IT Help Desk
Hoboken, NJ · On-site
Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...
IT Help Desk
Hoboken, NJ · On-site
Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...
IT Help Desk Technician
White Plains, NY · On-site
$45K - $57K/yr
Mavis Tires & Brakes at Discount Prices - IT Help Desk Technicians Put your career into high gear with Mavis Discount Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our ...
Quick apply
IT Help Desk Technician
White Plains, NY · On-site
$45K - $57K/yr
Mavis Tires & Brakes at Discount Prices - IT Help Desk Technicians Put your career into high gear with Mavis Discount Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our ...
IT Help Desk Technician
$45K - $57K/yr
Mavis Tires & Brakes at Discount Prices - IT Help Desk Technicians Put your career into high gear with Mavis Discount Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our ...
Quick apply
IT Help Desk Technician
$45K - $57K/yr
Mavis Tires & Brakes at Discount Prices - IT Help Desk Technicians Put your career into high gear with Mavis Discount Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our ...
IT Help Desk
Hoboken, NJ · On-site
Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.
IT Help Desk
Hoboken, NJ · On-site
Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.
IT Help Desk
Hoboken, NJ · On-site
eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...
Quick apply
IT Help Desk
Hoboken, NJ · On-site
eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...
IT Help Desk Technician
$45K - $57K/yr
We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...
Quick apply
IT Help Desk Technician
$45K - $57K/yr
We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...
IT Associate
Bronx, NY · On-site
$22/hr
Position Overview: The IT Associate plays a key role in supporting the school's technology ... Opportunity to be part of a founding charter school and help build the operational systems that ...
Quick apply
IT Associate
Bronx, NY · On-site
$22/hr
Position Overview: The IT Associate plays a key role in supporting the school's technology ... Opportunity to be part of a founding charter school and help build the operational systems that ...
IT Associate
Manhattan, NY · On-site
They are seeking an IT Associate who will assist with the organization of multiple restaurant launches and coordinate with vendors while managing project timelines. The role emphasizes strong ...
IT Associate
Manhattan, NY · On-site
They are seeking an IT Associate who will assist with the organization of multiple restaurant launches and coordinate with vendors while managing project timelines. The role emphasizes strong ...
IT Help Desk - Showrooms
New York, NY · On-site
$80K - $90K/yr
Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...
IT Help Desk - Showrooms
New York, NY · On-site
$80K - $90K/yr
Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...
Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...
Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...
IT Help Desk Technician
New York, NY · On-site
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Help Desk Technician
New York, NY · On-site
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Help Desk Technician
New York, NY · On-site
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Help Desk Technician
New York, NY · On-site
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Associate
$75K - $80K/yr
WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk.
IT Associate
$75K - $80K/yr
WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk.
IT Help Desk Technician
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Help Desk Technician
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Manager
New York, NY · On-site
$103K - $127K/yr
Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation ... Associate/Tech, or Okta Certified Administrator (or in progress). * Experience with cloud platforms ...
IT Manager
New York, NY · On-site
$103K - $127K/yr
Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation ... Associate/Tech, or Okta Certified Administrator (or in progress). * Experience with cloud platforms ...
IT Help Desk Technician
New York, NY · On-site
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Help Desk Technician
New York, NY · On-site
$60K - $80K/yr
About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...
IT Associate
Hawthorne, NY · On-site
$65K/yr
Overview The IT Associate will be a member of the Academic Affairs and Clinical Affairs team at the Touro College of Dental Medicine (TCDM), a newly developing, exciting and modern Dental institution ...
IT Associate
Hawthorne, NY · On-site
$65K/yr
Overview The IT Associate will be a member of the Academic Affairs and Clinical Affairs team at the Touro College of Dental Medicine (TCDM), a newly developing, exciting and modern Dental institution ...
IT Associate
Hawthorne, NY · On-site
$52K - $65K/yr
The IT Associate will be a member of the Academic Affairs and Clinical Affairs team at the Touro College of Dental Medicine (TCDM), a newly developing, exciting and modern Dental institution with ...
IT Associate
Hawthorne, NY · On-site
$52K - $65K/yr
The IT Associate will be a member of the Academic Affairs and Clinical Affairs team at the Touro College of Dental Medicine (TCDM), a newly developing, exciting and modern Dental institution with ...
IT Associate
Hawthorne, NY · On-site
The IT Associate will manage the learning management system, support academic assessments, and assist in improving student learning through various educational technologies. Responsibilities : • ...
IT Associate
Hawthorne, NY · On-site
The IT Associate will manage the learning management system, support academic assessments, and assist in improving student learning through various educational technologies. Responsibilities : • ...
IT Associate
Hawthorne, NY · On-site
$65K/yr
Overview The IT Associate will be a member of the Academic Affairs and Clinical Affairs team at the Touro College of Dental Medicine (TCDM), a newly developing, exciting and modern Dental institution ...
IT Associate
Hawthorne, NY · On-site
$65K/yr
Overview The IT Associate will be a member of the Academic Affairs and Clinical Affairs team at the Touro College of Dental Medicine (TCDM), a newly developing, exciting and modern Dental institution ...
It Helpdesk Associate information
See Paramus, NJ salary details
$14.60 - $16.32
12% of jobs
$17.83 is the 25th percentile. Wages below this are outliers.
$16.32 - $18.04
15% of jobs
The median wage is $19.73 / hr.
$18.04 - $19.77
24% of jobs
$19.77 - $21.49
13% of jobs
$21.49 - $23.22
9% of jobs
$23.54 is the 75th percentile. Wages above this are outliers.
$23.22 - $24.94
16% of jobs
$24.94 - $26.67
5% of jobs
$26.67 - $28.39
2% of jobs
$28.39 - $30.12
3% of jobs
$30.12 - $31.84
0% of jobs
$31.84 - $33.57
1% of jobs
$14
$21
$33
How much do it helpdesk associate jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for it helpdesk associate in Paramus, NJ is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.33 per hour, depending on experience, location, and employer.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Paramus, NJ? The most popular types of It Helpdesk jobs in Paramus, NJ are:
What are popular job titles related to It Helpdesk Associate jobs in Paramus, NJ? For It Helpdesk Associate jobs in Paramus, NJ, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Paramus, NJ look for? The top searched job categories for It Helpdesk Associate jobs in Paramus, NJ are:
What cities near Paramus, NJ are hiring for It Helpdesk Associate jobs? Cities near Paramus, NJ with the most It Helpdesk Associate job openings:
Job description
Job Summary:
eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction.
Responsibilities:
• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems
• Maintain a positive phone demeanor and ensure customer satisfaction
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
• Spot themes and proactively work to solve them.
Qualifications:
Required:
• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
• Spot themes and proactively work to solve them.
• Love of working in a fast paced environment.
• Good written and verbal skills.
• Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory.
• Technical Aptitude.
• Desire to make people happy when you solve their computer problem.
• Solid attendance record.
• Technical Certification or Degree in Computer Science.
Company:
eMazzanti Technologies provides IT consulting services for businesses ranging from home offices to multinational corporations. Founded in 2001, the company is headquartered in Hoboken, USA, with a team of 51-200 employees. The company is currently Growth Stage.
eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction.
Responsibilities:
• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems
• Maintain a positive phone demeanor and ensure customer satisfaction
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
• Spot themes and proactively work to solve them.
Qualifications:
Required:
• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
• Spot themes and proactively work to solve them.
• Love of working in a fast paced environment.
• Good written and verbal skills.
• Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory.
• Technical Aptitude.
• Desire to make people happy when you solve their computer problem.
• Solid attendance record.
• Technical Certification or Degree in Computer Science.
Company:
eMazzanti Technologies provides IT consulting services for businesses ranging from home offices to multinational corporations. Founded in 2001, the company is headquartered in Hoboken, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About eMazzanti Technologies
Sourced by ZipRecruiter
Industry
Network security
Company size
1 - 10 Employees
Headquarters location
Hoboken, NJ, US
Year founded
2001