcing initiatives while supporting larger strategic projects led by procurement leadership.

Responsibilities:

  • Support sourcing projects, strategies, contract execution.

  • Conduct spend/usage analyses, market research, and supplier landscape to identify cost savings, risk mitigation, and value creation opportunities.

  • Partner with stakeholders to define business requirements, develop RFx's, and evaluate vendor proposals

  • Support negotiation strategies for vendor agreements, statements of work (SOWs), software licensing agreements, and other commercial contracts.

  • Collaborate with Legal, Finance, Security, and stakeholders throughout the contract review and execution process

  • Identify opportunities for demand management and operational efficiencies

  • Lead project planning, stakeholder communications, and status reporting

  • Deliver presentations, recommendations, to stakeholders and leadership

#LI-SAW #LI-Remote

Qualifications:

  • 3 to 5+ years of experience in Strategic Sourcing, Procurement, Category Management, Supply Chain with a focus on technology spend required

  • Bachelors degree in Supply Chain Management, Business, Finance, IT, Mathematics, other related field required

  • Sourcing and vendor contracting for software, SaaS, cloud services, AI solutions, technology consulting, telecommunications, and other IT-related categories.

  • Knowledge of AI technologies and AI service providers such as ChatGPT, Claude, Microsoft Copilot

  • Experience utilizing AI tools such as ChatGPT, Claude, Microsoft Copilot

  • Experience reviewing, negotiating contracts in partnership with Legal teams

  • Previous experience in a professional services or public accounting environment is a plus

  • Advanced Microsoft Excel skills

  • Excellent verbal, written, presentation, and stakeholder management skills

  • Experience with contract lifecycle management (Icertis, other)

  • Proficiency in Microsoft PowerPoint, Microsoft 365 applications

  • Project Management skills

  • Professional certifications such as CPSM, CIPS, CPM, PMP, CPIM, Six Sigma

This is a Remote role with a preference for candidates in Eastern and Central time zones.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The application deadline for this role is 06/30/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $63,800.00 - $130,600.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation