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It Helpdesk Coordinator Jobs in Bothell, WA (NOW HIRING)

Tencent

IT Operations Intern

Bellevue, WA

$28.27 - $60/hr

Support the planning and coordination of team activities, operational reviews, training sessions ... Help maintain internal knowledge bases, process documents, service guides, and project-related ...

ClinDCast LLC

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...

Sono Bello

IT Manager

Bellevue, WA · Hybrid

$107K - $131K/yr

Responsible for network reliability and coordinates vendor support as needed * Ensures operational ... Experience managing IT operations in a multi-site environment * Strong knowledge of Microsoft Azure ...

Allwire Technologies

IT Technician

Redmond, WA · On-site

Allwire Technologies is a boutique managed IT services company, based in Redmond, solving complex ... Our small, collaborative, high-performing team brings deep technical expertise to help clients ...

Noo-Kayet Investments

IT Tech

Kingston, WA · On-site

$27/hr

Position OverviewThe IT Technician provides technical support, troubleshooting, installation ... Perform routine maintenance and system checks to help prevent equipment failures and downtime.

Noo-Kayet Investments

IT Tech

Kingston, WA · On-site

$52 - $72/hr

Position Overview The IT Technician provides technical support, troubleshooting, installation ... Perform routine maintenance and system checks to help prevent equipment failures and downtime ...

Sono Bello

IT Manager

Bellevue, WA · On-site

$125K - $150K/yr

Responsible for network reliability and coordinates vendor support as needed * Ensures operational ... Experience managing IT operations in a multi-site environment * Strong knowledge of Microsoft Azure ...

Sono Bello

IT Manager

Bellevue, WA · Hybrid

$125K - $150K/yr

Responsible for network reliability and coordinates vendor support as needed * Ensures operational ... Experience managing IT operations in a multi-site environment * Strong knowledge of Microsoft Azure ...

Collabera

Implementation Specialist - IT

Seattle, WA · On-site

Seattle, WA Duration 12 Months Planning, coordinating, tracking, and ensuring that phone and data ... Help desk, client services, or customer service: 2 years. Advanced WAN and LAN cabling support: 1 ...

Anthropic

IT Support Engineer

Seattle, WA · On-site

... help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow ... Handle escalations requiring cross-team coordination * Participate in an on-call rotation for ...

Pathstone

Director, IT Operations

Bellevue, WA · On-site

We are united by a clear purpose: to help clients pursue their Preferred Life - with clarity ... Our services include investment advisory, as well as integrated planning and coordination across ...

Triplenet Technologies, Inc.

IT Project Manager

Everett, WA · On-site

$108K - $128K/yr

As a Senior IT Project Manager, you will act as key adviser on annual work project development and ... Quality assurance and coordinating with staff and contractors engaged in program. development ...

BNBuilders

Senior IT Technician

Seattle, WA · On-site

$85K - $105K/yr

JOB SUMMARY: The Senior IT Technician (SR Tech) is responsible for advanced IT support across ... Manual dexterity and coordination are required over 50% of the work period while operating ...

BNBuilders

Senior IT Technician

Seattle, WA

$85K - $105K/yr

JOB SUMMARY: The Senior IT Technician (SR Tech) is responsible for advanced IT support across ... Manual dexterity and coordination are required over 50% of the work period while operating ...

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All JobsIt Helpdesk JobsIt Helpdesk Coordinator JobsIt Helpdesk Coordinator Jobs in Bothell, WA

It Helpdesk Coordinator information

See Bothell, WA salary details

$15

$23

$34

How much do it helpdesk coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk coordinator in Bothell, WA is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.88 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Coordinator do?

An IT Helpdesk Coordinator oversees and manages the daily operations of an organization's IT helpdesk. They are responsible for coordinating support requests, assigning tickets to technicians, ensuring timely resolution of technical issues, and maintaining communication between users and the IT team. Additionally, they may develop processes for tracking issues, provide reporting on helpdesk performance, and assist in training helpdesk staff. Their role is essential in ensuring that employees have reliable technical support and that IT issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Coordinator, and why are they important?

To thrive as an IT Helpdesk Coordinator, you need strong technical troubleshooting skills, a solid understanding of computer systems and networks, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Outstanding communication, multitasking, and problem-solving abilities help you effectively assist users and coordinate team efforts. These skills and qualities are vital to ensure timely resolution of technical issues and maintain smooth IT operations.

What are some common challenges faced by IT Helpdesk Coordinators, and how can they be effectively managed?

IT Helpdesk Coordinators often encounter challenges such as managing high volumes of support tickets, prioritizing urgent issues, and ensuring clear communication between users and technical staff. To effectively manage these challenges, coordinators should implement robust ticketing systems, establish clear escalation procedures, and maintain strong organizational skills. Building positive relationships with both the IT team and end users also helps foster a collaborative environment, making it easier to resolve issues efficiently and prevent recurring problems.

What is the difference between It Helpdesk Coordinator vs IT Support Specialist?

AspectIt Helpdesk CoordinatorIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk, office, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesCoordinate support tickets, assist users, escalate issuesDiagnose, troubleshoot, resolve technical issues
Employer & Industry UsageIT departments, tech support firmsIT departments, tech support, service providers

The It Helpdesk Coordinator primarily manages support workflows and assists users, focusing on coordination and communication. In contrast, the IT Support Specialist directly diagnoses and resolves technical problems. Both roles require similar certifications and work environments, but their core functions differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Bothell, WA?

The most popular types of It Helpdesk jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for It Helpdesk Coordinator jobs?

Cities near Bothell, WA with the most It Helpdesk Coordinator job openings:

It Helpdesk Coordinator jobs near you

IT Operations Intern

Tencent

Bellevue, WA

$28.27 - $60/hr

Part-time

Medical

Re-posted 20 days ago

Job description

About the Hiring TeamWhat the Role EntailsWe are looking for a proactive and detail-oriented IT Operations Intern to join Tencent's IT team in the PA office, United States. You will work closely with our IT Operations, Infrastructure, and Service Support teams to support daily IT operations, project delivery, data analysis, coordination, and continuous improvement initiatives.
This role is suitable for someone with an IT background who is interested in enterprise IT operations, service management, project execution, operational planning, and cross-team collaboration. You will gain hands-on experience in real business scenarios and support the team in improving IT service quality, delivery efficiency, and operational visibility.

Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.

Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.

Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.

Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.

Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.

Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.

Help maintain internal knowledge bases, process documents, service guides, and project-related materials.

Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.

Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions.

Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.

Who We Look For

You are a Bachelor's or Master's student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.

You have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.

You have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.

You have experience or strong interest in project coordination, project management, operational planning, or service delivery.

You are comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking.

Experience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus.

Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory.

You are a quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment.

You enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems.

You are curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks.

You are available for a minimum of 6 months and a maximum of 12 months.

You can commit to working from Tencent's PA office in the United States.

Preferred Qualifications

Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations.

Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms.

Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents.

Interest in global IT operations, service governance, project delivery, and continuous improvement.

Location State(s)

US-Washington-BellevueThe expected base pay range for this position in the location(s) listed above is $28.27 to $60.00 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience. This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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