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It Helpdesk Associate Jobs in Atlanta, GA (NOW HIRING)

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ... to helping organizations build high-performing teams while empowering professionals to grow ...

Worky

IT Software Engineer

Atlanta, GA · On-site

$120 - $160/hr

Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR self-service, developer productivity agents * Integrate with Azure AI Foundry and Anthropic Claude ...

NICE

IT Software Engineer

Atlanta, GA · On-site

ReAct loops, tool-augmented reasoning, multi-agent orchestration, memory and state management • Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR ...

Infojini Inc

IT Technician

Decatur, GA

Associate's degree in Computer Science, Information Technology or closely related area from an approved accredited college or university required. Net + certification required Minimum of three (3) ...

Next Step Systems

IT Specialist

Sandy Springs, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Sandy Springs, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone ...

Next Step Systems

IT Specialist

Atlanta, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Atlanta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630 ...

Infojini Inc

IT Technician

Decatur, GA

Associate's degree in Computer Science, Information Technology or closely related area from an approved accredited college or university required. Net + certification required Minimum of three (5) ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Atlanta, GA

It Helpdesk Associate information

See Atlanta, GA salary details

$13

$20

$31

How much do it helpdesk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk associate in Atlanta, GA is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Atlanta, GA?

The most popular types of It Helpdesk jobs in Atlanta, GA are:

What are popular job titles related to It Helpdesk Associate jobs in Atlanta, GA?

For It Helpdesk Associate jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Atlanta, GA look for?

The top searched job categories for It Helpdesk Associate jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for It Helpdesk Associate jobs?

Cities near Atlanta, GA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,936 per year, or $20.6 per hour.

Student Assistant - IT Services/Helpdesk (Cochran Campus)

Georgia Institute of Technology

Atlanta, GA • On-site

Part-time

Re-posted 22 days ago

Georgia Tech rating

7.5

Company rating: 7.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

314th of 628 rated colleges and universities

Job description

About Us
Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.
Job Summary
The Student Worker on the Cochran Campus is a part-time position working up to 19 hours per week. This position provides specialized support for students, faculty, and staff. Responsibilities include assisting in the daily operations of the Cochran Campus IT department and reports to the System Support Specialist - Helpdesk.
Responsibilities
  • Assists students with login issues with SWORDS, D2L and E-mail via phone or walk-in.
  • Answer phone and assist students/faculty/staff with IT needs such as two-factor authentication resets, setting up Office 365. etc.
  • Submit IT helpdesk tickets for faculty/staff.
  • Setup VCON classrooms making sure cameras are on and positioned correctly and either in send/receive mode.
  • Assists in organizing IT equipment.
  • Assists with lifting and moving IT equipment.
  • Perform related duties as assigned.

Required Qualifications
  • Currently enrolled Middle Georgia State University student with a minimum of 6 credit hours.

Knowledge, Skills, & Abilities
  • Knowledge of Microsoft Windows, Office Suite, and Outlook.
  • Effective oral and written communication skills; excellent customer service skills.
  • Ability to interact effectively with everyone.
  • Flexibility in working hours.
  • Ability to work independently and on a team as needed.

USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values
Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning
Equal Employment Opportunity
Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Background Check
Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.

What Georgia Tech employees say

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About Georgia Tech

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Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its technology resources, collaborations, high-quality student body, and its commitment to diversity, equity, and inclusion.

Industry

Education and colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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