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It Helpdesk Associate Jobs in Massachusetts (NOW HIRING)

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Transdev

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

Transdev

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

Transdev

It Technician

Dorchester, MA · On-site

$60K - $65K/yr

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive compensation $60,000 to $65,000/year Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 8 ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...

Emmaus Inc

Be Seen First

Information Technology (IT) Manager

Haverhill, MA · On-site

$68K - $73K/yr

The IT Manager provides technical support for all staff members and oversees the planning ... Associate or Bachelor's degree. Relevant computer certifications (e.g., CompTIA, Microsoft, or ...

Emmaus Inc

Be Seen First

Information Technology (IT) Manager

Lowell, MA · On-site

$68K - $73K/yr

The IT Manager provides technical support for all staff members and oversees the planning ... Associate or Bachelor's degree. Relevant computer certifications (e.g., CompTIA, Microsoft, or ...

Emmaus Inc

Be Seen First

Information Technology (IT) Manager

Haverhill, MA · On-site

$68K - $73K/yr

The IT Manager provides technical support for all staff members and oversees the planning ... Associate or Bachelor's degree. Relevant computer certifications (e.g., CompTIA, Microsoft, or ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor's degree, or equivalent combination of education, certifications, and experience Technical Skills

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It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Massachusetts?

The most popular types of It Helpdesk jobs in Massachusetts are:

What are popular job titles related to It Helpdesk Associate jobs in Massachusetts?

For It Helpdesk Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Massachusetts look for?

The top searched job categories for It Helpdesk Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for It Helpdesk Associate jobs?

Cities in Massachusetts with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Associate

Vinfen

Cambridge, MA • On-site

$19.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Vinfen rating

7.9

Company rating: 7.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Schedule:Mon-Fri, 9am-5pm, Rotating weekends

Salary:$19.23 / hour

As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical internal IT functions. Your work will also include data entry and verification of system jobs and processes, as well as administrative tasks as needed for the IT Department.

Why Vinfen?

We are committed to you! We offer great training, great benefits, career growth and job security!

  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
  • Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
  • Professional Development programs including year-round online training courses and opportunities to earn CEUs
  • Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
  • Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
  • Other generous benefits including discounted memberships, access to wellness programs and more!

About Us

Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management

  • An associate's degree in information systems, database management or related field preferred, but experience may substitute for education. High school diploma or GED required.
  • 2-3 years related experience.
  • All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least 6 months.
  • All candidates must be able to successfully pass a CORI, reference, multi-state background and driving record check.

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