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Entry Level It Support Jobs in Massachusetts (NOW HIRING)

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

... performs entry-level technical and administrative tasks. This internship is designed to provide hands-on experience in enterprise IT support, infrastructure operations, customer service ...

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

... performs entry-level technical and administrative tasks. This internship is designed to provide hands-on experience in enterprise IT support, infrastructure operations, customer service ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

Nadia Care

IT Support Specialist

Boston, MA · On-site

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

The IT Support Specialist Level II is a role that combines technical expertise with leadership and problem-solving skills. They are responsible for providing more advanced technical support ...

VulcanForms

IT Support Technician

Devens, MA · On-site

$24 - $32.75/hr

Job Purpose VulcanForms is seeking an experienced IT Support Technician with a strong background in delivering exceptional IT service and end-user support. The ideal candidate has experience ...

Saviance

IT Support Engineer

Boston, MA · On-site

Saviance is seeking an IT Support Engineer to join Baylor Genetics, an industry leader in genetics testing. The role involves providing technical assistance and support for computer systems, hardware ...

Town of Duxbury

IT Support Technician

Duxbury, MA · On-site

$30.57 - $35.52/hr

Job Title : IT Support Technician Department : Department of Innovation and Technology Contract/Grade: Grade 7, Personnel Policies, Management Provision Compensation: Hiring Range: $30.57 - $35.52 ...

Town of Duxbury

IT Support Technician

Duxbury, MA

$30.57 - $35.52/hr

Job Title : IT Support Technician Department : Department of Innovation and Technology Contract/Grade: Grade 7, Personnel Policies, Management Provision Compensation: Hiring Range: $30.57 - $35.52 ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada.

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada.

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada.

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Massachusetts

Entry Level It Support information

See Massachusetts salary details

$12

$20

$28

How much do entry level it support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for entry level it support in Massachusetts is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.31 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Massachusetts?

The most popular types of It Support jobs in Massachusetts are:

What are popular job titles related to Entry Level It Support jobs in Massachusetts?

For Entry Level It Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Massachusetts look for?

The top searched job categories for Entry Level It Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level It Support jobs?

Cities in Massachusetts with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,233 per year, or $20.3 per hour.

IT Support Specialist

Centerville, MA • On-site

IMedia Technology
Network Security • 11 - 50 employees
Learn more about IMedia Technologyexternal

$50K - $65K/yr

Full-time

Posted 22 days ago

Job description

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we'd like to hear from you too!
Here's why working at iMedia is good for your career: You'll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team migrating clients to Azure Virtual Desktops.
We're a cloud focused managed service provider (MSP) moving SMB clients to the cloud every month. There's no better way to learn than by doing, and there's no better place to learn Azure Cloud Services. This is an in office, onsite position as it's the best way to learn and be mentored.
iMedia Technology is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots on Cape Cod, and willing to work to high standards. We offer:
  • flexible hours once the training wheels are off
  • autonomy to do what's best for the client (integrity is everything)
  • work directly with mentors,
  • lots of growth potential as you learn traditional client/server networks and cloud migrations.

Some prior IT support experience such as an internship positions is required. You must be able to lift/install computers and monitors, and drive to client offices in our service region. We'll get you started with:
  • checking backups
  • working with our Remote Monitoring and Management software
  • updating and configuring firewalls
  • rolling out multifactor authentication (MFA)
  • investigating endpoint detection and response (EDR) alerts
  • answering end user questions
  • configuring and migrating M365
  • supporting Azure Virtual Desktops

You're detail oriented, a people person, and not shy to dig into some troubleshooting. If you have a background with PC support, networking, and helping office workers with technology we would like to hear from you.
Learn more about us at iMediaTech.com

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