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It Helpdesk Associate Jobs in Atlanta, GA (NOW HIRING)

Phase2 Technology

IT Project Manager

Atlanta, GA · On-site

$110 - $140/hr

R0247574 IT Project Manager The Opportunity: Project managers touch every part of a business and ... You will help your clients enhance transparency, accountability, and efficiency in enterprise data ...

Mauser Packaging Solutions

IT Director

Atlanta, GA · On-site

The primary scope of this position includes NAIP IT business partnership, business application ... Our mission is to help our customers achieve better sustainability with their packaging. And we do ...

Mauser Packaging Solutions

IT Director

Atlanta, GA · On-site

The primary scope of this position includes NAIP IT business partnership, business application ... Our mission is to help our customers achieve better sustainability with their packaging. And we do ...

HD Supply

Director, Information Technology

Atlanta, GA · On-site

Preferred Qualifications * 10+ years of experience in Information Technology with a strong focus on ... Job Summary Directs and manages the work of associates through management teams that develop ...

Fetch Staffing Solutions

IT Generalist

Conyers, GA · On-site

$23 - $25/hr

Fetch Staffing Solutions is filling an IT Generalist with a client in midtown Atlanta on a 6+ month ... Helpdesk ticketing systems, and Azure. * Proficiency with imaging laptop computers 20h2, 21h2,22h2 ...

HD Supply

Director, Information Technology

Atlanta, GA · On-site

Preferred Qualifications * 10+ years of experience in Information Technology with a strong focus on ... Job Summary Directs and manages the work of associates through management teams that develop ...

Academy of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

Academy Of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

Svdpnky

IT Associate Director - Norcross, GA

Norcross, GA · On-site

$90 - $140/hr

Assign, prioritize, and monitor helpdesk tickets and project work, and coach technicians through ... Additional Information PURPOSE The Associate IT Director serves as the on‑site operational leader ...

New

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The ideal candidate will have strong leadership skills, extensive experience in IT support, and a ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

HD Supply

Director, Information Technology

Atlanta, GA · On-site

Job Summary Directs and manages the work of associates through management teams that develop, implement, and/or support technology solutions for an enterprise business portfolio. Provides strategic ...

HD Supply

Director, Information Technology

Atlanta, GA · On-site

Job Summary Directs and manages the work of associates through management teams that develop, implement, and/or support technology solutions for an enterprise business portfolio. Provides strategic ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Atlanta, GA

It Helpdesk Associate information

See Atlanta, GA salary details

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How much do it helpdesk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk associate in Atlanta, GA is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Atlanta, GA?

The most popular types of It Helpdesk jobs in Atlanta, GA are:

What are popular job titles related to It Helpdesk Associate jobs in Atlanta, GA?

For It Helpdesk Associate jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Atlanta, GA look for?

The top searched job categories for It Helpdesk Associate jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for It Helpdesk Associate jobs?

Cities near Atlanta, GA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,936 per year, or $20.6 per hour.

IT Associate Systems Engineer

Caddell Construction

Woodstock, GA • On-site

$43K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title - IT Associate Systems Engineer
Location - Woodstock, GA
Rewards of Working at Caddell - Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums
What You Will Do
• Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.
• PC and smart phone setup and deployment; perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages.
• Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.
• User creation and deletion.
• Manage IT Inventory, Invoicing, and IT asset procurement.
• Perform software license management, renewal, notification, and invoicing.
• Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
• Perform periodic performance reporting to support capacity planning.
• Research and recommend innovative, and where possible, improved usage of technology for company initiatives.
• Report cyber security incidents to management and IT staff.
• Performs additional duties per supervisor's direction.
• Working Conditions - Full time, office setting. 15-20% travel to project sites. Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching. Work near other people, but have a few feet of space separating self from others.
• Reporting Structure - Reports directly to the IT Manager.
What We Expect
Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment. There is a true sense of purpose and teamwork.
Knowledge, Skills, and Abilities
• Customer-service focus.
• Strong analytical and problem-solving skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Hands on computer hardware experience, ability to multitask and prioritize.
• Ability to handle stressful working situations.
• Good written and verbal communication skills are necessary.
• Basic knowledge of computer software (installation and troubleshooting).
• Working Knowledge of Office 365 Admin is a plus
• Working knowledge of MS Office (Word, Excel, and PowerPoint) required. Organizational and excellent Customer Service Skills are a must.
Education / Experience - Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software. Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory. Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience.
While the salary range is typically between $43,650 - $58,200 annually, applicants are encouraged to share compensation expectations as part of the application process. Caddell honors prior experience, education, and qualifications of applicants in order to make attractive and competitive offers.
Your career matters at Caddell, where there is a strong emphasis on the growth and development of every employee! We're large enough to take on the most complex construction projects, but we know the contribution of each individual is the key to our success.
Caddell Construction is an Equal Opportunity Employer and prohibits discrimination against veterans, individuals with disabilities, and other protected classes under applicable laws and regulations.

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